Toyota of Tacoma Sales

Really friendly, great helpful sales people, management is awesome. And they have free popcorn!

I will never buy a vehicle here nor will I tell people about it. Went here after seeing their ad online on their personal website for a vehicle we were looking at getting. We saw they had the best deal around so drove 1 hour out of our way to go there. We get there and they tell us its 9000 more than the ad!!! Thats not nickel and dime-​ing, thats just blind robbery! We explained we saw it online on their site, our sales guy had to go talk to someone about it once he saw online it in fact said that price we saw. Mind you this is all before the test drive. They have some other random guy come over and tell us about how its a 3^rd party who does their ad’s so nothing they can do…
Their game is clear, they publish way lower prices on their site and then when you go in they tell you its not their fault in hopes you will be at the end of your search and just give in. No thanks!

Went to a few dealerships and had a great experience here. I got the car I wanted in the color I wanted and they gave me more for my trade-​in then KBB said it was worth in private party without having to jack up the price of the new car (as most dealers do). Melissa was very helpful without being pushy. I would definitely recommend buying a car here.

I looked for cars for over a month. Searching online for best deals, cars, and where to go. I had one car in mind, but after dealing with the dealership (somewhere in Lynwood), I decided to go somewhere else. Around 8pm I made an appointment at Toyota of Tacoma to test drive the car. In less than 20mins David Butler called me to confirm the appointment. He was great, polite and made me feel at ease about coming there the next day.
I came in with my fiancé. David Butler was there to greet us, but had some errands to run, so he introduce us to David Cowen.
David Cowen was excellent. Buying a car is one of the most annoying things, but he was really great and made the process fun.
If I ever have to buy a car again, I will for sure come back here.
Thank you!

These guys overbook appointments. My car was 40 minutes late after a 1:20 wait for minor 35,000 mile service. Come to find out that I had waited an extra half hour for the car wash, but they never told me that was the cause of the holdup — otherwise I would’ve skipped it. No offer to compensate me for my time. Desk guy was apologetic.

Booked a service appointment. Staff on the phone were professional, which was nice, but when I later took the time to log onto the chat service via their site to provide my VIN number (the phone advisor had requested of me but I was outside on my lunch hour), it *still* somehow did not make it from the chat person to the appointment.
I really like the chat window option on the site, because the moment I lift my phone, all my work lines will ring, per Murphy’s Law.
Later…
The service rep was courteous and patient on site — however, she had to collect the VIN again — why did I make the effort to provide this info if it doesn’t make it to my appointment docket?
Further, I had asked about auto body repair options with the phone advisor, who enthusiastically indicated that yes, someone could take a look at it.
Well, on a Saturday, there is no estimator on site. Didn’t learn that until my arrival there. I’m not easily able to take time from work to get car repair and maintenance done, so I was really counting on getting a good estimate of the work I was seeking.
Of the staff who were on site–
The actual work was fine, oil change, cabin filter replacement, minor checks. That was agreeable and I recommend wholeheartedly (*and* they didn’t treat me like I was a clueless woman, props).
Definitely lost many stars due to poor management of my expectations.
I ended up pursuing body repair work through Seattle Automotive near the Toyota of Seattle dealership (wholeheartedly recommend that auto body place), but again, oil change was a fine experience.

Just before Christmas, I decided it was past time I bought a new car. I’d contacted several dealers, taken a test drive or two, and felt like I wasn’t getting a good deal. (Got Costco pricing, checked TrueCar, and did my research and knew I could do better.) Frustrated by the run around I was getting, I literally just called Toyota of Tacoma. Andrew was my salesman and I highly recommend him — no «slick» feel about him. I told him over the phone what I wanted and what I’d pay and he made it happen. Then I asked him to throw in all weather mats. Done. I was the proud owner of a new 2015 Rav4 AWD XLE.
The deal was great! I saved $ 1800 over other dealer’s best offers (without the included floor mats). I drove down from Seattle and it was finished. Fast. Painless.
Bonus: My mister no longer has to fold himself in half to get into a Mini Cooper convertible.
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Car buying process was smooth. Definitely not stressful, like I thought it would be. Our salesman was David nice guy. He was looking to help with what ever he could. In order to make the process smoother. The staff was friendly and easy to talk to.

