Cross Creek Auto Center

I just had my tires rotated and a routine oil change. I also told them to check and service the brakes if needed, as I felt some grabbing while braking for a high speed stop on the interstate. I was pleasantly surprised to find out the brake system was fine and they only did (and charged) the tire rotation and lube. I’ve used Cross Creek a couple of times since moving here 7months ago, the service and people have been friendly and professional and most importantly I feel confident that I’m only paying for work that really needs done.
Thanks
John

I always use Cross Creek Auto because they are efficient, honest, and friendly. My car is so valuable to me and they are in the New Tampa area where live. Jessica, Meagan, and Ray are just great folks there!
Thanks Guys fr your great service!
Bob

My family has been using CCAC for years now & we LOVE them! Ray & his staff are wonderful — friendly, professional & deliver great service. My wife had taken her car there last month & they found a minor issue — no charge! They will explain any car issues up front & quote you a fair price as well.
Will never go to the dealership once the warranty is over — we bring all of our cars here!

I drove around with a nail in my tire for about a month. On the way back from seeing the Menzingers, a car decided not to use its turn signal and I had to slam on the breaks. That must’ve been the final death knell as I came out the next day to a mostly flat tire. I had two options, change the tire in the parking lot of my apartment on a hot day and then drive it to Auto Pro or not change it and try to limp my way to Cross Creek auto which is a quarter mile from my apartment. I chose the latter.
Cross Creek Auto fit me in right then and there. The super friendly lady behind the counter told me the mechanic would look at it and call me with an estimate of time and cost. I walked my daughter back to the apartment and about twenty minutes later I received a call. I was told that another tire was due for a change, something I figured based on a quick time lapse estimate I ran in my brain. Cross Creek Auto informed me that they could replace both tires, move them so the newer ones would be where they are most useful and change my oil. The lady on the ohone warned me that the don’t keep tires on the premise so my car might not get done that day (it was already 11:00) but they would be done the next day at the latest. Two to three hours later I received a call that my car was done. How’s that for overestimating? I immediately left the hotly contested doubles tennis match that I was in the middle of and went to grab my car. Minutes later i drove it out of their parking lot all fixed and ready for a new set of adventures.
Cross Creek Auto, on all our visits, have been completely transparent about how long it would take to fix our cars and how much it would cost. The people working the front desk are helpful and knowledgeable about what is going on with your car and they keep you in the loop. Friendly, knowledgeable and transparent. As far as car repairs go, those are the best qualities a business can have.

Their Mechanic, Jim, is very professional. took us to the back to show me exactly what was wrong with the car. At first they misquoted me and called back with almost double the cost. However, Jessica, the receptionist, called their owner Ray and he knocked a few hundred bucks off the price. Giving them 4 stars because they usually take a long time but otherwise professional courteous staff and I feel comfortable that they are not crooks trying to rip me off.

I’ve repeatedly tried giving this place another chance after chance because of their convenient location. Being a New Tampa resident, I want to support the community and small businesses. Not with this business!
The last straw was when I needed my transmission rebuilt. We went here b/​c they were the closest and they knew us. Never am I ever going here again. It has taken them over 2 weeks to rebuild my car’s transmission. 2 weeks. It was done in one week, however, that same day the car was STILL messing up. Last week I called about it, the receptionist said Friday, worst case scenario Monday. It is now THURSDAY and NO CALL WHATSOEVER THIS WEEK TO KNOW THE STATUS OF MY CAR. I guess it’s silly me for trusting them with this job, paying them $ 2100 for them to keep my car for almost a month.
This service isn’t a one-​time case either, as I said before I wanted to keep trying with them but now I look back at how they would keep my car for over 8 hours just to do an oil change. REALLY? Jiffy lube and other places can do an oil change in 20 minutes. What is the hold up? This place needs to be avoided at all costs unless you want to just hand over your car and never see it again for a really long time. I will be reporting them to the Better Business Bureau and tell the New Tampa Newsletter to stop putting their ad in their flyer from now on… nobody should have to deal with this!
If I could give this place ZERO, I give it a zero.

At the moment I’m hesitant to rate this higher than four star as I’m a new customer. However, the service and reputation Cross Creek Auto Center has is worthy of recommendation.
I just purchased a new-​used vehicle, and took it to a neighboring Firestone for a routine checkup and muffler work. I’ll be reviewing that Firestone too as their service was awful. Like many auto shops, they tried to bilk me out of as much money as possible for costly fluid flushes, brakes and rotors I didn’t need, etc. In fact, they wanted close to 900 dollars just for repair things they «found» while checking my car, and didn’t even include the muffler repair as they don’t even service mufflers!
On the recommendation of a friend, I took my car to Cross Creek Auto Center. The work was well done, and the price fair. I spoke to two mechanics who were very knowledgable, honest and didn’t try to hustle me. All told, I got out with a new muffler, after market brakes, a patched tire, and an alignment for around $ 500. Half what Firestone wanted to not even fix my main concern.
I’ll be bringing my future business to CCAC. I have two other vehicles that need work, and they have earned my business.