Residence Inn Tallahassee Universities at the Capital

Yes all of the following DID happen. First, completely fine experience checking in, until I got up to my room and smelled an overwhelming odor of Marijuana in the room, promptly turned around and walked back down to be moved to a different room. When doing so and advising the staff of what was going on in the room (or above and below – I don’t know or care) they looked at me like I was an alien and had ZERO sense of urgency. (Side note – I later received communication from the manager of the property ensuring me they cleaned the room according to industry standards – congrats.) Needless to say I was moved.
Next up… the following evening I find ANTS in my bed. As someone that travels often for work bed bugs are a terrifying fear of mine. Note, these were not bed BUGS (that I know of) but there were SEVERAL ants that I found crawling on my bed. I have photos I will likely upload as I guarantee the manager from the property will respond to this and say that they «couldn’t find any» as he so kindly stated in an email response to me (sure…why would you admit that you found them???)
Last, I more or less had to beg for some form of compensation, they gave me points and took them away, the list really goes on but at the end of the day… SKIP IT. Nightmare stay with a nightmare staff. Interestingly enough… minus the cleaning lady – she was SO NICE… but clearly not cleaning well…
Like I said, skip it. Generally enjoy and stay in Marriott’s but this was is a no go.

Location was sketchy.
Hotel staff although attempting to be helpful was not professional
Rooms and bathrooms were not clean with hair caked on bottom of tub.
Kitchenette stove could not boil water.
I have stayed at many residence inn brand hotels. This was totally sub par.
Too expensive for the value.

A recent unplanned business trip brought me to Tallahassee on short notice, and I was very lucky to be able to find a room at the newly remodeled Marriott Residence Inn opposite the FSU campus. You’ll find this Residence Inn along West Gaines Street, and within easy walking distance of the University, Campbell Stadium, and the Florida Statehouse complex.
The remodeling was completed just a few months ago, and the hotel looks spectacular! Each room is a very spacious suite with a full kitchen, separate eating area, living room with comfortable seating options, a work desk with free internet access, bedroom with that classic Marriott mattress and bedding, and a nice bathroom with a large vanity sink area plus a separate shower and toilet room.
Residence Inn’s are terrific for extended stays, or any trip where you’d like to have some elbow room and be able to access some late-​night snacks and a cold beverage while working on reports.
This hotel has an outdoor pool and Jacuzzi area, well-​stocked fitness area, 24-​hour business services center, and plenty of meeting rooms. There is a grab-​n-​go market in the main lobby, or you can walk down the street to find a little market where you can pick up bottled water, soda, alcohol, snacks, and groceries.
Two other nice features at this hotel are the free breakfast and the nightly manager’s special party. Breakfast is served buffet-​style and there’s a big selection of hot and cold food items along with juices, coffee, and tea. I’m always happy when I can find a bowl of fresh fruit to go with some eggs in the morning. In the evening’s this same space is repurposed for the manager’s after work party. They crack open a keg, open several bottles of wine, and set out some heavy hors d’oeuvres. Everything is free for hotel guests.
This Residence Inn hotel is very popular for FSU families and alumni who are coming to Tally for weekend football games, and also a great spot for those coming in on business trips who’d like to have a bit of space in their hotel rooms.

The staff was excellent, friendly and accommodating, housekeeping was also very good.
The rooms are spacious (1 bedroom suite) and the layout was great, very comfortable.
My only complaint would be that the keg ran out on Tuesday and wasn’t available on Wednesday, I didn’t check on Thursday.
The location is good, walking distance to FSU.

Decent hotel to stay in if you need to stay near campus. The staff is friendly and the rooms are big and clean. I would stay here again. They also have breakfast in the morning.

Let me start with the pros– This residence inn is conveniently located near the fsu campus and pretty much everything else in Tallahassee. All of the staff were kind, friendly and helpful. The breakfast buffet had a sufficient amount of both hot and cold options and I was pleased with everything I ate. The managers special was a nice treat. On the night I was there they had beer, wine, nachos, salad and dessert. The hotel uses Paul Mitchell products so that was cool too!
The only problem I had with the hotel was the noise level from outside. I heard every car (playing music), truck (loud exhaust) and train (tooting it’s horn) come by. I think I woke up every 15 – 30 minutes during the night. I thought my window had to be open. But it wasn’t. It made my two night stay restless. As I mentioned this was my only gripe and maybe it was where my room was located but this is definitely an area of improvement.

Great hotel! Great location and great staff.
Look out for the fat, old, loud, pushy Tallahassee Police Officers that come for a free buffet breakfast. Typical TPD.
A tip for the hotel, tell the rude cops to find another free breakfast.

Parking was easy and plentiful. Check in staff was very pleasant and the room is really nice. Only desire was that they had flat screens in their rooms, but other than that my stay and experience was excellent. I will stay here again when I am visiting Tallahassee.

It’s such a pleasure to stay somewhere clean, modern and new. From the outside the bldg is strange looking and glancing at some of the skanky, closed businesses on the street I was kind of nervous. Once inside I realized it was new and very swanky in it’s modern décor. The hotel has a pool and hot tub and has an indoor pool table. The breakfast was fine. The beds were comfy. One bit of advice is turn on your icemaker when you walk into your room. There are no ice machines but you can order a bag of ice to be delivered to you if you are like my dh and can’t wait lol.

The two stars are for the condition of the studio room, clean ktichen and bed and bathroom.
Service: I was not able to make it into Tallahassee in time for my reservation at the Residence Inn for March 5, and I failed to called in time to avoid a one night cancellation charge I did have the courtesy to call in to advise of my no show and to assure my second night reservation for March 6 was still intact. I was advised at that time that there will be no issues.
However, upon arrival at the hotel, the lady at the front desk informed me, curtly, that she would have to make a new reservation for me as I was a no show the evening before, and asked me for the rate that I booked under. At no time did she ask me if I had my rewards # (I am platinum with Marriott, though after this last incident with Marriott, I might not be staying in Marriott hotels, except to use up my points). When the system pulled up that I am a platinum member, she, again quite curtly, told me to pick out any two snack items – except for wines from the Market. There was no welcome whatsoever.
My profile preferences were not even considered even after my reward # was applied to the reservation. (I had the assumption that my original reservation was brought forward and all preferences were noted). My profile stated I like a room on a high floor, additional foam pillows and away from the elevator. I was given a room on the 2^nd floor, next to the elevator, and naturally no additionally pillows as it looked like I made the reservation at the front desk instead of the room I had paid for the night before.
I am diamond status with Hilton, and I was never ever charged for a no show when I made it for the 2^nd night at the same hotel as a courtesy and recognition that I do stay at Hilton hotels. I never did have issues with being treated as a welcome guest at Hilton either. Marriott, especially Marriott and Residence Inn by Marriott has consistently surprised me with the level of service afforded to platinum status.
Overall — Stay at a Marriott if you must, don’t expect to be treated like a guest at any of their hotels, the manners are rude, until you complain to the GM and then they will start treating you nicer. I hate having to ASK for service.