A Piece of Cake & Desserts

I read some of these reviews and was quite surprised! I know Laurie and know the quality of her cakes and the integrity of her character! Her cakes are wonderful and she’s quite talented with design. She makes the most gorgeous flowers and other designs! Never a problem with mine!
She also just started making gourmet popcorn and it’s to die for!!! :) Good luck Laurie!

We chose A Piece of Cake because they were a preferred vendor of the place where we had our wedding and when we first met, Laurie was very understanding, she offered design suggestions based on a theme we were going with and was very accommodating to a couple of family members with dietary restrictions. She also was reasonably priced. We were on the fence when we showed up for a tasting due to the samples being frozen, so since I had set up this tasting a couple of weeks in advance we were a little wary, but she informed us that they were samples from the freezer and that fresh cake would taste much better. We agreed and decided to give her a try based on her knowledge during the consultation and the reasonable price for what we were wanting.
We ended up having a cupcake tower, an anniversary cake and favors. However, getting in touch with her was difficult as it would be weeks before she got back by email (had to follow up a lot) but eventually we got the contract sorted out with the flavors, what icing went with each flavor, cupcake decorations, and favors set up, ready for the day of. A few days before the wedding, we touched base to make sure we had everything and that she didn’t need anything from us because we hadn’t heard anything for a couple of weeks. Since we had 3 flavors of cupcakes, we decided that we would have different colored wrappers for the different flavors and then represent each flavor and associated color on a sign for the table. Laurie was understanding and said she’d take care of it.
Come the day of the wedding, the flavors were mixed up with the color wrappers we had told her so the sign we made up didn’t match and we had to take it out. We agreed on having rock candy sprinkled on the cupcakes and around the anniversary cake and Laurie said she could get the rock candy for us, but when it came to actually making the order she used regular colored sugar instead of what we agreed upon. We also had Laurie create table favors for us which were supposed to be chocolate molded to look like an item from a video game we like. We provided pictures as well as a key chain that Laurie said she could use as a mold. Again, without telling us Laurie made favors that were only ½ of the item with a different decorating scheme so nobody could recognize what they were supposed to be and many were left on the tables unopened.
In the end, we got the number of cupcakes we ordered in the flavors we requested and they were delivered (mostly) on time. People enjoyed the cupcakes and complimented the flavors and presentation. There is no question that the quality of the cupcakes is high, but her communication needs work and she seems to have trouble sticking to the discussed plans. If she had but mentioned an issue which caused her to change the design and ran it by us ahead of time, it would have been fine but being surprised on the day of our wedding is really not acceptable.

I ordered a Hot Air Balloon themed Cake, Pop Cakes and Cloud Cookies. Not only everything looked great for my daughter’s 1^st Birthday party but also delicious! We got lots of compliments on the flavors and details. Both Cake and Pop Cakes were moist and rich in flavor, we truly had an amazing experience!

A piece of cake was wonderful for my wedding as well as birthday party cakes and such afterwards! I am extremely picky (My wedding cake had 7 different cake flavors not to mention tiers) for a 250 person wedding! She has also helped recreate scenes for birthday cakes which were astounding! I recommend A Piece of Cake to anyone I know! Laurie is great to work with and always replies within a reasonable time frame! I just wish this let me post some pictures of the cake! Myself and all my guests loved it!

Piece of Cake… More like piece of crap. The owner, Laurie, was extremely unprofessional. My bride and I hired her for our wedding cake and were truly excited. We ended up having to switch to another baker due to poor communication and pure rudeness. On top of that she would not refund our deposit after she could not get the specifications of our cake correct on the contract after 3 attempts (all she had to do was write it down on a form). She told us it was non-​refundable (which is nowhere to be found on any of her forms) and that we could put it towards a grooms cake. Yeah right!
After our issues, I read about many reviews of her arriving at past weddings with improper cakes, whether it be style, flavor, etc.
If that’s the criteria you are looking for in a baker for your wedding cake, you have found the right place. If not save yourself time, stress and money and look for someone else.

