AT&T

At&T is a** backwards but the staff is always super helpful in the store. Ask for Jeramiah or Taylor to help you out. Read the fine print.

Great experience today! The young lady that greeted me at the door was very friendly and helpful, and then when Claire finally came over to assist me I was very happy. She was patient, personable, and knowledgeable. I am so happy with my new phone and she made the process extremely easy. If you are as high maintenance as I am, ask for Claire and she will take great care of you!

Walked in at 20:55 was greeted promptly by Todd, told him what I needed he installed the things I needed and out the door I went, I would recommend this store than that other store on S Dale Mabry.

I hate coming here. But, to be fair, I think every AT&T location is like this… with the heavy upsell. Seriously, I have 5 lines with you people already — leave me alone! And I really can’t think of anything positive to say about the service itself.
My 17 y/​o daughter can not seem to hang on to a smart phone. After losing/​breaking her 3^rd in 13 months, and exhausting her device insurance claims, I bought her a $ 15 AT&T Go phone from Wal-​Mart, so I could stay in touch with her. Reason A) it was $ 15, and I am still making installment payments on the iPhone 5s we no longer have, and Reason B) I hate going into any AT&T store, and in the past, I’ve been able to buy a cheap phone like this, call AT&T and transfer the line to the SIM card. But unfortunately, it’s not that easy anymore. We actually tried calling THREE times, in the hopes of getting a Rep on the phone that could make it happen. But, no, each time we were told to go into the store. UGH.
Of course, I was greeted at the door. These people are like puppies starving for attention. Immediately, I made it clear that I’m not interested in another smart phone. Nonetheless, I was shown a $ 45 Android that I can get with no contract, installments, or other added service charges (allegedly, I didn’t ask more questions because I wasn’t interested). So, as the guy is is playing on his tablet, assumedly doing whatever needs to be done to transfer my daughter’s line to this new phone, I’m grilled about what services I am currently receiving from AT&T. Upon learning that I don’t have Direct TV, his game ramps up. I insist I’m not interested, and use my 99%-full DVR as a polite excuse. 30 minutes (!?!) later, the phone is finally activated, but this guy won’t stop with the upsell to Direct TV… even asking how long did I think it would take for me to finish watching everything on my DVR, and trying to look up some of my unfinished series for availability online. Then when I said I would really need to talk to my husband before switching out our cable, he actually asked if we could call him. As in *now*. Ha! So after showing me prices again, unsuccessfully trying to email the prices to me, telling me how much of a discount he was giving me for the first year, and a quick mumble about the $ 120 installation charge, and coming to the realization that I wasn’t biting, he asked «So, how can I earn your business today?». I was speechless… I am already an AT&T customer! Again, I reiterated that I just needed the phone line transferred & thanked him for his help. Finally, we could leave. 45+ minutes to transfer a phone line.
Note, he couldn’t offer me internet service through AT&T (Or Direct TV?) because it’s not available in my neighborhood, but suggested I should switch to Verizon anyway. WTH?!
Maybe I’m just not as blunt as I think I am, or maybe I should have been less polite. But I will say this experience is exactly like every one I have every time I go to any AT&T store, about once a year. (Like that time I just wanted to save my personal number so the manager at this location told me I could for a discounted $ 10/​month & I agreed, but 6 months later, when I tried to use that number in a new phone I was buying at that location, on the service plan I’m already paying for, the same manager told me it was a tablet line — although I’d never owned a tablet… only after I threatened to call AT&T to complain, he reluctantly issued me a credit for all those months). And I suspect customers of other carriers have similar experiences as well when visiting those stores — so why bother switching? The worst part is that I may go back for that $ 45 Android for my daughter as part of her Christmas…

I don’t know where to begin… This is a highly recommended store to visit because all of their associates are hand-​picked to work in and this is only one of the 100+ corporate stores in the U.S.
I came in because I wanted to find out what I can do with my data plan because I got tired of restricting myself on a very limited package. I explained my situation and the associate I worked with (forgot his name) went into my account and see what can be done to increase my data at a comparable price. We were able to find that ATT released a new data plan and I upped my plan for just $ 5.
I walked away a happy camper and knowing that these associates are willing to assist you in lowering your phone bill and whatever you have a question for. I would recommend this location to anyone who’s looking or needing help and it is worth a drive to this beautiful store and all the gadgets you can plan with!

STOP, CAUTION… DO NOT ENTER! A few months ago I was thinking about a new cell phone. I returned to their store of the future, as I had been impressed with the store and products, which I still am.
Unfortunately, I had recently been hospitalized with phenomena and was still rather weak. My objection to this store is their sales people. In years past, stores such as ATT did not have a super charged, agressive, highly trained attack sales people, today they do.
I knew what phone I wanted to purchase & the budget I had to work with for my bill. I supposedly got in on a sale that was starting the next day & it was my lucky day! I really that day. I detest the agressive and suspect sales tactics that were used on me and the double and triple sales attack used on me. I am sure all of these gentlemen had a good laugh, at my expense when I left.
I was given documents to sign that had a quick explanation & there was no reason for me to read them. Did I mention the papers came at the very end of the deal? But, my bad, I should never have gone on blind faith in the cut throat world of electronics, I should have read every word, before I signed & if I had I would have left the store empty handed.
I was told there was a promotion that if I got the phone, for a minimal price I could get the matching tablet. I had no need for a tablet, but thought I would get it for such a nominal price and hang on to it for a Christmas gift. It has been charged & never used, as being saved for a gift, yet I have been charged every month, just for having it in my possession.
My bills never get delivered, supposedly I wanted paperless bills, NOT. I have even had my phone turned off & had to pay to reactivate it, what a rip off. I am paying outrageously high bills & late charges every month as I get no bill or text. It’s ironic, once I pay & even get charged to pay the bill, then I get a message or email. This practice also really disturbs me and I feel is an unfair practice.
Bottom line all this money, not using the tablet… I don’t own either one of them. Yup a new practice, so you can upgrade or some other nonsense. I am embarrassed to write this & show how short sighted & downright stupid I was to be taken in with the high pressure sales. Typically when in any situation with high press release being practiced, I walk away. Boy, do I wish I could have a do over on that unforgivable and unforgettable day.
Oh did I mention my bill has been over double what I told them was budgeted? I think I must be due a rebate on the unused tablet monthly fee. After several calls to pay bills, get phone turned back on… the office staff is worthless. You can pay your bill and that is it. I tried explaining I had not received a bill, not their fault or problem. I am utterly exasperated by the entire situatin.
What’s a girl to do? Merry Christmas ATT, you sure put more than coal in my stocking.

