GradImages

JMU: BSN graduation 2015:
2 pictures of me on stage. One horrible «overview» picture. And about 10 random pictures for their «gallery» section. I did not think to review the photographer and was just told that there would be a professional with the opportunity to order after graduation (Otherwise I would have had my fiancé or another take decent pictures. The only reason I am ordering one is because my grandmother wants a picture of me receiving my nursing pin. I guess I will see how much can be fixed from the download.
As much money as the company probably pays its lack luster customer support (all contact methods, including those that respond on Unilocal...), they could update their equipment to balance out the poor photography.
One reviewer stated that her legs/​feet were cropped out of a larger photo. I was not even offered a picture with my feet in it.. ..

I am very unhappy with how my photos turned out and sad about my experience with GradImanges. I am a recent graduate from the University of Southern Indiana in Evansville, IN, and the university chose to hire GradImages as the event photographers.
Recently, I blindly purchased my Graduation pictures (the thumbnails were so small and covered in watermarks that I could not tell the actual quality of the photos) via their $ 74.95 premium download package. 5 of the 6 photos of me were dark, particularly the photograph of me shaking hands and receiving my diploma which was so dark that I look like a floating head. On top of that, all photos of me other than this one were so out of focus or blurred that I’m not even going to bother getting prints of them.
I don’t want to downplay how upset I am about paying $ 75 for essentially useless pictures, but even that does not compare to how truly saddened I am to realize that I do not have a classic, quality image to celebrate such a monumental moment in my life.
I do not believe this is a reflection of GradImages as a whole, and as a photographer myself I do understand the stress of a situation like that, but still as a customer and as a graduate I am very upset over the purchase and sad about the results.

Let’s see… are you interested in over-​priced photos taken by at times sub-​par photographers? Not that you have much of a choice in the manner, given their contractual relationship with schools. One of the photographers seemed to have a knack for taking photos at just the right awkward facial expression.
If this wasn’t bad enough, they originally mixed up my photos with another account, leaving me the option to purchase timeless photos of a stranger of the opposite gender. Their customer service support was top-​notch with my questions – that is, until I actually made a purchase, at which point all of my attempts at contact went unanswered.
Ironically, these reviews are as useful to the reader as reviews of a totalitarian government, since most of their clients will have no say in which studio handles their graduation.

The company is a complete sham. Firstly, they said they said that they will deliver my product in 8 – 10 business days but they took over a month and that too after I repeatedly called them. When I called them to expedite my order they said keep waiting, even though it was way beyond the scheduled delivery. Secondly, when I got my order there was no stand for a plaque that I am supposed to put on my desk. How am I supposed to put the plaque on my desk then?
The fact that they are part of such a key event of a students life should make them more responsible. I think they have entered into long term contracts with the major universities and are now ripping off their customers who they don’t care about. Expensive and completely not worth it!

This company is nothing short of fantastic. I ordered the touch-​up package with my pictures, and they came out great. The photos came out clear and the touch-​up job was more than satisfactory. My only complaint is the background which they provide, something a little simpler with less going on would have been more appropriate.
I also dealt with customer service and I cannot complement their representative Zachary enough. He was highly professional and displayed exceptional customer service skills. I would not hesitate to give them my business in the future knowing they provide such outstanding customer service.
Zach, your help and dedication is much appreciated!

Their service was excellent!
I bought a picture, but it seem to have gotten the coloring wrong and I contact them. They replied fairly quickly and shipping me a new picture with the corrected colors. Their Photoshop could be a little bit better. But I am loving their customer service!

I agree with most of the other reviewers. The pictures are sub-​par. They have a lot of people snapping photos, but it is not done as good as it could be.

After being contacted by the customer service manager, I got a new set of photos re-​delivered to me for free, I’m satisfied with the result and I appreciate the quick respond.

I really wish I would have read the reviews on this company before making my purchase, lesson learned! They are extremely pricey to start ($ 20 for a 5×7). We were so far away on graduation day that there was no way I could get a close up like they did so I folded and bought one. It took about 10 days for me to receive it and when I did It was literally in an envelope that said do not bend with nothing inside but the image, no protection sleve, no cardboard, no nothing! So of course what happened, the whole left side of the envelope including the image was bent and the image was poor quality. I couldn’t believe that this image came from what should be a professional photo company!
I sent an email inquiry to them and 5 days later decided to call them direct. I spoke to a woman on the phone and explained to her what had happened and all she said was that she would order another photo and put a piece of cardboard in the envelope. I can’t believe that any school would use this company, they are extremely unprofessional and their reviews are atrocious!