Well, I bought my third car there. Problem… followup. I called three different people to get info as I was told to call back. If you sell something to someone, you should return calls. Go elsewhere My family will next time. I bought three cars from them and still get treated like crap. Never again. My sales person was David Butler, the sales manager was Jason, and don’t ever get service there. See my reviews and others. It’s a disaster waiting to happen. My husband was pissed after I told him I called for followup after we paid for Simoniz and it rained and it looks like every other car.
Not a single return call. Wow! That’s ok, I should’ve gone to Puyallup and stayed there. Their deal was only $ 300 difference. Nothing extravagant.

I brought my car in, because I heard a metal clanking noise. Luckily, nothing was wrong and the mechanic did an awesome job trying to find out what was wrong. The service was great, and I got to use the $ 10 off coupon. The employees at this dealership was nice and doing the best they can in asking my questions and making sure that my car was good to go.

Andrew made purchasing our Toyota Highlander smooth as could be. Thank you!

Wow this place is actually pretty amazing. I hate car shopping, it’s the worst thing in the world. I will however be sure to buy our next work truck and other vehicles here. Low pressure sales really nice service team.
They helped me determine what I actually needed in a car (lower miles, comfort and good mpg) and helped find the perfect fit for me.
Thank you Drew, Pete & John Kim!

My wife and I bought a van from the dealership, the staff seemed nice. Drew was our sales guy. The van started having mechanical troubles before we even made our first payment so we brought it back in to get repaired which they were gracious and took care of the issues. Overall outcome was great! The car buying industry is a wierd one but these guys definitely work with integrity and honesty! Check them out before you buy your next car.

Very happy with the staff. Friendly and we never feel pressure to buy. We are a long time customer. We just purchased our second car there. Fast and easy with a great price. Cars, cookies and deals!

I emailed the prior salesman about the car we bought and he did not return my email. I would have just liked a simple response. Therefore, I am changing my review because that was very disappointing. Won’t purchase another car here.

For us this was one easy buying experience. We knew the car we wanted and how much we wanted to pay. Jerry Bouldwin was a pleasure to work with and we left with a much nicer Rav4 then we went to buy, at the price we wanted to pay. It also only took 2 hours. Thanks guys for a great buying experience.

David Butler was a very professional car salesman, i highly recommend him when looking for a new vehicle! Excellent experience :-)

My daughter was injured on May 29, 2014 by a car that hit her while she walked home from school — because of this accident we found out she will not walk again. After she went to Seattle Childrens hospital, we found out we needed a new car that she could easily transfer from her wheelchair. She wasnt able to do it with our SUV, but she could in a Prius, which regularly has great wheelchair transfer ratings.
A simple phone call with David Butler at Toyota of Tacoma and he had me right down there at the dealership that same afternoon. I can easily say David made this one of the best car purchasing experiences ever. The entire team showed compassion, caring, and efficiency while helping me get my paperwork finished and showing me all the features of the cars we looked at.
I have always had an aversion to car dealerships. David Butler and his fellow team members have cured me of it. They showed that they care about people and they care about their customers.

I purchased a car from my fellow friend here. His name is Joe. Hes been one of my friends dor over 9 years. He helped me get into a 2012 Nissan Versa. He did everything he could to make me a happy camper. Im very happy with my purchase!
They worked with my credit situation, budget, and down payment.
I couldn’t be any more happier.
I have had a a lot of bad experiences buying cars thru dealerships but this was the easiest transaction ever!

I couldn’t be more happy with my experience at this Toyota dealership. The staff was friendly and helpful. They really worked with my budget and my needs and got me into the perfect car with a payment that worked for me.
Bobby was a pleasure to deal with; helpful, knowledgable and not high pressure or
pushy in any way. I referred a friend the same day I bought my car and when my wife is ready to replace her Camry I know where I’ll go.
Thanks again! I love my car and the pain free experience of getting it. Very much appreciated.