Los Robles Animal Hospital

Since moving to Tallahassee with my dog, I have been using Los Robles Animal Hospital as my secondary vet since his regular vet is in Jacksonville, Florida. I was pleased with the service for the past year, and was impressed with the friendliness of the staff. I did find it suspicious some of the charges i was issued for simple things like ear cleanings for $ 70, which my primary vet had never done, however, I overlooked these small differences between what I was used to because I trusted the knowledge and experience. However, after moving this past fall semester with my Chocolate Lab, 1 year old, I realized his eating habits we’re not typical and he was eating slower, smaller amounts, and was not his usual fast eater, he was finishing his meals slowly but surely, this had been occurring for a few days he was home with my parents and for the first week I had brought them up to Tallahassee. I called Los Robles hoping to make an immediate appointment, Richelle who I talked to was very friendly and helpful after I stated for about two weeks or less he had not been eating (poor wording, because he was finishing meals just not in typical behavior) she suggested I just drop my dog off when I could; after getting off the phone I realized that dropping him off was not something I was interested in, because he would be traumatized and I didn’t want tests run without my knowledge. I called back and spoke to the most rude and un-​proffesional staff member I have ever encountered. I calmly and politely stated that I would not feel comfortable dropping him off and leaving him so they did not need to accommodate for him that day, and I would find another vet because they had no available appointments. She accusingly spoke to me as thought I had no concern for my dogs well being. I was appalled to say the least that a professional woman could speak to a customer this way. As I became defensive about the issue she was increasingly more rude to me as though I had a lack of concern for my dogs well-​being and «how dare I» not drop him off to see their vet. I have never been spoken too in such a manner, and it really shook me up to put it at the simplest form. This woman was rude through our entire back and forth conversation even as I explained the circumstances and my bad wording of the problem, stated I was only calling to be polite because I would be taking him to another vet in which i could be with him the entire time, not being a neglectful, abusive, selfish dog owner as she accused me to be. I am still in shock that this employee felt it necessary and acceptable to speak to a customer in such a manner, knowing I am a young student who may be seen as someone not to take seriously is no excuse, being a young woman who is also interning with corporations who highlight customer service and a polite friendly attitude, I can say that this is one of the worst situations I’ve ever encountered as a not only a customer, but as someone who is aspiring to be apart of an industry dealing with customers. Needless to say, my dog and I will never under any circumstance be customers of Los Robles Animal Hospital and I will make sure to tell all fellow dog owners in this area of my experience and how belittled I felt. In the same day I took my dog to Tallahassee Regional Animal Hospital to which I was relieved and impressed by the amazing staff, genuine concern for my dog and myself, as well the service from the vets, techs, front staff. everyone. I will almost be grateful for my horrible experience with Los Robles because I found a better vet for my dog and I.

This Vet gets 2 paws up! Dr. Donofro was the bomb she treated my dog like she was her own. My dog gets a little anxious around people but she took control of the situation. The way she handled my dog made her so relaxed. She spent a lot of time with me answering all of my dumb questions with a smile and never making me feel rushed. The best part about it was I didn’t feel ripped off when I left, OH Yeah! Ok lets be truthful we won’t be going to Finnegans Wake for the next few weeks but it’s all for the good. Because everything they prescribed her was totally necessary. And they didn’t run a bunch of unnecessary labs. I really hate that. All in all I give this Vet an A+. They hooked Muffin (my dog) up!

My poor pup has had health issues since she was a pup so I have been to a multitude of vets and I can say that Los Robles is by far the best veterinary clinic I have ever been to — and I have certainly had great vets in the past. They are bend over backward accommodating — they gave me a same day appt. with little notice, worked with my crazy work schedule, left medications for me after hours and even drove my dog to the surgeon when I was not able to. The office is clean, calm and has convenient parking and the staff is simply incredible! Everyone from the front desk staff to Dr. Melanie, the techs– heck even the gardener. Dr. Melanie and her staff are SO incredibly knowledgable and compassionate. They didn’t just address Abby’s health concern, they looked at the whole picture without suggesting unnecessary tests or treatments. They took time, didn’t make me feel rushed and were reasonably priced. I look forward to seeing them again and cannot recommend them more highly.

The best! Our German Shepherd is typically a total wreck at the vet. Just pathetic. (she had some bad experiences at the vet due to a condition she had before we got her) She was up for a few things and we had just moved here a month or so before, so I was a bit nervous about finding a good vet. I let the folks at Los Robles know how crazy my dog is and asked what would be the least busy time to make an appointment. The sweet lady on the phone suggested instead that we don’t take her into the building at all! I’ve never had any vet make such a suggestion. So that’s what we did, and it was just glorious! They have a lovely patio surrounded by a garden area where each person came out to do paperwork, do our dog’s appointment, everything. The vet even took her white coat off before coming outside, just in case that was a trigger. They were just so incredibly kind and understanding! Our dog for once was calm and even happy! Every single person was polite, pleasant, and helpful. They recommended a product, but weren’t pushy about it and even gave us a free sample. They even suggested that if I’d like they’d be more than happy to set up quick appointments a few times for our dog to just walk through the whole building while everyone simply gives her treats, so that maybe she could be conditioned to like going to the vet a bit more. I can’t recommend them highly enough. I’m so thankful that we’ve found our vet. I’m new to the area so I don’t know what the average prices tend to run, but I know that the other vet I called to check prices on had a similar/​higher quote for the same things. Oh — and for those with dogs with cat issues (like mine, ahem) they have a few cats that live in the office, which she said they easily and happily put into kennels before such dogs arrive, for which I’m thankful!

Since I wrote my review, we’ve had to use Los Robles to treat and euthanize two of our beloved pets.
What I wrote in my original review stands, and if anything, I’m more sold on them. They were absolutely thorough in their treatment of our sick cats, and when the time came, they were frank with us in their assessments. Dr. Julie even met us after hours on a weekend, clearly dressed for a night out, to ease our poor cat out of her misery. We were sobbing messes as we said goodbye, and Dr. Julie and the tech weren’t exactly dry-​eyed either.
When we showed up a few weeks later with a dog we had rescued from the animal shelter, they were genuinely happy for us.
I don’t know about you, but it means a lot to me that the doctors and staff do more than just work there. They believe in what they do, and care about the people and animals that come through their door.
PS: Though Dr. Julie is no longer there, we have no reason to believe the character of the place has changed in the least.

This is the best vet that I have ever been to! My cat has had an unknown disorder for the past 4 – 5 years and although he’s been to many vets, no one has been able to successfully treat him (or even give me a confirmed diagnosis). I made an appointment at Los Robles, but honestly had little hope that it would be any different, but it was! The vet knew right away what was wrong with him and gave me a course of treatment that has made an astonishing difference in my cat’s quality of life. He will probably always have reoccurences, but it is manageable and he is a happier cat. I HIGHLY recommend this vet!

There is nothing, NOTHING cuter than a crippled fawn in a makeshift wheelchair cart. I died a little inside when I met the hospital’s rehabilitating Bambi — who was chomped on by a dog when she was a newborn — and taking her in seems to really represent what Los Robles Animal Hospital is all about. I’ve never taken my little bitch to a vet where the employees were obviously animal lovers enjoying their job before this place. They were very gentle with her, sweet and friendly, and genuinely seemed to care about her health. Probably a little far out there for some pet owners (doggy acupuncture anyone?) but perfect for those who want a personal touch and extra lovins in their petcare. $$, but I was so impressed I’ll definitely use them as my vet from now on.