Sprint Store

Horrible customer service. I waited an hour and a half just to get a new phone because I lost my last one. Then I received the new one and was told everything was ready to go and that i’d be able to make calls as soon as I left. Well, that wasn’t the case. The next day I called and tried to figure out why it wasn’t working and they tried to get me to come back in and waste another hour of my busy life there. When I asked for an appointment they said it doesn’t mean i’ll actually be seen at my appointment time, it would just let them know I was coming in. So, what’s the point of even offering appointment times? I then asked to speak to someone who could help me over the phone so I wouldn’t have to come back in and was transferred to another man who doesn’t work at this location who got my phone working in less than a minute. Turns out the man who helped me in the store (the assistant manager) hadn’t switched my info from my last phone over, despite me repeatedly telling him it was lost.

Seriously I hate sprint. I renewed my contract because they said they would be upgrading signal to LTE. Well they did and it still sucks. I pay 160 a month to get crap service. Don’t sign up. Go somewhere else. I’m sure metro is even better b