PLEASE READ: I went to A Piece of Cake to order my son’s bday cake last Tuesday. A week before his bday. The reason why I went in person is bc I called and no one answered. I talked to one of the owners and she told me I needed to go home, order online by email and wait 24hrs for a reply. Even though that was going to be inconvenient to me because I had to work the following two days (13hrs, with absolutely no time to be talking on the phone or checking messages) and leave to Orlando on the weekend, working again on Monday. She said it was ok. Most people try to order cake a couple of days before their party. Like I expected, they called me while I was at work. I was proactive and sent them an email with more details about the cake and asked for a quote. Another 48 hrs later when we were leaving to Orlando they sent a the price and told me i needed to pay in advance in order to proceed. The cost was a little high, more than I was willing to spend but at this point, it wound be too complicated to order a cake from another place. I sent a msg back asking how I could pay. They replied in 10 minutes, obviously, with a couple of options. I said, ok. Then, I never heard back from them. My husband called and left a msg. That was already Saturday and they were going to be closed on Sunday and Monday. We were so upset! I ended up running to Publix on Sunday evening to order the cake. If the owner from Piece of Cake wanted things to run smoothly from the beginning she should ’ taken my order when I drove to her place and I would’ve paid in advance like she wanted and everything would be good for both of us. NOT worth the stress. I definitely would avoid this place. They don’t care about their customers, only about making it easy for themselves.

I used A Piece of Cake for cupcakes and a small cake for my wedding in January 2012. I was lukewarm about the attention to detail of the products and my experience with this vendor.
I left a fair and accurate review on WeddingWire about three weeks after my wedding. Imagine my surprise in April 2015 (over THREE YEARS later), when I received a message stating my review was being disputed. I couldn’t see my review because it was (and still is) on hold, but in adjusting the ranking to view the reviews from worst to best I think I reviewed 3.8÷5 stars. I had to submit proof that I actually contracted for business in the form of a cancelled check or signed contract from both parties. In reading other reviews of A Piece of Cake further I discovered:
1. The owner responds to most every review with less than 4 stars with «her side» of the story. Nearly every response borders on an attack of the brides with terms like «I’m sorry she was stressed» and «I had other weddings that weekend.» She mentions how one bride’s mom was an attorney. It makes me wonder what this person says about her clients in private.
2. There were at least 7 reviews «on hold» pending dispute. One review was from 2011. How many brides kept the paperwork that prove contract for services that long and will have their legitimate review thrown out?
3. My contract was only signed by myself and was not filled out correctly by the owner. I had to fill in the details like when the final payment was due. The owner never sent me a contract with her signature nor is there a space on that contract for another signature. In reviewing the other vendors’ contracts, this was the only one without the vendor signature. I realize now what my expectation for contracts should be and I definitely learned a lesson there.
I am leaving this review to highlight a close minded vendor to potential brides. If you have specific wants or requests, you have the potential to be disappointed. Be forewarned that if there are questions, concerns, or issues, this owner does not seem to be able to take negative feedback or constructive criticism. This owner has chosen to have a business in an industry that has a certain type of client, but then cannot seem to be able to work with clients when there are problems. According to the owner’s responses, the customer is always wrong.

Although her cakes taste delicious and look beautiful, the hassle was not worth it! My cake showed up late on our wedding day. The delivery guy walked through the front door of our venue carrying it over his head like a pizza! My husband was furious and so stressed out right before we walked down the isle. He was trying to keep it a secret from me so I wasn’t upset, I came to find out later. Our cake also had incorrect initials on it: «KTN» instead of «KTM.» I called Laurie and went over details with her at least 1 – 2 weeks before our wedding. She promised us an anniversary cake for these mistakes. Just as I’m thinking everything is ok months later, I see that a check was deposited in January from A Piece of Cake (our wedding was in October). I had accidentally sent Laurie a check for a cake that was too large (as our guest counts had changed). When we spoke on the phone before my wedding, she assured me that she would «rip it up.» Well she definitely deposited the correct check back in October. And she claims that the second check «must have gotten lost at the post office» and «she thought it was odd.» But she deposited it anyways?! She did not bother to check her records, call or e-​mail me. My husband practically had to hunt her down to get all of our money back. And we said good riddance to the anniversary cake and took $ 25 for it instead. This was probably the most unprofessional business interaction of my life. Brides, beware.