Arrigo Dodge Chrysler Jeep Ram Sawgrass

Went in to buy a Dodge Journey. Talked to the salesman Ronnie Noriega, and to say it was as smooth as it gets is an understatement. Ronnie is about as friendly as they come. No BS out of him. We made the deal and he ushered the paperwork through the places it needed to go. There was no hard sell or add-​ons that he was trying to push on to me. I would recommend if you are going to Arrigo, that you ask for Ronnie.

Been to this dealership several times… never really had any issues. Their service department is MUCH better than the FIAT of N. Miami… so I’ve been going here.
Problem is, this time I brought both my FIATs in for warranty-​related repairs, waited 4 hours, only to find out that most of what I asked for wasn’t done.
Then it all went downhill from there.
My tire goes flat EVERY DAY for weeks now. I even got new tires to fix the issue but same problem again.
I schedule an appointment to get my tires looked at with a bunch of other issues and opted to stay and wait for them to be fixed.
We’re there from 8:30 AM to 12:30 PM, starving, upset — and our service advisor says the car is pretty much done!
I ask what was the issue with the tires, and he said oops we forgot to check. Um… hello??? This was my BIGGEST issue and I made sure you knew this when I dropped it off.
Whatever, we wait another hour, service advisor comes back and says yeah, there’s no problem with your tire.
EXCUSE ME?!? You mean the tire that I have to put air in EVERY DAY before I go to work because of a slow leak… there’s no problem? You mean I’m making it up in my head, and the compressor that comes with the FIAT that is out on my front seat is just for show???
He explained to me how if they didn’t see an issue that there’s nothing they can do.
So you mean to tell me, after 4 hours of waiting for my issue to get fixed… you’re telling me you can’t fix it?
You’re a service dealership for a few brands and you change several hundred tires a month but you DON’T KNOW HOW TO FIX MY LEAK???
The only common denominator is that the rim must be bad, but they can’t see a problem and wanted to shrug it off.
I ask to speak to the manager, conveniently, he’s on lunch.
Let’s not even touch on the other issues that were not fixed… transmission problems «none found» radio buttons wore off «no part in stock to fix» — my exhaust is super loud, last dealership said it was definitely a bad muffler, I ask them to check the muffler here «no problems found» — it’s like they’re purposely lazy so they don’t have to fix or find any issues.
Sorry you guys want to be lazy on the day I took off work to fix all my issues. Sorry the issues are so small and meaningless to you that you don’t feel like you need to fix.
Or maybe you’re just so incapable of fixing small issues that you just pretend they don’t exist?
In any case… good luck getting my business back, and good luck getting this review down on the 20 websites I’m going to post it. You had an opportunity to fix your problems, but your service advisor thought it’d be cool to shrug it off and let me leave unhappy, even after I told him I would write an accurate review of their services when I got home.

Bought a jeep there a week ago.
Collin @ sales & Micheal @ finance are a pleasure to work with.
Thank you guys and thank you for great customer service…
Cheers

My wife and I were just browsing around not looking to buy a new car but our Salesman Thomas A. And the sales manager as well as the finance manager treated us like royalty. They never pressured us to buy a vehicle and were very honest from the very beginning. They did everything in their power to make and keep us happy and we walked out of the dealer with a brand new 2015 Dodge Charger R/​T Hemi… I will definitely come back in the future to buy another car from them and I highly recommend this dealer to all my friends and family.

RUN AWAY FAST!!! Made a deal via email then drove 50 miles to get truck and guess what?
They pulled the old Bait & Switch and changed the deal HORRIBLE EXPERIENCE !!
Scott S from Miami

