Service America

After waiting 5 days for a service call, I waited an additional 4 hours on a Monday morning for the technician to show up. I missed his call and within 4 minutes attempted to call back multiple times with no answer. I then called the customer service line to let them know I was at home waiting. I was on hold for 20 minutes before speaking to a rep that told me there was nothing they could do. I had missed his one phone call and he had already left and would not come back. I missed a day of work and waited all morning. I will now have to take an additional day off of work to wait for a technician. Definitely, they are not concerned about their customers. I will cancel the contract after they fix the sink.

I rent a condo in Tampa. I am bound by my lease to use Service America for any and all repairs. Their service and accountability over the past two years has been atrocious.
A few months ago the AC unit in my condo went out. It was 20+ years old so the homeowner contracted with Service America to have it replaced. I had to take a couple of days off of work to accommodate the contractors as they replaced the unit. The problem is that they did poor work and I had to schedule FOUR (4), yes four subsequent appointments for them to troubleshoot a shoddy install because the unit kept losing coolant. My compensation for incompetent service on the part of Service America that resulted in me taking several days off of work unnecessarily? ZERO.
Last week I had a service call with Service America scheduled for my dishwasher. Guess who never showed up despite multiple calls to customer service to confirm the appointment. That’s right! The technician never showed up even after customer service informed me that he was running late (the original appointment was scheduled for between 1pm and 6pm). I was told at 5:30pm that the technician would be there between 8:30 and 9pm. I did mention that he never showed up, right? When I called Service America about the issue, they were largely unconcerned. {It happens, we wasted your time, we’re here to provide you with the best service and customer experience}. Compensation for yet another Service America Fail? ZERO.
From a customer service standpoint, Service America absolutely SUCKS. From a business design standpoint, their model is BRILLIANT. Dave Crawford, the CEO of Service America, has built an enterprise based upon providing «low cost» home warranties. He takes money from customers but is not accountable when his company fails to provide the contractual service. There is NO RECOURSE for the resident /​contract holder. I would love to have a conversation with Dave Crawford about responsible leadership, management, customer service, and accountability; but I’m quite sure he lacks the courage. Dave, I’m calling you out. Step up and contact me if you’re a man and a leader. Remain quiet if you’re a cowardly business rodent.

I have had service of America over 10 years and in the beginning they were great. Now their prices have gone up while service has become non existent. No matter what the issue you wait long periods on the phone to be told a technician won’t be coming for a couple of weeks. When my current contract is finished so will service of America. i don’t recommend anyone use this company. They certainly can figure how to bill on a timely fashion
Just spent 100 dollars to another company to come and fix my appliance that service couldn’t get to for over a week. Even though I have a service contract with service of America I have to get someone else here. This is what this company has become. I’m so done with them.

My thermostat on my air-​conditioner has been broken for two weeks and we have been out of air we have been canceled on three times would not refer anyone to this company

I have had Service America come to my rental home about 15 times in the past year. I have had utterly deplorable service. The actual work that is done is shoddy and the customer service reps are beyond rude.
Additionally, they repeatedly give me a different window of service than the one I request. It is bad enough that they give 5 hour windows of time in which the technician will arrive, but they surprise you the day before and give you the opposite one you requested! I called just now to resolve that and she actually made the problem worse! She gave me a 8 – 5 window!!! Who has time to sit home ALL day to wait for them to come. It is ridiculous. Furthermore, they require about a 7 day lead time on non-​emergency issues such as a broken microwave or sink garbage disposal. That is not acceptable to be out of either. How about 3 days? That is within reason.
My landlord believes he is saving money on repairs by having this company but he is sadly mistaken because they are doing an extremely poor job of maintaining the house. Things break repeatedly. over and over and their solution is to just call them back out! It is an endless circle with no responsibility to actually fix the core problem. This leads to the tenant being very unhappy and moving out which in the long run costs the landlord because he/​she still needs to pay the mortgage and may not have a tenant. Turnaround is bad – keeping a tenant in and happy for years is ideal.
If you are a landlord ready this. PLEASE do not offer this to your tenant. They are extremely bad to deal with and unapologetic about their archaic time windows.
DO not recommend them and can’t tell enough people.

Feeling frustrated! I’m not a complainer! So when I tell you I have been a customer of Service America for well over 20 years of which 19 where amazing. This company has gone completely down the tubes with zero customer service or even service at all !! Going from a company that once made my life easier to a company that has pushed me over the edge time and time again !!! Needles to say this company would be a horrible mistake in helping with appliance plumbing or A/​C repair. Don’t make the mistake of purchasing a policy !! You will wait well over a week for service and your problems will not be solved

Today 12÷23÷15, the same two technicians arrived at 10:17 a.m. to install the alleged correct keyboard and control panel for my microwave /​oven combination. They finished the job and demonstrated that the microwave heated up, the turntable revolved and my lower oven heated up. They then left.
Two hours later I preheated my oven and it took 30 minutes to reach 350 °F. When it reached this temperature, a strong burning electrical smell occurred and I noticed flames shooting out of the fan located inside the microwave. The microwave was very hot. I immediately turned off the oven and the breaker switch.
I phoned Service America for help and I was put on hold for 30 minutes. I phone manager Kevin Niemcewicz ‘direct number and was transferred into voice mail.
I sent 2 emails to manager Kevin Niemcewicz and surprisingly I got a phone call from Tracey Grant. She stated that she would send a field supervisor out on 12÷24÷15 to evaluate the situation. On 12÷24÷15 the same service technician arrived. The field supervisor was not coming because he had the day off. The service technician determined that the control panel was not correctly wired. He corrected the problem and as of today, my microwave and oven are functional.
Even though my appliances are now finally repaired after a month of debacles, I still will not give more than one star to this company. They need to get their act together.

This company is awful. I wish I had read all the reviews prior to purchasing a contract with them. Needless to say, I will not renew my contract. They never come within the allotted time and everything takes a week. They give you a five hour window and don’t even come within that time frame. What company stays in business and does this. Please listen to me and run from this company. I sure wish I did. I will never ever purchase another service agreement through service America.