FedEx Office Print & Ship Center

The employees here must have gotten fired by the DMV for being to friendly and efficient. It’s painful to stand inline for 30 minutes to drop off a FedEx envelope while there are 8 employees walking around and one on the register.

At first I was frustrated that 1 woman was assisting a guest, and 2 other workers were busy they failed to even greet me for 5 minutes and then said «Someone will be with you!» Well it wasn’t them. When Patty was finished with her customer she was warm, friendly and super helpful. Kudos to Patty, shame on the other 2 for not helping me or the 2 people after me!

Every time I have to go here it takes forever. The employees are always interrupting each other’s the service, to their credit. their aren’t enough people working here which leads to long lines, poor service and a pain in the ass. The only reason I keep going there is because it is a convenient location. Fedex is also a rip off. Ou have to buy their boxes and pack yourself. UPS will repack for you and it is quick service. I won’t go here again and I wouldn’t recommend it.

Why is it every time I go there my blood pressure is through the roof?
I only use FedEx to ship when the recipient requests it. Then my experience is always torture. The store must be under orders to find a way to ring more money out of the customers.
Last time I was there, the manager wanted $ 5 to cut my box down by slicing the corners. He had a tool specific for that purpose, but if I wouldn’t pay $ 5, I couldn’t use his tool, and I had to go home and do it myself. What a jerk, I was already spending $ 100 on shipping!
Today, I went back and had to stand in line because they only had 1 person helping with the shipping and 5 people in line before me. (I thought FedEx was in the shipping business, here they’re in the copy center business) Meanwhile, the printing area had plenty of employees. 10 minutes later, no one had moved. Finally when I got to be next, a guy walks in and says he needs to pick up a package, and they move him ahead of me. !!!
I get to the counter, I have everything packed but not sealed because I want to insure it and I was told (by them) that they had to inspect it.
I can deal with that, everything is in bubble wrap and neat. I had another box inside that had an old tablet inside (I was giving it away) and it was wrapped in bubble wrap.
I was informed that I couldn’t send the tablet insured unless I bought their tablet box. What? I asked why their box was better than my box and they said «Company policy». I could take my box to the Post office just as it was and mail it and it would get there fine, but I couldn’t put it inside another box? Fine, I’m not buying another box, just insure the other stuff. «No sir, we can’t insure ANY of the contents unless you buy the tablet box. I lost it. A manager came over and okayed the sale before I made a scene.
I’ll drive 20 miles out of my way next time to avoid that FedEx store.
My blood pressure was off the chart. This is catharsis.

The sales associate was nice but I recently shipped a package with fedex. 2 glass bowls that I was concerned for shipping. I ask the associate if I should pack it more she said they would have to charge more for a bigger box and filler. I was already paying $ 20 so I decided it should be fine as is and I asked her to but a fragile sticker on it. She did ask me if I wanted insurance since the bowls didn’t cost much I declined. Now I would have understood if the package came cracked or chipped but it was completely shattered! There is no way any concern for this package was taken. I don’t know what the point of the fragile sticker was it looked like the package had been in a truck that flipped over.

Rude service person at the service counter. No smile. No welcome. No please or thank you. Every sentence started with «I need you to…» then told me to go find my own cart in the building to carry my box to the car. Didn’t hand me back my ID, rather threw it on the counter then told me not to forget it. The only reason for two stars is that their technology makes the delivery efficient.

If you have to come here for anything just plan to wait in line for 10 minutes. For anything. This place is chronically understaffed.
Also, I wrote this while waiting in line.

Had an issue, fixed it the best they could.

I gave them 5 Stars for speed of service, attention, and overall service. This blended with the 1 I gave them for the thing I urinated in. I think it was a ‘bathroom’ even though it appeared to more closely resemble something between a war zone & the pit after a punk rock concert. Strangely enough, that Ecolab Spritz machine needs to be commended. The place smelled like a cool Forrest meadow even though there was more visible urine than an Olympic Testing facility.

Inconsistent.
The employee turnaround is pretty quick at this FedEx Office location so I never know what type of service I am going to receive. Sometimes the employees go out of their way to help me and other times the service is just terrible. This location is very large and has multiple check out cashiers, but it’s rare to see more than one employee at the counter so there is usually a long wait.
TIP: This FedEx location is located in a very busy plaza on the corner of Kennedy and Dale Mabry. I find that it is easier to park on Roland Street.

The employee I asked or help made me lose all my very important documents!
He did NOT know what he was doing and I lost graphics I paid a graphic artist big money for.
It was a big set guy with glasses and a terrible attitude.
TERRIBLE place.

Darn you, FedEx. I was all ready to write you a wonderful new review. I had to ship a few packages in the last 2 weeks and found they now have a FedEx kiosk. Yay! It allows you (if you have an account) to type in and create your own label and ship your own package.
This means I don’t have to hand write my address, shipping address, then choose how to ship, then stand in line, have a clerk enter the addresses, me confirm it, have the clerk run through shipping options, etc.
It worked great for me once. The second time the machine worked OK (it did not print a receipt). But today… It was down :(the clerk said it has been «Out of Order» several days and is more often not working than working. So I echo my previous review. Shipping here… is tedious and time consuming. Please please please get my favorite shipping kiosk up and running!!!

Service is slow and they always seem to be understaffed at this location. It’s a big space, and most of the office supplies are overpriced. Unfortunately a quick job you need done takes far too long!

My husband’s trip was bumped up early and the task of shipping his booth equipment fell to me. I hated having this responsibility and walked in with an address, the booth pieces, some trade show labels that HAD to be properly affixed and absolutely no clue. The young lady that helped me was courteous and efficient. She packed everything in one box (making sure to wrap each piece carefully so it wouldn’t be damaged) and took it from there. She was super friendly and just all around great. I’d ship from them anytime!

I went here to get a passport photo done, the fellow at the counter did a quick and efficient job and treated his job like a true profession instead of like a part-​time pastime like a lot of folks in the business tend to treat it as. Plus, the guy was up to date on his soccer and was all-​around personable. I had a very positive experience here and will recommend this fedex location from now on.

Always helpful and friendly. Angel does a great job.

Conveniently located and good for what it is. Service is nothing to write home about but they do offer a broad range of services.