So having read some of the reviews about this place, I’m here to say that I had a wonderful experience with their service department. Let’s face it, buying a car is always a hassle. They don’t make money by giving vehicles away. Nonetheless, I digress…
If you’ve lived in South Florida any amount of time, you’ll know that businesses can be shady. While I work on my own cars, my 2014 Wrangler, from my judgement needed a new head (I was right) and I just didn’t want to do it and let the warranty take care of it. With other vehicles and warranty repairs, dealerships like to try to get out of warranty repairs, or blame it on something else so you’re stuck with the bill.
I was going out of town for a week and had scheduled to drop off my Jeep at ANOTHER dealership. Pre-​coordinated and all of that only to get there and the dealership tell me that their engine guy is out for the week. So I call Arrigo and I speak with Bob G. and explain what’s going on and that I’m traveling out of town for work so I’ll drop it off. He says, «no sweat… bring it in.»
Drop the critter off and we chat and all is well. Nice guy. I return from my trip and confirm it’s ready and he said maybe another hour worth of work. No sweat, I’ll wait there. Couple hours go by and he tells me that it’s making a ruckus and that they’ll have it next week… Gives me a rental on them and says he’ll call me. «But Kris, that’s not right… they promised XYZ at this time». Whoa! The head was being replaced. It was a tedious job and Chrysler’s 3.6L engine is a weird design. I’d rather they get it right, take their time than me have to come back because a cam flies out or oil begins leaking.
Sure enough, this was on a Friday and Tuesday he called saying it was ready. I asked for an oil change as well. The oil change I paid for. Normally I do it but with Turkey Day coming up, didn’t feel like I’d have the time. Something like $ 80! Holy cow that’s awesome. I usually spend ~$ 9 a quart and need 6 quarts along with a $ 12 oil filter! Yup… I may stop doing my own oil changes!
«So what?! Your Jeep got fixed». Yeah… It got fixed and they did it right. I had to reprogram my computer to handle to the change of gearing and the tires. BOOM! Nothing touched… even after THEY reprogrammed the computer with updated software. As well, no nonsense about NEEDING other stuff. No bad blinker fluid, no bad flux capacitor. The point it, I think it was great! My wife took her Traverse to the same dealer I was ORIGINALLY going to go to because of a purge solenoid valve being bad. Told her I’d fix it but they wanted $ 298 for the job! For a $ 24 sensor and the rest labor! Let’s be honest, the labor took me 10 minutes… Arrigo though, they didn’t BS and I was super stoked. Best dealership experience I’ve EVER experienced.

We went there to check out a deal for a Dodge, and I had dealt with rude people in the past, but boy! the manager is the rudest person ever. He said he would not negotiate the price he was asking for. Which was way more than the normal price. And he said to us ”If you do not like the price then we are wasting your time” but in a rude manner, rolling his eyes. You know how he paid for his diamond golden tasteless wedding band? By being a rude person and taking advantage of people. Never AGAIN!

I brought my Jeep in 6 months ago to fix my air conditioning. I paid over $ 1000 to Arrigo and now it’s broken… again. I brought it in and paid $ 130 for your service department to tell me it will be another $ 1000 to fix the air conditioning. Now Terri is telling me that my Jeep is old and how does she know we didn’t bring it somewhere else and they broke it. Seriously? Never again will I make the mistake to buy a Jeep.

HORRIFIC SERVICE WITH AN ATTITUDE! I wish Unilocal had negative stars because I would give this place a minus 5. I made an appointment for an oil change and tire rotation. The service person I made the appointment with was too busy for me and passed me off to another rep. All the 2^nd service rep was interested in, was to see how many service plans he could pile up on my bill. Since I did not give in to accepting additional services my car did not need, my car was left at the entrance for TWO FULL HOURS. When I complained to the original service rep, she had the audacity to give me an attitude and said that I could not expect to have «a mechanic with a wrench in his hand, ready to service» my car upon arrival.
Well actually I did expect to have a mechanic with a wrench in his hand ready to service my car. Its called an APPOINTMENT
STAY AWAY FROM THIS PLACE!!!

It was almost a perfect dealership experience. My dad decided he wanted a new jeep grand cherokee 4×4 diesel, the diesel part make it tricky as this was the closest dealer to have one, so made the trip up. We walked in, and were greeted at the counter, asked what we were looking for, and were told they were on the third floor, and sent on our way. One salesman followed us up and narrowed down our search before wandering off. Never felt like a schoolie being circled.
Everyone there was really nice, and helpful, the only reason they lost a star is that is was the longest wait I ever experienced at a dealership, by far. I have spent a lot of time at dealerships thanks to my dad’s car addiction, and this was hours longer.
Even with the wait, if I buy another jeep, this is where I will come.

