Chase Bank

I have a mortgage and a checking account with chase, thank God that’s all. This branch has three times failed me terribly. First, my identity was stolen and it took several weeks for Chase to stop fraudulent charges to my account. Second, I tried to make a cash deposit through the drive through at 2:00pm and when the teller walked away with my money and came back she said I was $ 1000 short. Even after speaking with a Manager I was told that I would have to wait until the end of the day when the teller reconciled her drawer to see if they would give me the credit. Unbelievable that an employee working at a bank that is trusted with financial transactions could walk away from me and miscount by $ 1000. More unbelievable is that the management wouldn’t count the drawer at that point but made me wait until 6:15PM to call to tell me that indeed this inept employee was wrong and they would credit my account. She had 4 hours to make that $ 1000 disappear. Third, again at the drive through, I tried to do a dual transaction; deposit cash and a check first and then make a mortgage payment by check. I instructed the female employee to do so in that order. She ignored me and tried to make the mortgage payment first. As I was sitting in the drive through line I got not one but 4 texts from Chase that my account was overdrawn 4 times! As I rang the bell to protest since again she had walked away from my sight, I got no response. Upon returning I told her I knew what she had done and she laughed at me and said it wasn’t her fault, don’t worry, Chase is very good about not charging overdraft fees, they would forgive ME for my lack of funds! Horrible customer service by employees and worthless management response. DO NOT BANK HERE!