Doug MacDaid – State Farm Insurance

Started out with this office with my parents since I was 16 I’m now 21 years old and finally got tired of this offices reliability. Recently had automatic payments cancelled and switched to regular monthly billing. Agents never gave all info that automatic payments will start up again. My normal automatic due date was the 28^th of every month which wasn’t charged in the month of November then all of a sudden they automatically charge my account on December 1^st. I called he office and Alesia (rude agent) just says yeah you canceled it for one month and it restarts, I then told her the situation and asked for a refund and I would make the payment later on the 11^th, as done on previous months. Alesia then says they would not offer a refund and on their end the payments are fine. I was so frustrated I transferred over to a new State Farm office and Alesia said she would have her manager transfer my files, never once having the opportunity to speak the manager or resolve the issue. Clearly this office has no loyalty to the customer and I hope this review helps other people making a decision when picking an insurance office. I definitely would not recommend this office to anyone not only do they lack customer service they don’t even help you find discounts that you be getting. Insurance is suppose to be their expertise not everyone’s, we the customer need proper guidance which will not be found at this office!