Gerber Collision & Glass

Great service and people. Called several times throughout my car getting fixed, just to update me on the progress.
Honest quote and great service.
When we picked up the car, it was perfect. They had to repair dents, scratches and paint where the damages were. They did a perfect match. There is absolutely no indication that the paint is not the original. It looks amazing.
It is never fun to have to repair a car from an accident, but they made it absolutely seamless.
I definitely recommend this company!

Worst service I’ve received in a while. From when I first walked in, to when I picked up my car. Horrible service. I asked if I could check my car before I paid, they agreed but then refused to give me the keys to turn on the car. She then turned on my car but would not let me HOLD the keys to check some things in the car. I even offered to leave my card at the desk. Such a horrible experience. They gave me a promise date and kept delaying it. To add on to that, I had to call them to get updates that I should have been notified about. Like my car being delayed. Only reason I am rating it two stars is because the work on my car was well done.

Good body work, don’t fairly fast for the holidays. Will be changing locations.

They were very friendly on arrival, but I was disappointed that it took almost an hour to get just a simple quote when I had an appointment already. It was a nice touch that they have coffee and water available in the waiting area for those who are waiting.

Gerber did a fantastic job — I was impressed with their performance from the initial estimate, assisting with rental transportation, and quality of service put into the repair. I would recommend Gerber to anyone with any collision /​glass needs. The entire staff (front office and the gentleman doing the body work) were very engaging and helpful for the entire process. Great place to work with! Very pleased!

Unfortunately, I have had to visit Gerber Collison twice this year for minor repairs. Both of my experiences at Gerber have been good ones.
The staff are very friendly and efficient. They recognized me quickly from coming in early this year and we were laughing about my recent «fender bender.»
The repair turnaround time is very quick here and there is an Enterprise Rent-​a-​Car right around the corner, if you should need alternate transportation.

I had a good experience here, overall, and I’ll use their services again in the future. USAA recommended Gerber to me after a fender bender so I dropped off my car. I had some damage to the front corner of my vehicle and I was told the repairs would take a few days. The total time took over 2 weeks and at one point I was asked to come in and pick up the car and I was then told they needed a few more days because the manager didn’t like the way the bumper looked. So, a few days later I picked up my car.
I began to notice a couple months later that the paint on the bumper was just peeling off in multiple spots. I brought my car back in and I was pleased with how well they handled it. They apologized for what had happened and quickly scheduled a rental car for me and had the problem fixed within 2 days. The repair was done extremely well, despite the hiccup on the bumper, and the staff were great. Everyone was very friendly and there was general concern for the mistake that was made.

Walked in yesterday looking to get some minor repair done on my Lexus. Asked the front desk woman (blonde) a question and it was like she couldn’t be bothered. I then asked if someone could look at my car and was told they could on another day. I then said that wouldn’t work and she rolled eyes and started asking another customer a question. Seems this front desk person should google what «customer service» means. I took my business across the street.

I recently took my car here to get some body repairs done due to a small accident… :-(
Due to needing to get parts in and what not, the repairs took an extra week to finish. However, I have never heard of a body shop completing a job on time, so I was fine with it.
Additionally, the staff at this place was very professional and they were also great about calling me literally every day to keep me posted on the progress and my car looks great now. I was freaked out because this is a brand-​new car and I was afraid the quality would be mediocre. However, the paint job looks great and I’m really happy with the final result.
I definitely recommend this place and will be back if I ever need to… *knock on wood* hopefully not. ;)