Brandon Honda

I bought a used mini van here yesterday. The salesman, Jean Papy, was great. He wasn’t pushy. Didn’t try to upsell me or talk me into a different vehicle. The reason I only leave 3 stars is because I noticed today that the a/​c blower for the rear a/​c isn’t working. I was informed that everything had been checked on the van and functioned properly. This is obviously not the case if I don’t have rear a/​c. The dealership needs to do a better job of inspecting their vehicles before selling them.

I don’t know why I took so long to write this review BUT…
I purchased a new Accord from them last year. While the salesman was decent (Metin), the «sales manager», and the «business manager» were less than honest. Playing games, changing numbers, etc… In the end, the contract that they had me sign was VASTLY different than the deal that we originally agreed to.
However, after emailing both the actual owner (Larry Morgan), and the Managing partner (John Marazzi), ALL OF THE ISSUES WERE RESOLVED TO MY SATISFACTION the next morning. The original deal was honored, and they made me happy. That is the reason that they get 3 stars, instead of none. There WAS a problem, however they MADE IT RIGHT in the end!

This was my first time ever buying a car. I will never go to this dealership ever again. I am very disappointed at their customer service. I had to wait a couple of days for them to fix the body of my car, for them to clean the inside, and to wash the outside. They called me saying the car was ready and when I got there, they did not fix all of the things they said they were going to fix. The inside of the car wasn’t touched and they did not wash the outside of the car either.

I just can’t give a car dealership 5 stars, I’m sorry. I have not purchased a car here, but I recently purchased an extremely used, beat-​to-​hell Honda Element at a discount lot in town. I knew the disclosures on it would be inaccurate and nonexistent, really, but it was a steal even if it ended up needing $ 2−3k in work. So I brought it here to Brandon Honda to have their guys check it over and see what it needed. They recommended approximately $ 1500 in repairs and maintenance, some of which I did at that time ($ 600ish worth, which were emergent) and some which were cheaper to do myself or elsewhere, or could wait a bit (hoses, brakes). The service advisor, John, was friendly and helpful in terms of helping determine order of severity/​necessity, and kept me updated through the process. Shuttles were available and the café in the waiting area is nice (although they were out of what I ordered for breakfast, didn’t tell me, and then gave me something else entirely).
About as pleased as I can be with dealer service. Knowing I was going to have to drop some change going in probably helped soften the blow.

This review is for the detailing department.
I had my Honda Accord detailed at Brandon Honda. When you arrive, there is a drive up area where they greet you. Then, you go inside and talk with a service rep about the different detailing options.
Brandon Honda offers a very nice area in which to wait. There is an area for children and both quiet and TV areas. There are drinks and snacks available.
They offer specials regularly, so check their Website for coupons. They washed the car, windows inside and out, waxed it, cleaned all the mats, vacuumed and cleaned dirt off the side arm rests. They buffed out some light scratches in the paint, and made the car really shine! I was very happy with the work they did on the detail.
I haven’t been to Brandon Honda yet to have a maintenance issue worked on, so did not feel I could give them 5 stars. However, I can definitely recommend their detailing department.

The best car buying experience I have ever had. I submitted for a quote online and very quickly received a response from Ron the internet sales manager. After checking several different dealerships and exploring different models I found that Brandon Honda was by far the best deal on the market. Upon arriving at the dealership I was very sad to find out that someone had beat me to the car I wanted but Ron and his team were great to honor the deal on any new car of the same model. I was set on one color and there were none on the lot but there was one just be delivered, so they brought a car off the delivery truck for me. It was so new, it didn’t have air in the tires or oil in the engine yet! As we waited for them to prep the car I wanted, I test drove the same model in a different color. I told Ron where my payments must be in order to make a deal and he worked very hard to get us there. When we arrived at a deal Ron bought us lunch at the lunch counter in the lobby as we waited for the car I really wanted to be prepped. When the deal was set and my car was ready, Ron took us out to our car and set up my phone with bluetooth for me.
The next day being that I had never owned a Honda before, I wasn’t sure what was normal and I was concerned with a few sounds I noticed. We took it back to the dealership who did a complimentary maintenance check then allowed us to start a different car of the same model to assure us all was normal.
With our new car purchase came 2 free oil changes so we also had our maintenance done at Brandon Honda. That was 2 years ago and we have been so happy with how we have been treated that we bring my car here for everything.
I highly recommend Brandon Honda to anyone looking to purchase a Honda. The customer service is unmatched. (Way better then the Wesley Chapel Toyota dealership I went to first!)

