Glencoe Plumbing & Hydronics

We called Glencoe Plumbing two days before New Years Eve after our dishwasher was leaking water all over our kitchen floor. Joe answered our call the same afternoon and came over first thing the next morning. He worked on the problem until it was fixed, and explained our choices and the price at each juncture. It was a pleasure working with him.

We arrived at our Tahoe City vacation home on a Friday morning but didn’t realize until late Friday afternoon that we had no hot water. A plumber I had used in the past was not available so I tried Glencoe Plumbing & Hydronics for the first time. Joe McDonald, the business owner, answered the phone promptly and patiently and clearly explained possible scenarios. He said he could come by right after his first scheduled stop Saturday morning. I was prepared for the cost of a replacement since the unit was older than the ten years we have had the property.
Joe called the next morning about 9:00AM from his first job site and said he was on his way and would be there in 5 minutes. He showed up, quickly diagnosed a leak that had caused the insulation to get damp and interrupt the power. There was no attempt to oversell me on a replacement at that point — in fact he seemed genuinely glad to be able to report my good luck and quickly took care of the problem. He was friendly and helpful in showing me exactly what happened and was exactly right in telling me how long it would take for the water to heat up and confirm the repair, He assured me that if this did not work he would return that morning to replace the element, which was the only other possible scenario if the water didn’t heat up. It worked fine.
Based on this first experience, i believe Joe is an honest guy, a good plumber, and provided quick timely and friendly service. I will use him again and recommend you give him a call if you need plumbing services in the Tahoe area.