Chili’s

First time coming despite reviews we came and to my surprise IT WAS EXCELLENT! Me my wife and son sat in and the waitress was very nice and fulfilled all orders. Then I love when the manager checks on you he was nice funny and we literally laughed usually they are u tight and it feels like it’s forced not this guy. Thanks for making us feel welcomed! Food good clean place most of all CUSTOMER SERVICE EXCELLENT .Sat in the bar area but not at bar at a table by window. At around 3:00pm .it was not rowdy lots of tv’s and paid by kiosk on table.

This my neighborhood Chili. Very Caliente. When we walk out at 8:30 pm, there are people waiting to get a table. Popular for the local resident.
I always like chili fajitas. But lately they have change about the meat cut. The seasoning is still there. Today the flour tortilla is about a bit dry. Which mean they have not steam it completely. This just need a few second more and they will be ok. My wife have the chicken pasta. It is good taste.
I always start with strawberry lemonade with my soft drink. At the refill, I am asking to change to blackberry ice tea then change to mango ice tea. Sometime they have watermelon lemonade. I have 3 different drink in one order. The strawberry lemonade also dilute down. They use to have the strawberry seed. Now they don’t.
The service at the bar area is quick.

My original plan was to actually cook my mom dinner, it was Mother’s Day after all. Sadly, those plans were scrapped due to the consumption of too many beverages by the pool, so we were unfortunately going out. Fun fact-Mother’s Day is one of the worst days to go out to eat. I should know-I’ve worked in the restaurant business for the past 13 years.
Chili’s wasn’t exactly her first choice; the 3 other places we tried beforehand averaged 90 minutes for a table. To my surprise, there was no wait. At all.
We sat right down and were greeted right away. The smothered smoked chicken burrito was outstanding, to the point where I didn’t realize I hadn’t snapped a pic of it until I was halfway through it. Since I’m glutton for punishment, I continued my beverage intake with some mango Presidente margaritas. Sure, it wasn’t Bern’s or Ulele, but she didn’t want all that. She just wanted to have a good meal with her son without fighting a mob of people, and that’s what she got.
Then, The Lightning won.

Food is ok. Service is terrible. There are too many other places to eat instead of waiting for 45 minutes for our food order. Especially when the restaurant is empty. I will not comeback unless I have too!

Ordered a Classic Bacon Cheddar Burger to go.
The food was good, but the kitchen was slow getting the food out.
The Burger it’s self was a nice size, and tasted fresh.

Chili’s has always been one of my favorites places for casual dining. However, after today I will not be returning to this one again! This is the 4^th time I’ve been in and the service is terrible. I can’t blame the staff because the few that are actually working are busting their tails to accommodate the number of guests in the restaurant. We went to the bar area and sat at a table but realized no one had food and there was one poor waitress running around. We moved to the bar thinking the service would be faster. We did get greeted and put our whole order in at one time. We then watched as people came in, sat down, waited, waited, waited, and finally got up to leave as no one ever greeted them. I ordered soup and garden salad and it took almost an hour to come out. There was a table of guys who were there before we came in and they finally cancelled their orders paid for their drinks and left. I gave the bartender a much higher tip than I normally would for lunch because I knew he was losing tips left and right from all of the customers who were leaving and/​or canceling orders because the kitchen wasn’t getting food out. There weren’t that many people in the restaurant so it’s not like they were slammed with orders. This «issue» has been going on for at least 2 years and it’s not improving so I will take my business across the street to Friday’s. They may cost a little more but the service is MUCH better.

I been here twice and both experiences had been the same very slow service.
The wait time is usually over an hour and a half. The waitresses are usually too busy to attend the demand of so many customers. Dessert was really sloppy they poured so much fudge that the cookie was saturated with it. Please be more aware of your customers and attentive to their needs and your tip will be well deserve.

So… Stopped in for a quick lunch as I’ve always liked Chilis nothing too complex decent appetizers — chips and salsa. Sat at the bar as the bartender manage the entire side of the restaurant which she did a nice job of keeping pace. The kitchen was definitely behind so not sure what was going on but she continued to check on us and let us know it’s coming soon. I had the chicken salad and it did not disappoint. I know ice said before but the chains are decent as you come to expect what you’ll get.

Horrible service, kitchen takes forever, manager walks around clueless

We have only used the To-​Go service for Chilis. We really enjoy it and the food is always hot even when we get home.
The curbside pickup is very easy and all the servers are very friendly.
Highly recommend trying the To-​Go.

Where your servers constantly fish out black mold with their fingers from your beverages and never use tongs for your lemons. There is black mold inside the ice machine and surrounding the beverage fountain area. Major sanitation, cleanliness issues. This store is absolutely disgusting, extremely poorly managed, but some of the servers aren’t the worst. Its a high end fast food restaurant, you get what you pay for, don’t ever forget that.

Terrible waiter (attitude) on Monday eve. Food wasn’t done.

I felt bad for our waitress it was not her fault but there was prob something going on in the kitchen. Long wait times but food was edible. I like Chilis just maybe not this location.