While I have no problem with the quality of the photos (from the proofs I’ve seen), I am sick of being bombarded with spam while they try to get me to purchase a product.
Multiple, ongoing emails urging me to make a purchase – 6 of them, in the last three weeks. The most recent said the deadline is tomorrow. It seems odd to me that a company that has been so insistent would have a cut-​off for ordering. Further research shows that their «most frequently asked question [is] concerning deadline dates». Here’s what they sent me (in another/​7^th email) in response to my communication that I sent to their website expressing my frustration with their hard sell methods:
Q. Can I still order after the deadline date?
A. Yes! The deadline date is just to ensure you the fastest shipping time. After this date, it may take you some additional time to receive your order. We hold the photos for ordering for two years from the date of the event. After two years have passed, the photos will be removed from our system permanently.
Two years. TWO YEARS before it’s an issue. Then STOP HARASSING ME!
In addition to the 7 emails they sent me, they also just TEXTED me to urge me to purchase.
This company is a glorified spammer. No thank you.

Wow so many negative reviews had me pretty freaked out. Yes the photos are pricey, but most grad photo places are pretty pricey so this wasn’t too surprising for me. I got the premium digital download and I was able to download my photos just fine, and they looked great! So glad they were there to capture when I got my Ph.D. :D

Please do not order from these guys. I ordered photos of my daughters graduation and rhwy sent the pictures in a plain envelope, with words «Do Not Bend» but with no protection of the photos at all. Not even a piece of cardboard in the envelope. So of course what happened… the photos showed up in my mailbox BENT.
So don’t buy from these guys because it is totally not worth it!!!

This company is a ripoff!
My university used them to take grad photo and they sucked! I ordered 3 photos and all of them are horribly printed and taken. They also cropped my pictures and I thought they got my order wrong. Do not give them money unless you wanna be a victim of this bs capitalism shit!

Ordered the Graduation CD for $ 89.95 that included highlights. What I received was not what I expected. The highlights consisted of 17 photos including 9 photos of the speakers (one is a double), 3 photos of professors in random settings, 3 photos of random female graduates, 1 photo of the professor that led the entrance procession, and finally only 1 photo of most of the graduatng class. My son was not in that photo. Bottom line is «buyer beware».

So the one photo we ordered came out fabulously so that is the reason for the extra star. However, we were scammed. They took a photo of everyone at Rutgers holding a plain white, diploma looking paper in front of a back drop. We ordered this photo because we assumed they were going to photo shop a diploma into it. NOPE! We received a 25 dollar photo of me holding up a blank white piece of paper! It looks ridiculous!

So, my husband recently graduated with his masters (Same school as me) and has been persistently spammed by GradImages. Out of curiosity, I opened one of their junk mails to see the proofs they took of him.
Their photos were HORRIBLE. It’s like some photographer had NO IDEA how to use a flash. All of the images had way too much flash and look like they were taken with a 3.5mm disposable camera.
Basically, his mom took better pictures on her iphone.
Also, I said in my previous review that I told my school NOT to use GradImages. I’m disappointed that they continue to use these crooks. I will never get over that crappy, cheap plastic frame for such a hefty price and their awful photos.

I am very unhappy with my photos. From the look of my pictures it’s hard to believe they were taken by a professional photographer. The picture I took with my phone looks better than the one they took. The photographer was nice, but I wish I could say the same about they’re customer service. I ordered the download I really wish I hadn’t because it was a waste of money, I will never do anything with those pictures. I asked them to fix my pictures but they have declined to help me. I can’t believe they’re still in business.
My profile picture was taken with my phone with their background

I can’t even place the order for the anticipated poor quality pictures.
The website blocked the area to choose/​tick the choices. I called customer «service» and I was told to move the pictures out of the way. Really, you think? The Exact question I asked. How do I move the pictures to access the rest of the ordering process. They would be happy to help me… if I just tell them my credit card number.
And really…29.95 per picture for a touch up? And I am unable to see the changes before I order? Even Walgreen’s photo provides that service. It is called being an informed consumer.
Grad Images can you see me now? Customer walking…
I have left a message with the Dean at the University of Illinois. If they want money from the Alumni «prove» they changed vendors. I am on a mission.
Grad Images took my moment in time and I cannot recapture it.

This company is terrible! I do not understand why any university will hire them to take photos.
The photo qaulity is terrible, poor customer service, and you are better off taking your photos at home.
I can take better photos with my camera at home.
You can balantly see my shirt through the grap gown. I originally rasied my chin to not look hunched over but the photographer told me to lower the chin making me look hunched over.
Bottom line, RUNNN! Anyone else can do a better job.
Update–
Was contacted by customer service rep and was given another event day to re take photos. Quality was better but can’t say it was a drastic improvement in photo quality. All the minor kinks were taken care of such as no undershirt showing and I did not look like the hunch back of notre dome.
Customer service rep manager was very professional and made the situation better.

This company has messed up absolutely everything they could mess up: they sent us the wrong photos 6 months ago and despite frequent following-​up, they have yet to correct this blatant error.
The one correct photo they have sent is a quarter of the size they promised us.
Horrible customer service. I really hope UC Berkeley realizes it and contracts a new service provider for their events ASAP.
Best part is the 100+$ we paid for this set of photos. Just give me what we bought please. Right now.