Thrifty Rent A Car

Great selection of cars. I was able to rent a Jetta for 9 bucks a day. What a great deal. Of course they try to talk you into purchasing lots of other stuff, but it was no thanks, just give me the keys. It was really a pleasure to drive without pot holes for a change.

I made a car rental through Travelocity for a full size car at Thrifty at Tallahassee Airport. Upon arrival I was given keys to a Mazda 5, which according to the manufacturer, is a compact car. I requested a replacement full size car as the Mazda was too small for my family of 3, but I was told none were available (although several were in the lot). However, the only option I was given was to upgrade to an SUV for an additional fee. To accommodate my needs I was forced to pay extra for a Jeep Compass. I was not given corrected paperwork, and this ordeal took over an hour of my time, which was not reflected on the paperwork that I was given, which resulted in a late fee upon my return. When asked to speak to a manager, was told told none available. After numerous phone calls over a period of 7 hours, I was finally able to get in touch with the manager, Andrew, to dispute the charges. He insisted the Mazda 5 is a full size vehicle and that his staff correctly documented the change from Mazda to Jeep, argued that I didn’t have the Mazda paperwork print out and the charges were correct.
Thrifty is misleading customers on the availability of vehicles so they can force upgrades to make money. This is fraud.