I arrived at the dealership at 5:15pm on Sunday. I understood that this was close to closing but it was going to round up our visits for the day. A prior dealership did not have the inventory for the particular car that I was in the market for and Brandon Honda showed availability. A salesman escorted us to a black 2016 Honda Accord coupe. I had requested to see the white one since it showed as ‘in inventory’ on the website. He stated that they had another lot that was about 3 mi. away. Asked if I planned to purchase today. I said I wanted to see it first and show it to my spouse. He said, well you know we close at 6. I then got the impression – as it was quite evident – that because I was not committed to the purchase just yet – nor should I have been because pricing had yet to be discussed – that he did not want anything further with us because well, I could not guarantee a sale. Quite frankly, nothing is guaranteed and you need to work for the sale. So Brandon Honda, thank you showing me your lack of commitment to the consumer. It was only 5:15 and we could have gotten to the lot by 5:20. Our good business will be taken elsewhere. To all others in the market, I advise going to another dealer if you want to be valued.

Slowest service department I’ve ever dealt with. They need a better system for oil changes. Waiting 45 min for an adviser to even check your car in is ridiculous.

Fact: I normally won’t be a crabby bastard but I will not hold back. It’s a free country right?
I sent a request for info on a used car from their mobile web site. Big mistake, but I gave my phone number to them. Three minutes later they call. I just had a simple question and wanted to wait for more pics to be loaded online. Let’s just say the Internet sales guy kept calling and calling and calling then a sales manager called at a time I was fed up. I think I made him speechless with my prolific string of insults and swear words of frustration. I am pretty sure it’s recorded for training purposes even though I did not give permission to be recorded via phone line. So, my advice is to just call if you see a car. Say nothing else. Or better yet go in person with stock number and request to SEE THAT VEHICLE FIRST.
KEEP IT SIMPLE BRANDON HONDA… Don’t keep calling prospective customers when asked them told not too. KUHN HONDA here I come for a sweet sweet Accord!!!

I really dislike this dealership. I contacted them because of a recall on my Honda CRV. I hadn’t driven this vehicle in two years (storage) and requested a diagnostic. My appointment was for a Tuesday because the replacement airbags had to be ordered but I dropped the car off Thursday prior. Friday morning I’m called and told the airbags are done and they have my estimate. I rearrange my schedule and money to get my car Sunday. Their shuttle was supposed to pick me up at 9:15, I call at 9:30 and I was told he just left. I called back at 10 and then I’m told the driver will contact me. At 10:15, the driver calls and tells me he is in Ruskin and will pick me up after he drops that customer off. I then remembered why I no longer drive a Honda; they always screwed up customer service! If this is the Florida dealer of the year for the past 3 years, then I will definitely keep my Nissan!

Mohamad Essa is a spectacular salesperson. From start to finish, he took the time to explain the safety features, gas efficiency, and long term value of the Honda Civic, one of the cars I asked for. He answered all my questions, made me feel at ease, and introduced me to all the key staff so I can feel comfortable bringing my car back to Brandon Honda for services. I would recommend this place for first time car buyers to any friends and family.

Everyone seems nice enough. The only problem I’ve had is they can’t seem to fix my tire pressure alert icon. I’ve asked them to fix it about 3 times but it always comes back on the next day. They did a very good job when I took my car in to get painted, though.

