U.S. HealthWorks Medical Group

Made an appointment for 5 pm wasn’t seen until 6:15. Had to fill out paperwork twice as the front desk lost mine. Highly disappointed.

Just like all the other reviews, wait times are ridiculous…
Being in the medical field, and have been doing this for a while, I don’t understand how this place is still having issues. Seems like this has been a problem for a long time, and all that comes out is an apology from staff after reviews are written.
I waited 45 min past my apt time (showed up 15min early like a normal person) and finally ushered into a room, where bp was taken. Now I’m waiting and it has been 1.5 hours since my apt and still waiting… Ridiculous
If you have to come here, plan on waiting a long time, and plan on no parking (literally 5 spots in front of building and around building is taken up by staff…
Maybe something will be done, yet I highly doubt it

I had a 12:00 appointment at US Healthworks 2624 S 38^th St. Tacoma WA. This was a 50 mile round trip including a bridge toll of $ 5.00.
When I arrived at 11:20 the parking lot was full so I had to park on the street half a block away. I arrived at 11:35 for my 12:00 appointment, there is no receptionist, you just sign in. I asked a person at a computer monitor if they were on schedule, got an answer that she did not know as she was not back there. After about a fifteen minutes I was addressed as hey you,(wonder why you sign in if they do not use the info), I went up and asked if they were on schedule, I was informed that they were three patients in front of me and the wait would be about an hour. I found that interesting because when I signed in on the list for those that had an appointment there was only one other name above mine. I did not look at the sign in list for those without an appointment. I left as I did not want to wait another hour in an office that appeared to be in order, a random order!!!
I went home and looked up the office on the internet and reviewed the comments on Unilocal!!!
After reading the 18 negative Unilocal comments on this place, my opinion is that it is overall a pretty low end run operation doing potential employees drug and other analysis for Employers. These potential employees have no choice but to wait, not me!

Had to give them any star as it wouldnt post w/​o one, so disregard the star.; been coming here due to injury since June, its now few days away from November, have they improved. NO. Still disorganized, doesnt matter if you have an appointment your still gonna wait from 30 min. (which is acceptable) to/​and up to 5+ hours… they either need to get an office manager in this place to get things organized or better help. Better yet all of the above.

Rude and unprofessional. Extremely disorganized. The taller woman with the long curly dark hair got a nasty attitude when I asked why I had to fill out paperwork even though I’d been there 2 weeks prior. Even if you have an appointment, be prepared to wait an hour. Some of the employees have no business working with patients. The McDonald’s of healthcare clinics.

Appointment at 2. Told me to be here at 130, so I did. It’s now 3, and nothing. If you can go somewhere else, do it.

Not very efficient. Came here first visit for a simple test needed by my new employer, second step TB. Front staff seem to not have anything together. I was waiting for 45 minutes. Until I asked how long will this take, or I can go somewhere else, they brought me back for a 2 minutes inter dermal injection. Oh yea, one front office staff asked if I had an appointment after I made that comment. Regardless, if I there for walk in general care. This could of been addressed differently.
Then I am here for a read, 20 – 30 minutes. Being a registered nurse whom works in the emergency department, I don’t know who runs the place, ie the charge nurse, they must be very inexperienced in triage and any aspect of how to run a department. I am assuming it’s the blind leading the blind, this is usually due to high turn over. Or the not caring approach, where the employee believes the customer is a burden

I had to do a pre employment drug screen and physical here, appointment time set for 9:00 when I got there at 8:45 I told the nurse at the front seat I had to pee ASAP, 45 min later I am still waiting and have asked a few time but they won’t let me use the restroom until I am «check in» what’s the point of appointment times if you aren’t going to be on schedule. The girls working here don’t seam to understand the need to use the restroom.

Poor customer service, long waits, poorly trained staff. Do not go here! I needed a print out of services I received to send to my insurance the staff didnt know how to do this. When I came in or service it was over an hour and a half wait each time. I came in twice because they prescribed me the wrong type of antibiotics.

