Kool Smiles

Very long wait, over crowded waiting area, unfriendly staff. My daughter was scheduled for a procedure so I took her out of school early after waiting over 45 mins they call us over and asked did you know the dentist isn’t in today you’re supposed to see. what? Like why couldn’t you tell us before waiting. Very unprofessional (maybe other Kool smiles locations are better) but definitely pass on this one.

THIS PLACE SUCKS!!! SERIOUSLY they need to be more organized and stop being so irresponsible. I hate this place they always make me lose my time I’m authorized to bring my siblings in for appointments my mom did it this past MAY and this people could not find me in their updated system when the previous day whoever talked to my mother said she saw me in the system. You talk to someone there and when you go in NO ONE knows who you talked to. This place seriously needs some new management or something it FUCKING SUCKS
I wish this didn’t even make me give them a star

NEVER GO THERE! I relocated to the area and made an appt at kool smiles takoma park for my LO. the receptionists were helpful, but the «triage nurse» was rude as heck, telling me my child looked like she never left the house and played with dolls all day. also told me i looked like it was my only child, because she wanted to sit on my lap. then comes the hygienist, who was patient, but my little girl was still terrified. In hobbles dr. mehta who gave me 2 secs to calm my screaming kid down before she is ready to give up. i question what my options were, seeing as how she has a small cavity and wont let them complete the appt. she says, i dont know what to tell you, i have had 1,2,and 3 yo who completed their appt, your daughter is an exception. i said thanks and i was done. she had no recommendations and and left, but not before telling her staff to walk me out. i told the front desk with a shaky voice how i felt about their providers and walked out. I will never ever ever suggest this place. I feel bad for dr. mehta’s partners, as they as guilty by association. NO STARS FOR THEM I only gave 1 because i needed to post this.

I’ve never in a dentist office for so long. I went there twice and both times I have to wait 1.5 hrs. This is not to see the doctor just for the hygienist. They overbooked, you have to wait at least an hour. Ten people arrived at the same time when I came. There are not enough rooms for patients to be seen. Their waiting room looks like an airport waiting area bc it’s big and with lots of chairs. The place isn’t clean and the staff is not friendly. I could go on and on about their horrible service, but it will be too long. Today I learned they billed my insurance for a service they didn’t provide. I will never ever go back or recommend this place.

The WORST SERVICE EVER! I really hope this dentist office gets closed down. All those receptionists just sit on their ass and just say well it the policy and we can’t do anything, just reschedule. Well your stupid policies is getting money lost and customers. I took my younger brother in three times the first time, he couldn’t get attend because I wasn’t on the guardian papers. Made a another appointment had to wait two weeks for a fill-​in took us an hour to get him attended and 10 minutes to get his fill in. Waste of time. Then took him in the last time for a 3:30 appointment, knew were a few minutes behind, called and the girl said it was okay just to arrive before 3:45 walked in the door at 3:47 and couldn’t get attend because I was two minutes late really? You make no senses. DON’T WASTE YOUR TIME IN THIS STUPID PLACE THE WORST I MEAN WORST, NASTIEST SERVICE!!!

This Place is awful The front desk staff is rude and nasty. I do not reccomend this place to anyone. Specaily that takoma park location. I will never come back to this place. Everyone at the front was to busy on there cell phones and talking about there weekend plan.

If I could give them zero stars I would. I took my brother there and we waited over an hour. I’m his legal guardian, but forgot to take the paperwork because I left work early to make the appointment. Well after waiting and getting in the back, the manager tells me they can’t see my brother. Mind you this same lady read his paperwork and escorted us to the back room.
I asked if I could leave and bring the papers back and be seen right away instead of waiting, she said no. She stated that the doctor did not approve, when I saw and heard him tell the tech that it isn’t a problem.
Wtf? Like really? Your registration clerks should be aware of the policy and mention things to patients once they finish registering.
The incompetence of the staff, management, and the pace of the office is definitely not worth the hassle. Save your time, and go elsewhere, hopefully they will go out of business or restructure and retrain their staff, because it is just ridiculous.

This place has no organization @ all my appointment was @ 9:30 its 10:07 still haven’t been seen maybe it because I’m not Hispanic

I went to the office in District Heights, MD, not impressed. The dental staff told me that I had more issues then I really did (12 cavities, most of them in between my teeth — they said it would take 4 visits to each portion of my mouth they could not all be done the same day), they were not as friendly to adult patients as they could be — especially after me telling them I was really nervous. I was confused because I go regularly to have my teeth cleaned and maintained. I found a GREAT new dentist that reviewed the issues Kool Smiles said I had — NOT EVEN that bad. Just 2 small cavities that were filled in less then 30 minutes. They were more concerned about me paying the money my insurance didn’t cover to have the anesthesia. JUST HORRIBLE! I will NOT be going back. If you get a diagnosis from them — GET A SECOND OPINION! Save yourself some money cause that seems to be their bottom line.

THIS IS THE MOST UNPROFESSIONAL ESTABLISHMENT THAT I HAVE EVER SEEN… PLEASE DONT WASTE YOUR TIME!!!
My grandson’s appointment was canceled twice at the last minute! He has missed 2 days of school due to these pending appointments, not to mention that his mom has also missed work.
They are very deligent in calling you a thousand times to confirm the appoinments on the day before only to call you an hour before the appointment to cancel WTF!!! How do you do business like this??? Needless to say that we will seek a more professional dental provider…