Patients First Medical Center

Best experience I’ve had at an urgent care center. The staff was very warm and friendly and thorough as was Dr Peters. They saw me quickly, and were transparent about the time it would take to take care of me. You can tell they TRULY put their patients first.
10/​10, would not go anywhere else in Tallahassee.

We have come here multiple times, and the staff are consistently lovely. We’ve had great care from the staff. Yes, you have to wait 30 mins for insurance verification b/​c they have to check to make sure your policy is valid (standard practice). I saw a complaint that they wouldn’t write a Rx for Xanax … That’s standard, it’s the nature of the drug. The negative complaints don’t seem to be based on anything other than unreasonable expectations. If you think you have the flu & want a sterile mask, go to Walgreens next door …

I went to this «practice» when i was living in Tallahassee. I cannot imagine why they call this place patients first. It is more like patients dead last. First of all they demand payment up front and they always managed to ask it in a very nasty way. I’ve never been to a doctor where they demand payment up front. It is usually when you are leaving that you pay. Secondly if the doctor you typically see is off that day or on leave they cannot simply schedule you with another one of the 6 or 7 other doctors in the practice. They tell you you have to wait until your doctor is back from leave. This happened to me in the month of December. I saw a nurse practitioner and he was useless. He kept telling me he couldnt prescribe this or that medication for sleep or anxiety. I also went in to get some blood work done once and they called me a little later that day and said they forgot to charge my card for the work and that if i did not come back to pay my blood would be discarded by the end of the day. Really??? This is a doctors office??? Also, the good olé’ doc here that i used to see would give me about two refills on my meds and then say just call when you need a refill. Yeah right. I used to call countless times a day requesting a refill before they actually called it in. I went to two patients first practices and they were both terrible. My second terrible experience with a Patients First (last) was just a couple of days before i left Tallahassee to move back to Atlanta. I was second guessing my decision to leave my job and Tallahassee and i started to have a terrible panic attack. I’ve always had issues with anxiety so i went to the Lake Ella location at about 9pm at night. I filled out the paperwork and i was called back to what i thought was going to see the doctor but no. It was some surly billing clerk that blurted out i owe $ 52.00 to the North Monroe location. I was so desperate to see a doctor that i paid it. I saw the doctor and told her what i was going through and asked for a script for Xanax. She was a medical doctor but said she could not write a script for that and that i had to go to the ER. I was completely floored that a medical doctor could not write a simple script for Xanax. Please do yourself a favor and shop around for a better practice than Patients FIrst. It does seem convenient at first to just pull up and see a doctor at some lousy drive up clinic like this chain but you will save yourself alot of hassle by going to a real practice.

Horrible experience. They charged me $ 50.00 for the visit, then charged my insurance $ 278.00 then sent me another bill for $ 100.00…I was only suppose to pay $ 30 for the co pay and that was all. Doctor sucked, meds he prescribed were the wrong antibiotic for what I had. very incompetent!

I ran here one day after work, because I felt like my throat was closing up. I walked in and the waiting room was dirty. The floors hadnt been swept in what looked like a week and there was an odd odor that didnt smell like sanitization.
I went to the counter and the woman sat on the phone for about 5 minutes before she actually aknowledged me. She asked for my license and insurance card and gave me papers to fill out. After I finished the paperwork I took it back to the counter and she said they would be right with me.
30 minutes later, they finally called my name, then informed me they didnt take my insurance. I am pretty sure that should have been the first thing she noticed when I handed her the card.
After a frustrating conversation with the woman I stormed out, untreated, and still very sick. Thanks for nothing.

I do not do doctor’s offices. I generally feel like going to the doctor is like going to a legalized drug dealer.
I came here nearly against my will, but I was so sick that I knew I needed help. Turned out I had bronchitis. My first impression was that the staff was extremely friendly and were genuinely concerned. This feeling was further reinforced as I watched new patients coming in as I sat in the waiting room.
The examination process was very relaxed and the doctor asked me what I thought was wrong with me, not automatically telling me what was wrong. I’ve always felt this was the best practice, as it shows a doctor who is really ready to listen to the patient — the one who knows exactly how he/​she is feeling.
The doctor then recommended a couple of solutions and showed me where to get the cheapest — yet very effective (only $ 4!!!), medication to get rid of the bronchitis.
After weeks of suffering — I was feeling back to normal in a couple of days, and I didn’t have to pay exorbitant prices. It allowed me to get myself back to health and ready to go back to work.
Thanks Doc!