Grow Financial Federal Credit Union – Temple Terrace

Forget EVER getting an actual human being on the phone to answer a question. I attempted to call the corporate number first and after not even being given the option to speak to a person I just kept repeatedly hitting the star and pound key, then finally they said to speak to a representative it would be an approximate 20 minute wait. I then gave up and tried to call the branch nearest to my house, I was looking for information on opening a couple of accounts for my children. once again I was unable to get an actual live human being with a pulse. After being switched back and forth from the automated system asking me repeatedly to enter an extension number and giving me no option to just speak to anybody. I gave up. I called the SunTrust about a mile from them and had an actual live human within seconds. Guess who’s getting my business?

I have been banking at Grow Financial for several years. The staff are always friendly and extremely helpful. Carlos Gutierrez, the bank manager has always been helpful when I’ve come into the lobby with a question. I’ve enjoyed my experience at this bank, which now handles all of my financial needs.

Ive only encountered friendly and helpful people at Grow and this branch is no exception.
Having only one single ATM at this location is both puzzling and frustrating. Especially those occasions when the only one ATM has a problem or malfunction which seems to happen right about the time I come up to use it. One example is when it was not taking cash deposits and there were no night depository envelopes left out so I had to drive to the nearest branch in New Tampa.
But bottom line is even with the few frustrations I have every now and then this credit union is by far a much better experience overall than ANY bank.

I’ve just had so many problems with this bank and ONLY because the employees here are terrible. For example, one visit an employee sat there ignoring me talking on the phone and even when they got off they sat there on their personal phone texting and then when they asked to help me, they took their time laughing and flirting with other employees ! Another visit, an employee gave me false information regarding my account and I ended up with an extra hold on my account even when they were the ones who lied. Too many times I’ve gone in and some of the employees just do not care about helping others.

The first impression is great. Employees are friendly and upbeat. They come across with a genuine willingness to help!
However, it gets bad and I mean really bad. When you run into trouble, you can’t file a complaint. You can’t connect with a branch or area manager. You end up frustrated and eventually you just have to leave.
It is really hard to do business with them long term, especially if you need to actually go into the branches and interact with loan officers, etc. If you can find a more customer focused credit union, go for it. Try to use Grow as maybe a last resort.