Elio was very helpful in getting a discount because one of us work at TGH! We also lowered our data plan to 10%. We are very happy with AT&T!

Free Digital Life equipment and installation through end of month. Come see Steve for details.

AT&T’s Store of the Future is a terrific place to stop in and learn about all of the new features of wireless technology for your business, home, and recreational uses. I had the pleasure of attending a special Unilocal event at the AT&T Store of the Future about a month ago, and learned a lot about all of the new tools to monitor your health, your home security, and the location of your kids. Additionally they showed off some palm-​sized projectors, scanners, high-​resolution cameras, and wireless speakers.
This is not your traditional cellphone store, although they have all of those products as well. This is really the place to learn about how you can better use wireless technology in your life, and to speak with the experts from AT&T.
I’ve been back to this store a few times to look at a new wireless hotspot and the latest versions of the Samsung Android smartphones. Nik is my wireless technical expert at the store, and he started by pulling up my wireless plan on his tablet and making some recommendations about how to re-​shuffle my usage and reduce my monthly bill by a bit. When was the last time that a company offered to help you REDUCE your fees?
From there we looked at the different wireless hotspot devices to provide me with guaranteed internet connectivity for my laptop when I travel, and talked through the pros and cons of each model. I selected the one that I liked, and then Nik checked to be sure that I had the best available data plan to compliment the device.
We talked about the new Samsung Galaxy 5 Android smartphone, and spent some time looking over the changes from my current Galaxy 3. The new phone has a larger display screen, a high resolution camera, and a few other goodies that look real appealing. Once I stop travelling I’ll be back to see Nik, and make the switch to the upgraded phone.
You’ll find the AT&T Store of the Future in a new little shopping plaza at the intersection of West Shore Blvd and Spruce Street, just south of International Plaza. Many people use The Container Store for their landmark, and the AT&T Store has a bright orange façade that makes it tough to miss.
Great solutions, very knowledgeable people, and a new approach to learning about technology. This store is a winner!

Store of the FUTURE! This place was amazing — the completely redone interior was more reminiscent of a living room than a typical electronic store. All of the gadgets are easily accessible to let you play around with and see if you would be comfortable using them. The new customer-​centric vibe is inspiring to me, and makes me interested in going to a store front instead of buying online. Bonus for them — I’m probably going to spend more somewhere if there is a person explaining how to use it, what they use it for, etc. I love to see enthusiasm when I’m being sold on new things :) Very excited about the home-​integration system to turn on/​off lights, lock doors, control thermostat, etc. We all know technology is progressing, its great to see a store progressing its service just as much or more.

I had such a blast at the preview that I’ll probably be purchasing from here if I can keep with my service provider. I fell in love with a projector, scanner, and speakers. The wood and metal motif is great, and the lighting well done too. I also won a blue tooth product at the event as well. There was food and a bar included which was pretty awesome.

I was given the opportunity to attend an event prior to this store opening.
This was great. From the time you walked in the door at the AT&T store, you felt very welcomed. The staff was engaging, always having an interest in your thoughts of what you liked about their store.
AT&T showed off many new technologies to me, as well as some that I have seen before. I love the opportunity to try all of the wireless speakers available. The home security options that were featured were very interesting. I personally liked seeing a fitbit display. I have been using a fitbit for the past 3 years. I love it, and have so much fun showing it off to others. Also very interesting was the driving application and gadget. I can not remember the name of the specific option right now, but was very impressive. I appreciated the information about ISIS wallet. Have seen a lot of advertising for this product, but not a lot of information on how it works, or how it makes life better. We also had the opportunity to see the new Samsung Galaxy S5, I’ve been waiting for the release. Now I am even more exited about the release of Samsung’s newest cell phone.
AT&T really showed off all of the existing and new technologies that are available. All with very informative representatives that are able to answer any question you may have. They definitely are the «store of the future» @att #storeofthefuture

I had such a fun time at the preview and I have to say the staff here is amazing!!! They are all very friendly and talkative which is great if your social like me :) The store is beautiful and is nicely decorated. I think its really interesting that AT&T is being progressive and is offering more than just phones. They also offer music players, like beats, and health trackers for yourself and a lot of other really cool accessories to make your life easier.

The best part of the store, in my opinion, was the home security system. You can control your lights and electronics through your tablet and mobile device. The home security system also has a lot of programs you can create to make know your home is safe. I thought the most interesting thing the store did was some of the employees showed us the life feeds to their homes; showing the lights turning on and off and the doors locking. There are a lot of cool things this store offers and if I do switch to AT&T, this will be the only store I go. The store officially opens April 1^st, so I definitely recommend everyone going :)