Acceptance Financial Services

Unprofessional & Only Marginally Competent
I went to this company for a residential refinance loan because supposedly they were going to make the process easier. Nothing could be further from the truth. They use a ‘Senior Underwriter” named Shobna Maharaj. She was pleasant enough on the phone and appears to work out of her home. After completing the arduous task of completing the many necessary forms I could no longer reach her by email, phone or mail. I started to wonder if the information that I sent to her was safe.
I investigated further and found that they really work exclusively with Wells Fargo and on two occasions Wells Fargo told me that Acceptance Financial would provide me no benefit whatsoever. They stated that if my credit score was 720 and if I could read and write that I was paying for something I could do myself. I forwarded Wells Fargo a copy of everything I had previously sent to Shobna Maharaj and received a loan acceptance a quarter of a percentage point lower within twenty days.
This company works almost exclusively with Wells Fargo Bank a company that requires good income and a top notch credit score. If you fit this category you might as well work directly with Wells Fargo. If you do not meet these standards you need a broker that works with all types of lenders. In short, what is the purpose of working with a company that does not return calls and is merely a word processing outfit?