Do you like having an appointment, and still waiting over an hour and counting? Then come to this place, it’s just the experience for you
Edit: two and a half hours and counting

I had to go here for a mandatory urinalysis for a tentative job offer. When I got there, the medical assistant at the front desk said it would be an hour wait for drug testing. I waited for an hour and 15 minutes. I found one of the medical assistants at the front desk to be a little dry in her demeanor yet still attempt to be friendly. The MA who did my testing was a little rude. He greeted me and told me his name, but he rushed me and spoke to me in a very matter of fact, monotone way. At the end he told me to collect my things but didn’t tell me we were finished. I stood there and waited and then he looked over his shoulder and said «Have a nice day». In a very dry and unpleasant manner. I understand that they were busy, but I don’t appreciate this type of snarky attitude. Very disappointed with my experience here.

Horrible experience. Went for «urgent» care… Stayed waiting around in the tiny, crowded, disgusting dirty lobby for THREE HOURS to be taken to a room where I waited yet another half hour (at least) for the doctor to come look at an infected cut just to tell me to soak it and take some antibiotics. Then was told to sit in the lobby (once again) to wait for her to write up my prescriptions and give them to the girls at the front desk to give me… Which I waited another 20 plus minutes to get. (She writes slow I guess.) Staff was rude, not helpful, ignores the waiting guests, and seems annoyed to have to help people or answer questions. Which is their job. But that’s none of my business.

Currently reviewing from inside this place. Got Injured at work a few weeks ago and needed to get a follow up quick to get cleared for work. Called and set up an appointment for 3 pm. When I came in, the medical assistant at the front was rude. I’ve been sitting in a room for a hour waiting to be seen by a doctor, after being told twice I was next. I’ve been here for 2 hours total past my appointment time.
I would definitely not come here. Youre probably better off forging your work release forms at home then dealing with this shit.

I have had 4 or 5 appointments, for a back injury. all of them have been well over an hour. I like the doctors however, my time is more important than this.

This facility is slow for drug testing. I’m waiting to have mine done and it has bee over 50 mins of waiting my turn. Frustrating because I came ready to pee and having to wait so long for a pee test is crazy! To be honest the place isn’t busy and there are 2 people who have been waiting longer! I’d go elsewhere if I had a better choice.

Good competent service. I came in at the last minute and they took the time to give me a thorough xray exam and make sure I was okay. Very nice people.

I went in this morning and everyone was very nice and helpful, and I didn’t wait very long at all. The Dr. was prompt and polite, as was the rest of the staff. I would recommend this place to others :)

I had to do my drug test for employment here. Nothing special, just went in, filled out some paper work, did my business and left. They were all really nice though, I’d go back if I needed medical attention.

I don’t normally quote the movie Forest Gump but this place is like a box of chocolates… you never know what you’re going to get.
I came in for a injury at work and after 30 minutes getting things sorted out at the desk and paperwork I was told I would be seen as soon as a room opened up. That was at 1:00pm so I waited… and waited… and waited… and yep waited some more. At 3:45pm I was finally called back. This upset me since several people also with no appointment who came in after me were taken before me. The medical asst seemed nice and the first Dr seemed attentive and thorough about what I should do (the second Dr visit… not so much). I left the room at 5:15pm so all in all I was there for 4 hours and change for a 5 minute visit in the room. When I called a couple times afterward for info each time I was put on hold on average of 7 — 10 minutes. When you have a prepaid phone this is not what you want. The front staff just seems to only want the day to go fast and have a nonchalant irritable attitude, the back staff seems to enjoy their jobs a bit more and seem to be the ones who smile more and no attitude given. To make things worse people who come as well for appts bring bad kids, talk on cell phones LOUD, so that just adds to the misery since no one at the desk seems to care to tell them to take it outside.
Overall, this was a hard review because the two of the staff were friendly but overall it just reaks of mediocrity.

The doctors that provide care here are very kind and attentive. However, the medical assistants that work the front desk are completely inept. They do not pay attention to detail, which makes customer service in a medical facility very frightening. I had a medical assistant get mad at me when I was unable to provide the last name of the person that left a message for me and happened to share the same first name as her. When I asked to speak to the office manager I was told he would contact me… he never called. Avoid coming to this place if you have any serious medical needs that require serious or long term attention.