This is how my car buying experience went at Brandon Honda. My friend and I went into to look at 2 Honda’s. We wandered around the parking looking at cars while the sales people talked amongst themselves. We went to go find a couple of cars ourselves. A salesmen finally showed up and helped. They had a car close to what were looking for and went for a test drive. The car was nice and performed like it should. We came back another day and tried one other. After that test drive we decided to think about the purchase and make a decision on which to buy. We discussed options and colors and were told if we wanted a car not on their lot there would be a dealership trade fee of $ 500 to $ 750? What the???
I called the salesmen the next day and left him a message on which car we wanted. We were going to order the exact color and option package and wait for it to come in when they get their next delivery. We had cash in hand to place a deposit. A sales manager called the next day and left me a message. I returned the call and left a detailed message on what we wanted and wanted their bottom line price.
No returned call. I waited 24 hours and called again. Nothing
What do I do now? I decided to work the dealerships against each other. This is how I got my car purchase my way.
#1 Went to
and printed out all the dealers within 75 miles of me. (Yes, I would travel if it saved me hundreds of dollars on a new car).
#2 I went onto
and built the car I wanted and had a price printed out that they could get the car to me for.
#3 I made a list (on my computer) of all the dealers and called each one, asked for car sales and told the sales rep exactly what I wanted. I made them EMAIL me a bottom line price which would include everything. I made sure they understood I want the best price, no games and I was shopping their competition.
#4 I printed out the three best offers and called each sales rep. I told them how much I wanted the car for. Which was basically wholesale for a new car. One dealership said yes emailed me the offer and I made a date to fill out paperwork.
#5 I went in the next day to Crown Honda in Clearwater (yes it was worth the drive) placed $ 500 cash down and ordered my new car. The next day it was in and they delivered exactly what I wanted for a great price and were easy to deal with. They traded another dealership for the car I wanted with NO extra cost.
Summary: In the end all it took was about 10 minutes of computer work, 7 phone calls to dealerships and boom I got my new car. I saved money, did everything from home and I paid less and had a great sales experience.
FYI: Doing your homework before hand and printing everything out will save you time and MONEY.
Call you car insurance company when you are exploring things like GAP coverage and extended warranties. Many auto insurance companies offer these that might be lower than the car dealership. Do your HOMEWORK and you could save hundreds and sometimes even thousands. Honda uses Experian or Equifax to run credit. Know your credit score before you go.
I am NOT dealership loyal. I go where to business that treat people right and have the best deals.

Horrible horrible horrible!!! First I have to say my salesman was great. Nice guy, nothing wrong with him. But let me tell you getting my tag has been a nightmare!!! I’ve had to go up to that place three times to get replacement tags on my new vehicle that I bought three months ago. I called someone from the tag department and they had no idea what was going on and they were very rude to me. Told me they would have to call me back to see what was going on but I haven’t gotten any responses from anyone. I now have to go up there for the fourth time in person to see what is happening because I’m completely fed up with the whole situation. If you’re willing to make several trips to get replacement tags for your car and receive no help then this is the dealership for you. Absolutely unnecessary inconvenience. And makes me never want to recommend them to anyone!!!

I purchased a 2012 Honda CVR two days ago and I did not get a good deal. I could have bought an 2014 model with less than one forth of the miles at Qauto Brandon for the same price.
I spent over three hours at the dealership, mostly sitting around. Though I thought at the time I was getting a pretty good deal on my SUV, that was before they added $ 2,100 more for accessories that were already on the SUV. I was under the impression all their late model cars came with a 10 year 100,000 mile warranty on the drive train. By time all the accessories and warranty charges were added it added another $ 7,175 to the price of the car.
I agreed to pay $ 24,700 for the SUV and was offered a low $ 2,000 for my trade in which should have a balance of $ 22,700. On the contract the price of the car minus the trade in started out at $ 25,047. That’s before the $ 2,100 extra charge for equipment already on the SUV. I love my SUV, but I don’t plan on buying another on from Brandon Honda.

Brandon Honda please read this and stop the madness! It is not okay for the salesmen to be such SHARKS. They literally wait in a golf cart and the second they see you get out of your car they come running over to you. «Hey are you interested in buying a new car?» «No?» «What are you walking inside for?» «Is someone waiting for you?» «Is you car being serviced here?» «If it’s being serviced you should come over and talk to me.» «Just leave that car in service and buy a new car.» All I wanted was to run out of there and be left alone. There is nothing friendly feeling about this dealership. The salesmen are sharks and the service guys and mechanics are no better. You come in for a simple oil change and they are prepared with their list of other things that your car «needs» and is past due on. They have been re modeling this location recently and putting in all of these fancy tire sensors and other things. I wish that they would understand that what people really care about is going to a dealership that they can TRUST.

What an incredible experience I had at Brandon Honda. I came in just to shop around and look at possible deals for a new car and I am leaving with a new Honda Fit and I didn’t even go to any other dealerships. My salesman, Rammie Hamdan did an incredible job and made sure I was well taken care of. The negotiation process was great and I am 100% certain I got the best deal I could’ve asked for. I would recommend this dealership and Rammie to any customer around the area looking for a new vehicle. Great customer service.