Since we started dealing with this dealership we have had nothing but problems. We decided to lease a 2015 Jeep Grand Cherokee to prepare for a new family addition.
The dealership offered us a lot less for our trade (3k less) than the Nissan dealership at Coral Square. We decided to lease the Jeep anyways because we really liked the interior. We were stuck in the dealership waiting to finalize the paperwork for over 4 hours. That is after all of the deals were done and we were simply waiting for the finance manager to be available.
When we took delivery of the vehicle I rolled down the passenger side window and see a huge piece of adhesive tape that had pulled up from inside the door. I should have sent the car back right then and there but we had been at the dealership for so long that we just wanted to get home. We found out from a friend who purchased the same vehicle that other dealerships had better pricing and we could have lowered our monthly payment by over 80 dollars.
After driving for about 1000 miles, we started to experience transmission problems. The Grand Cherokee would jerk sharply between gears when accelerating, and lurch forward when stopping between second and third gear. Our original idea was to lease a new vehicle to ensure that we had a safe and reliable ride for our little girl. The jerkiness was really hard on her even in the child seat so we brought the Jeep into the dealership to fix the problem.
Our first dealing with the service department was extremely disappointing. We brought the vehicle in and were given a loaner car while the transmission was being fixed. They use Enterprise at this location so we were given an old Chrysler 200 complete with cigarette burns in the door and smelling strongly of smoke, dents all over and large scratches down the side of the car. Not exactly a suitable replacement for the 40k+ brand new Jeep. We were called to pickup the Jeep and we went back to the service center. The employee told us that they had performed a software update and that we had to drive it for 1000 miles in order to retrain the computer to stop the jerking. We were reluctant but decided to give them a chance. We drove the Jeep for an additional 5000 miles (we wanted to bring it in earlier but were very busy) and the jerking issue was still there. The lurching was slightly reduced but the slip between second to third when accelerating has been awful.
We brought the vehicle in a second time this past Saturday, and were told they would not give us a loaner car. They said this is because there transmission mechanic will not be in until Monday. They suggested that we return on Monday to drop the vehicle off. This is very difficult for us since we are both working long hours with a little girl at home. We explained this and the employee told us that he was there to help and make everything convenient for us. Well what would have been convenient is if you had provided a suitable loaner vehicle to us when we dropped off the vehicle. So now we are paying 500 a month for a leased Jeep sitting in the shop with no suitable loaner vehicle and transmission issues since it passed 1k miles. Driving this vehicle has been horrible and we feel that the support from the dealership has been extremely disappointing.
Here is a summary of our experience with Arrigo: 1. We overpaid for the lease and lost money with our trade in. 2. We have experienced transmission issues from 1k miles to 11k miles. 3. The car is almost unsafe to drive because of the jerking and jumping forward from second to third. 4. We have been given terrible loaner cars with dents and scratches, cigarette burns, and a strong odor. Not to mention that we are being given a car for a SUV. 5. The service department would not work with us and provide us with a loaner because one of their employees was not working that day (even though they were open).
Our recommendation is that you avoid this dealership based on our bad experience with them.

worst dealership I’ve ever dealt with. Recall notice came in two years ago… still waiting on the part. Oil change? Unless you have extended warranty they will not top off any other fluids… $ 0.20 worth of brake fluid… nope. After 50,000 miles on a new car, we had to get rid of their car. I do not reccommend going to this dealership for a car… ever.

Got a great deal from «RAUL». We negotiated over the phone prior to my emails and he kept up his end of the bargain. Worked out great for both of us, in and out in under an hour. Raul answered my emails at 12am to get the deal done. That is how you do it, 5 stars for Raul.

Worst service ever, especially the parts department. If your calling to look for a part or any help at all, I recommend somewhere else.