I have been coming here for years and this place is obviously under new management because the level of service has drastically changed for the worst. Dirty table tops and unswept floors. To make matters worse, we had to return our appetizer because it was served on a dirty dish. Waitress is walking around with a dirty rag cleaning tables and sweeping floors while serving food. The waitress looked like she just rolled outta bed and actually sat down at a couple’s table next to us to take their orderCRAY! CRAY! Gets one star because there are no negative options. Will not be coming to this Chili’s again. Can’t wait till the Chili’s on state road 54 opens.

I must have missed the memo. When did Chili’s get much better? I haven’t been in a Chili’s in years and begrudgingly went to dinner here. I was surprised to see a nice, modern looking restaurant. All of the tchotchkes hanging from the wall/​ceiling (ala Cracker Barrell) I’m used to seeing at Chili’s were gone and the place looked really nice. They had a special that we happily took advantage of. For $ 20 two people can split an appetizer (hello bottomless chips and salsa!) and then each get a full-​sized entrée. That is one good deal and the food wasn’t half bad either! The most impressive thing to me were the touchscreen units that were present on each table. It’s so annoying when you are done with your meal and want to leave but can’t because you either haven’t gotten the bill or the server hasn’t come back with your credit card. When we were ready to go I was able to swipe my credit card in the unit, select a tip amount, and get a printed receipt. It couldn’t have been faster or more efficient. The touchscreens also can serve as a distraction for your children. For a buck you can let them play Peggle, Bejeweled, etc. Sure you could argue that you could just buy those games on your phone for a dollar, but your phone isn’t tied up while the kids are playing. I think it’s brilliant! This was a surprisingly good experience.

It’s been a while since I’ve been back to this chili’s location. I had a bad experience with the service my previous visit. After almost a year, I figured I’d give it another try. That was my mistake. I was in a party of two. There was no line at the door so we walked in and sat on the bar side, after being greeted by a rather confused hostess. It took a long time for our waitress to take our drink orders. We ordered our appetizer which came with barely any sauce. There were two other parties that sat down after us but got their food first. When our food came out my fajitas were colder than normal. Usually they would be smoking which I was able to compare to the person’s order to the table beside us. Our waitress was all over the place with her tables and was not tentative even though it wasn’t that busy. I will not return to this chili’s.

The service was fine. Every Chili’s I’ve gone to has had awful service and once again there was no one to greet me when I entered the restaurant. The food quality was awful and processed. The «beef» from my nachos was chewy. Yuck… I’ll never step foot in another Chili’s again.

I have mixed feelings about this place, but my son loves coming here and we always enjoy our time together. Our servers are always friendly and attentive, and the food is pretty typical for a chain restaurant. Our servers usually remember us (especially my son), and they go out of their way to entertain and please him, which always makes mom happy.
I would not recommend deviating from the menu in any way, because you can never tell what that is going to cost you. The recent addition of the table tablet/​kiosk is nice, although not fully functional for ordering. My son and I use it to play virtual boggle, which for 99 cents (added to your bill) is extremely reasonable for an hour or more of laughing, playing, and bonding with your child.
I do love their chips and salsa, probably my favorite chips (I wish they’d revise their salsa and make it chunkier, more flavorful, and less tomato saucey)…they are complimentary when you sit in the bar in area (we usually get a high top table, no waiting if there is space). We don’t normally order full meals… we usually only get the chips and salsa, me a few glasses of wine, and he a dessert. He loves the giant skillet chocolate chip cookie with ice cream and the chocolate lava cake… they are big enough for 3 people. When we do order food, he loves the grilled cheese and I am partial to the spicy shrimp tacos and the pork carnitas fajitas (although I don’t believe the later is in the menu anymore).

I must be spoiled by the non-​chain restaurants that Tampa has to offer, because the visit to this Chili’s left me with a bad taste. We decided to stop in on a Wednesday night and sit at a booth in the bar area. They have these cool touchscreens you can use to order (great in theory, poorly executed in practice) but ours was broken. We waited awhile for service and ordered the Presidente Margarita and one of their new Watermelon Vodka Coolers. YUCK! So overly sugary and barely any alcohol and not on the 2 for 1 special so therefore overpriced. We ordered guacamole for our chips, which came out the same time as our meal. I got the chicken fajitas and they were bland and lacking that special something. I was seriously disappointed. Our service wasn’t great, and we ended up figuring out how to pay with the touchscreen which was the only saving grace. Skip the chains!

Met some co-​workers for happy hour around 4:45 on a Tuesday evening. Wow! The remodel looks fantastic. This restaurant has a fresh new look that’s clean and inviting. I likey! We decided to drink/​eat in the bar area. Our server greeted us immediately, pushed two tables together and had our drinks and the chips and salsa on the table before I could say «2 for 1» I loved how he didn’t assume I wanted both of my beers at once and asked. The drink special can’t be beat and apps were ½ off! Our table of 10 did not want for anything and we all left satisfied. 4 stars for great service, frosty cold beer and tastey apps. We will be doing happy hour here again for sure!