Toys R Us

We decided to use our rewards. That we received from our xmass shopping. The lady behind the counter should’ve metioned before the transaction was done. that my son could’ve gotten a candy. With the remainder of our rewards. Instead she waited till after to say anything. & than said it’s to late now. We won’t be coming back to this store again!

This place definitely had the newest games and the toys that are in. It’s a place I would highly suggest for puzzles because of their assortment of different pictures. I enjoy that there are often deals and items on clearance for a fair amount, and the staff that I spoke to are write knowledgeable about what they have and where else to go to when we could not find an older hand that we were searching for. I like that this store has many hands on, good old school outdoor toys like beach toys, swim toys, beginning sport gear, and a bunch of different Legos. This review would be a five star if the checkout/​front of the site was organized a bit better. There’s so much empty space from the checkout to the exit that it feels so strange and the front can be wide spread with random things everywhere.

There are a ton of places to buy toys, so not really sure why I would come here again. Selection is decent (although they didn’t have what I was specifically looking for), but the prices are not spectacular.
And the wait for a cashier was pretty long — you’d think they could at least predict somewhat when their busy times are going to be.

It’s more like 0 stars! The customer service sucks employees are rude as well as the managers. The last two times I tried to use their price match guarantee I get such a hassle as if they don’t want my business. I was only trying to price match Walmart ad! I was even told that I would have to call walmart myself to make sure the item I was trying to price match was in stock! The employees and managers don’t seem to know their policies very well. I just open a credit line with them and now I’m rethinking that!

Seems like one of the bigger toys r us stores.
Although I’ve only been to this location a handful of times the lines have always been long. .or maybe slow cashiers.
I gave it 3 stars because of one friendly cashier and an awesome guy named Romeo who helped me out to my car when I had a large box. .buttttt…
I bought expired baby formula that said day and returned it two days later. Seemed a little bit of a hassle as I wanted to just exchange the item (for same product that WASN’T expired). And Cashier wanted to put the money back on my visa. I insisted I just wanted the same item. Instead she gave me a gift card.. so I had to go back DOWN the Isle, sift through the 10 or so expired products on the shelf and go back in line to re purchase the item with my gift card.
I told the cashier that there was more expired back there and the other worker standing next to her said she was getting to it. Sooo… That’s good to know, but it was 5 days expired so wish she GOT to it sooner and I kinda wish they showed a little sympathy for my baby drinking expired formula.

Holy jipes wth happened to my beloved toy r us?!
I’ve never been so depressed in a toy store.
Idk if it’s the lighting or the staff who looks absolutely miserable to be there.
We came in looking for a MMPR gift and sadly it was out of stock.
I couldn’t find an associate to ask for assistance so we just kind of walked around looking for an alternative gift.
The store was messy and kind of dark.
I miss the bright fun store of my childhood :(

At check out signed me up with a predatory scam offer called GreatFun without my knowledge and it’s been taking 16.99 out of my debit card twice a month on two different GreatFun accounts. Really?! Never shopping here again.
If you still need to shop here, tell them at the register to NOT sign you up for these scams.

After the disaster in the Puyallup store — this place was a joy. They had plenty of friendly help on the floor willing to not only point to the product but take you over and explain.
They are also low and product so I probably will have to follow our daughters advise and buy online — but I hate too.

I’ve been shopping at this TRU since our family moved to Washington state in 1988 and I feel like it’s been caught in a time warp. No remodel — layout hasn’t changed in years, bathroom is nasty, and no stock on the cool stuff. Not knocking the employees since the majority of them are somwhat helpful… plus you have to remember most of them are people that are working part time making minimum wage so I have low expectations. But you can never seem to find anything good here. Stock is always terrible. There is also a pack of toy collectors that hit this location on truck shipment days which is wednesday or saturday. If you hope to find any of the newest, coolest toys, you will literally need to fight them off at opening with mace and a machete. If anybody from TRU corporate happens to read this review, please have this location do what some other stores in the area are doing — stocking the shelves randomly during the day. I really hate having to come there at opening to battle it out with the geek squad (who normally haven’t taken a shower in a few days). Toy scalpers, Action Figure Nerds, Transformer Geeks all need to die.

Hahah, I came here with a few friends to buy a Apples to Apples game.
While I wandered off elsewhere, into the puzzle section, I found a set of puzzles that i wanted! But I knew I didn’t have time to work on them.
So I took a pass.
I ended up going to the Toys R Us in Puyallup a few days later to go get them.
(Assuming all Toys R Us would have the specific ones I wanted).
Unfortunately, they didn’t.
I had to drive myself down back to Tacoma and get not just one… but all three (750 pieces each).
There were three designs from the same maker. I liked one especially but I though how cool would it be… if I ended up finishing all three of them! (maybe by the time I turn 100).
Anyways, I got all three of them.
And I am still on the first one (:

Don’t make the mistake I almost did and nearly drive by because it looks closed…
Once you’ve figured out the building isn’t derelict, there are plenty of toys. I couldn’t figure out the logic to the layout. I didn’t know what I wanted so I was fine with meandering until I found something suitable for my nephew.
This really isn’t a clean store or a fancy store. It gets points for having a ton of selection.

I came to Tacoma 10 years ago in the Army and have made my home here. I don’t understand the bad reviews I visit Toys R Us all the time since I have 5 kids and they over 10 years have never been rude atall, quite the oppisite. Returns are easy and hasslefree and they have even gave me discounts when the package was messed up without me even asking. Great selection great staff perfect toy store.

This Toys R Us is really hit or miss. I’ve had some really great service here when looking for a specific item — mostly in the electronics section. Also, when making a return the customer service desk was pretty helpful. During the holidays when I was shopping here they were sold out of some popular items, but I really don’t think I can fault them for that. The store can be a bit of a mess at times and is a bit on the old side, but it’s just about everything you’d expect from a Toys R Us.

This is the most disgusting Toys R Us I have ever been in. It is FILTHY! The bathroom was so gross, we couldn’t even get 2 steps in before leaving. The customer service employee was beyond rude with a return (the item wasn’t open and I had the receipt — it was only a couple of weeks old) insisting that I could only get store credit and then preceded to put it back on my credit card — all the while snarling at me…
I will NEVER come back to this Toys R Us!