Dr Steven Lee Schneid

The doctor was fine, but the back office is stubborn and spiteful. I’ll never return.
I went to see Dr. Schneid for a routine eye exam. The service I received was fine, but because the office did not submit the claim to my insurance correctly, it was not covered.
My insurance provider told me that the service *would be covered* if the office resubmitted the claim. When I emailed Dr. Schneid’s office requesting that they resubmit the claim, I received no response. When I called three weeks later to follow up, they told me there was nothing they could do because they had already sent the bill to a collections agency.
This was easily avoidable.

Dr. Schneid is a smart, thoughtful doctor who really cares about his patients. As my eyes are going, he’s been very honest about my needs, passing up several opportunities to «upsell» me on treatments and eyeglasses.

I am really disappointed that someone with such great reviews wasn’t great for me. I decided to see Dr. Steven Lee Schneid because it was in my neighborhood. But I won’t be going back, I’d rather go out of my way but at least get better overall service.
I made an appointment in advance to see the Dr. and when I arrived, had to wait at least 45 minutes to be seen, then the exam itself took less than 15 minutes. I felt like he rushed through the exam, and was distracted walking in and out of the exam room and taking a call while working with me. I then had to wait another hour just to get a trial pair of contacts. The Dr. didn’t even look at the trails on my eyes because he was still with another patient. And had more coming in, I was the one who decided to leave because I needed to be at work. My total time there just for contacts, was 2 hours. Mind you, I brought in the boxes to my contacts that I have been wearing for years and love. I asked for the same, just needed an updated prescription, which shouldn’t have been this long.
The Dr. suggested I try new contacts, so I did. Immediately within an hour or two of wearing them, my eyes were red, irritated and the contact lens kept sliding around. I could tell they didn’t fit properly. I walked in the next day to find out that the Dr. was not in, and had to make an appointment for a couple days later. At my appointment, I explained that the contacts did not fit me. He immediately became condescending and told me that nothing was wrong. He claimed that the prescription was spot on. And tried to blame me for the whole thing, like I had the ability to pick the trials for myself. He made me look like an idiot in front of the entire store. Low and behold, after getting him to finally read me back my prescription and measurements, he admitted that the BC and DIA were not the same as my original ones, and that they didn’t make them in my measurements. SO WHY DID HE GIVE THEM TO ME? On top of that, he acted like nothing was wrong and it was all in my head. He also continued to tell me my prescription may had changed and blah blah blah.
So I went ahead and ordered with the optical employee and paid for a one year supply. Upon picking up, I was only given a 6 month supply. She immediately apologized and had to reorder the other 6 months. However, she labeled my contacts wrong. She labeled the wrong prescription LEFT and RIGHT. Fortunately, I had my old boxes and was able to see which was which. Something I shouldn’t have to do.
The prices are kinda high compared to other opticals.
Their eyeglasses selection is awful. They are all cheap and really outdated. No brand names, so if you like high end design, style or good brand names — this isn’t the place to get your glasses.
Super disappointed with the Dr’s service and attitude towards me. Disappointed with the amount of times I have needed to call in, come in, and wait just to get everything sorted out. I’ve been to so many other places that have me in and out, but spend more time with me during my exam. Whereas Dr. Schnied barely spent much time in my exam.
Definitely not wasting anymore time with this establishment again.

Dr. Schneid is great. He’s my follow up doctor for Lasik surgery. I do have a couple of quibbles:
1. Most of the time when I visit the office he’s running late. I’ve waited anywhere from 15 to 30 minutes for my scheduled appointment. It would be helpful if the office called and said he was running late.
2. They is no way to email the office or receive emailed medical records. I asked to have my prescription sent to me and one of the office staff sent it from her personal gmail account. The other option is to get it via fax, but I haven’t used a fax machine since 2002.
3. The selection of frames is very limited and expensive. A friend ordered glasses from Takoma Vision and it took forever to get the glasses and then there were problems with them.
I’d say go to Dr. Schneid for visits — he’s very thorough and knowledgeable — but get your glasses somewhere else.

Excellent experience today with Dr. Schneid. It was my first visit and I was a walk-​in appt. The office assistant, Paula, was very kind and welcoming. She let me know I could be seen within the hour so I waited. She talked me through what to expect, insurance benefits, etc. Very thorough — with a most pleasant demeanor. She even spent extra time with me as I picked out frames and I was pretty indecisive! She did it all with a smile and helpful fashion advice :).
When it was turn to go in, Dr. Schneid came out, shook my hand, and welcomed me to the office. We got started with a little bit of my history and then the eye exam. He talked me through each step which I greatly appreciated since I had not needed an exam in the last few years since Lasik procedure. Dr. Schneid gave great advice for my problem with night driving and made recommendations for ways in which I could help my vision. In the end, I received a pretty light prescription for night driving.
What was also impressive was Dr. Schneid jumping in to answer the phone and schedule an appt. for someone. The office asst. was helping me get paperwork squared away and he insisted that she not stop what she was doing to answer the call. I knew then I was in a good place.
Overall, very happy to have stumbled upon Dr Schneid’s office. With the many doctors I’ve seen and worked with over the years, it is quite refreshing to meet one who’s appreciative of his patients, LISTENS, and takes time to understand what’s important to you as the patient. The easiest and most pleasant doctor’s appointment I’ve had in quite some time.

Dr. Schnied is da best!!! I have been going to him for a couple of years… This year I needed an emergency appt and he called me to schedule the appt himself!!! He is knowledgeable, friendly, and efficient.

Great location for foot traffic; parking lot nearby. Small space, but Dr. Schneid is knowledgeable, friendly, and will take the time to listen and educate you– hence a sometimes long wait. Exams for contact lenses and eyeglasses; he carries both. Products are pricy, but of high quality. Assistants are experienced and pleasant.