I was recently in the market for a Honda Accord and came across Brandon Honda as they seemed to have a good inventory of the specific model/​options/​colors I was interested in. I had recently purchased a vehicle that I wasn’t happy with and wasn’t getting the gas mileage it should have, so I figured the new Accord would suit my fancy a bit better. I did a lot of online research and checked out the inventory at all of the bay area Honda dealers online prior to making this the place I would stop at. Not to mention it was already in a convenient location on my way home from work.
On my initial visit, I met with a new sales person who would not stop talking. I mean I get it is the sales person’s goal to get to know the customer and make the sale, but when you don’t listen to a thing I’m saying and ask me the same question over and over because you’re not paying attention to anything I’m saying, it gets a bit aggravating. Anyhow, I wasn’t happy with the amount they would give me for my trade, but at least I was able to see the car I wanted and test drive it. I ended up leaving that first day with no expectations of this going anywhere as the numbers just didn’t make sense for me.
Fast forward about a week later. The sales person kept calling until I finally answered. As soon as I picked up, his first words were asking me when I was coming in to wrap up the deal. I didn’t know what he was talking about as it was pretty straightforward at my visit that the numbers didn’t make sense and we were not moving forward. When I told him this, he went into his same song and dance about when I would come down to the dealer to discuss. I told him there was nothing more to discuss unless they wanted to come down on the price to the TrueCar price I quoted him and come up on the extremely low trade value they offered. His manager called back about 30 minutes later with some better numbers. This prompted me to make another appointment to come in a few days later.
On the day I went back for my second visit, I had asked my sales person to get the car in the exact color I wanted ready as I’d want to look it over and make sure that if the numbers did work that I wasn’t wasting more time waiting for him to locate it. Luckily I thought ahead as the car was at a different off site lot. When I arrived, I met with the manager again that I had spoken to as I wanted to confirm the numbers I was given. It all made sense and I was also pleased to learn that Honda Finance was also giving an additional $ 500 credit for financing with them. I did notice a small scuff on the bumper that needed some touch up, but their detailer had already left so I was given a due bill to bring the car back in a few days to have that taken care of. Needless to say the deal went through and after spending another hour there with the finance person, who tried in vain to sell me every additional item he could, I left with my new car.
Some issues came back when my sales person became unresponsive when I tried to make an appointment to take my vehicle back in to get that bumper scuff taken care of. He just gave me the service advisors number and told me to call him. I was a bit taken aback at where the customer service had gone now that he had made the sale and I wasn’t a customer with a potential commission. I had to escalate my issue to management before I was finally contacted by the service advisor. My sales person did finally also call me back after I had contacted management but his sketchy story on that phone call went from being across the state on vacation to being out of state to visit a sick relative in the same conversation. Kind of goes back to the part where I mentioned he seemed to talk just to talk and had no clue of what I had said. Anyhow, all in all I got the car I wanted at a great deal and it’s perfect. Had I gotten a better response from my lackluster sales person and a bit more follow up to fix an issue that he and the dealer knew existed with the car, this probably would have been a 4 – 5 star review.

Not sure of why the negative reviews, I am assuming they were experienced before the new ownership transition. Brandon Honda was recommended to me by my parents who purchased their CRV there a few years ago and had a wonderful experience as well.
I can say that my experience at Brandon Honda was nothing less than 5 stars. Brian Penney was a pleasure to work with and I would absolutely recommend him and the team at Brandon Honda to anyone who is car shopping. Brian was so informative and honest throughout the entire experience. He was patient and understanding with our situation; we never felt uncomfortable during the car shopping process — which everyone knows that buying/​leasing a car can be an extremely stressful decision to make. We ended up leasing a 2014 Honda Civic and couldn’t be happier with the decision. After all of the financial details and forms were signed, Brian continued to extend his excellent quality of customer service by programming both of our iPhones with the car and showing us how to use all of the features. He is a vital asset to your team.
Brian Penney and Brandon Honda made our experience seamless. Honda stands behind their brand and vehicles, and I am confident in my recommendation for Brandon Honda.
Thank you for everything!

Spectacular service adviser thank you so much for a perfect experience. From start to finish a pretty easy turn around. I’m only reviewing the service department because i thankfully did not have to deal with sales. initially i was concerned about coming here because of previous reviews but the majority of them were about bad customer service with the sales department and that’s entirely understandable.
Pulled up and got out and in about two min i was already being assisted. The lot attendant was very cool made me laugh. Service adviser came out about the same time the attendant pulled the car up further and got it ready for the shop. I told them exactly what i needed plus some. Adviser said total eta was about two hours and they had it all finish in one and half hours :)
All in all great experience, car needed its three quarter k mile check up and was able to get it done with no hassle or sales pitch. Thanks service department.