If I could rate this place no stars, that’s what I would rate this God forsaken hell hole. I made an appointment with Milot via online to see a Jeep, and they quoted me an internet price that was approximately «$ 4K» less than the sticker price, but as we know that’s still an inflated price, but I was still OK to go over and see the vehicle.
I drove over from Miami and upon my arrival, the car I requested was already there parked and Milot waiting to greet me. I thought to myself, «Wow! These guys are committed to selling cars!»
We walked in, he took me to see the car, we test drove it, and this is where it gets weird… We come back in and Mr. Milot asked us to sit down, and we just waited, and waited, and waited, and no sign of Milot.
I kid you not, no one came to see us for another 2HRS! We even saw Milot take his lunch break. Finally, Milot came back and told us they were ready for us, so I thought, here comes the negotiation games, boy was I wrong…
The finance guy tells us here’s the price and what you’ll be paying monthly, and I’m like hold on! I never agreed to this price, he was shocked! In fact, I never even talked about the vehicle after Milot dropped us off… Long story short, don’t bother going unless you negotiate the price prior to arrival, we were like $ 80 apart from where I wanted to be and they gave me absolutely NO alternatives nor options. When I tried to leave they didn’t even know where my keys to my old car were and then I had to wait for them to get my tag off the Jeep I never agreed to buy.
Stay away and go elsewhere, this place is a joke. I imagine the good reviews I read on here were from family members or folks that bought a Dodge Dart…
My complaints are not against Milot. He was very knowledgeable and kind, and he did what I imagined they told him to do…

Their Service department is really bad! There is no point in making appointments, you end up having to wait forever to speak to a service rep. The first time they told me it will take one hour and it ended up taking three hours just to glue back a mirror i was late picking the kids at school. So this time i told them when i did the appointment that i will be renting a car. My appointment was at 9am. It is almost 10:30 and no sign of rental car yet!!! They don’t even have free drinks or anything at the waiting room!

If I could turn back time and buy my car elsewhere, I would…
Oh well, every experience you make is something to learn from. Mine is to never buy from this dealership again & take my car for service elsewhere when the time comes.

Arrigo by far has the best prices around. Unfortunately they do «stick» you with their $ 600 dealer fee, but I still found their pricing very aggressive when compared with other dealers. I was able to do most of the negotiation over the phone prior to finalizing the deal. Found this the best way to go about the deal. I personally hate showing up at a dealership without knowing my final figures, then again I’m that type of buyer. At the end there were absolutely no surprises with my final deal and my sales guy, Nick, did an excellent job working a great deal for me.
I want to thank the entire «team» down at this dealership for all their help in making this a seamless purchase. I’m very happy with my brand new Rubicon and just wished I had purchased my car earlier.

Beautiful dealership with very friendly customer service. Got my oil changed within an hour and am very satisfied.
Didn’t feel like they were hustling me with a price. Looking forward to getting my next car here.

About a year ago I was searching for another SUV. After visiting so many dealerships and getting so frustrated I finally decided I wanted a Jeep and I found one I liked. I was very excited but Glenn felt the dealer was making him uncomfortable so I trusted him and walked away.
I was so mad but luckily we met Lieutenant Dan over the phone while on vacation and he found us the SUV I wanted AND he made me a much better deal than any other dealer. I returned from my trip and went to the dealership and was so shocked how big and clean the place was. Everyone was so nice too.
I was very very pleased with the sales department.
I’ve had my car a year now and needed to bring the car in for a warning light and an oil change. I tried to arrange to have my car dropped off and get a ride back to home or work but apparently Boca Raton is too far so I made an appointment for a Saturday morning to check the warning light (no appointments are made for oil changes). When I got there Frank (my service guy) said it would be 4 hours until they could check the warning light and I was better off doing that another day since the light went off anyway and just get my oil change.
I decided to ask what the point of the appointment was for. My service advisor apologized for any confusion and even rented me a car. I was really surprised they tried so hard to make us stay happy customers.
I know for sure our next Jeep is coming from Arrigo