The Home Depot

After writing this review, I returned to the store and have to say it was back to the normal friendly and helpful service I have come to expect from Home Depot. Also, they were very quick to respond to my email– thank you.

Went in to buy one item that the website said this location had 5 of. Went to where it was supposed to be and of course, the shelf was empty. Can’t tell you how many times this happens at this store. Your best bet is to just stop at the service desk which should be called «lack of service desk» if you want to give them your money. Every time I have gone in, the shelf has been empty and I walk the store looking for someone who works there only to have them walk me back to the empty shelf to verify that I’m not an idiot. Tonight, I chose to go back to the service desk. One person in front of me and one person at the desk. While helping the person in front of me the phone rang. The employee answered it and asked them to hold. She finished helping the first customer and promptly told me I would have to wait as she went back to the phone. I walked out of Home Depot for the last time tonight. The lack of service at this place has burned me for the last time. You are better off going to a smaller local shop and paying more. At least that way you actually get something more than a waste of time.

We came in from SE Wa. for some repair work on our rental home in Yelm. From the first friendly greeting when we walked in the door to the $ 60! one of the associates saved us on air conditioning ducts, we left as EXTREMELY happy DIY’ers.
We loved they had a parking spot for Veterans and hire many as employees, which probably accounts for the great customer service.
Not less than 4 associates asked us if we found everything we needed or offered to help out. Travis and Mike were really helpful (the $ 60! savers) and MacGyvered out a problem with our portable air conditioner. We were staying in Lacey and needed a forgotten item on our way back to Yelm and went to the Lowe’s there. WOW. Talk about night and day. We probably wouldn’t have thought much about it (most big DIY stores have lame customer service) but the lack of help was glaring after our treatment from Home Depot.
Home Depot is 5 miles farther than Lowe’s, but I’ll drive the extra miles for awesome customer service. Kudo’s to the manager of this store for hiring exceptional people. Wish we could uproot this one and bring it home.

Sent my husband there today to purchase exterior window shades after verifying online that they were available in store for same day purchase (even told me how many were in-​stock). After not being able to locate the size we needed, he asked a store associate. They looked it up and told us that they did not carry that size in their store. We used our phone to look it up and got the store sku# online and approached another store associate. This time they told us that they had them on a pallet in back but they had not been checked in yet. They said we would have to come back on Monday if we wanted that size. It was a great inconvenience and made us feel like the first associate lied so they would not be asked to restock them. The second associate said that the people who do the stocking would not be in until Monday.

My husband and I have been using Home Depot ever since they built this location. We used to be diehard Lowe’s customers but this Home Depot is so much closer than any Lowe’s in the area. We visit this Home Depot 1 – 2 times a month.
We have never had a bad experience. Excellent customer service every time. Good prices and good selection.

It’s a shocker that this tool rental business is successful, based on my recent experience.
My main concerns were:
I asked to rent a mini tiller — (I was using it in the vegetable garden from last year so mostly softer soil and some rocks), there were 3 that were physically on the floor up front. 2 of the 3 were broken. I did the paperwork and as I was walking out I asked about the damage protection (I remember having this in the past). The employee said «you have it included with the rental» which was interesting because it said on my receipt upon returning it that it was optional and I accepted it. For me, no mention of it upfront counts as unethical and dishonest.
Secondly, when I arrived home and used it for about 30 minutes I realized the «kill switch» was disconnected. It was clearly something that had happened in the past because it was sloppily held together (previously) with an exposed butt-​connector.
Thirdly, upon my return a couple hours later the same person helped me return the tiller. He didn’t ask how it worked or thank me for a prompt return instead he says «you shouldn’t have any dirt on the tines. It needs to come back to us exactly how it went out.» I was a bit surprised because it wasn’t wrapped in roots or clogged with rocks… just a bit of garden soil (not mud). I apologized and said I didn’t know to which he responded «This is a $ 50 cleaning charge… but I can probably not charge you this time because my boss isn’t here right now.»
Lastly, I pointed out that the kill switch wire (which had visibly been repaired in the past), was not connected. His reply «I hope you had the warranty.»
After 10 minutes or so, I was done and on my way.
A lack of professionalism, dishonest sales tactics and overall poor customer service is what I got and based on my experience at this Home Depot in general, it is the norm.

You scan? Seriously? Come on! You scan attendant was nice but open some registers. If I wasn’t using a gift card I would have walked out.

Oh man. I feel weird. I had an awesome experience here. The guy who helped me find my plumbing parts (some 4″ T (ees) and a couple other fittings) was really nice and knew exactly what I needed in about two seconds and the cashier, Anny, was a total sweetheart. I don’t think I was even in the store more than twenty minutes while deciding what I wanted. And everything looked clean and neat and well stocked, so I mean, it’s not like it was some dump? It’s a bit hard to get into though but the way the lot’s set up isn’t their fault.

Worst customer service I’ve ever encountered from a tool rental company. Gave me a tool that broke right away on job site and wouldn’t issue refund because of there «policy».

Okay I understand that they built this storestore in crackhead alley but what is with the employees? If you use self checkout they watch you and hover like you’re trying to steal something. I had six plants and two other items. The lady was circling us like a retarded shark. We check out and the door buzzer goes off so my husband and I waited. One clerk says, «Should I let them go?» The lady shrieks,“No! I don’t know what they have!” Now maybe I’m just being sensitive but I’m pretty sure she just insinuated that we stole something. The fact that she stood next to us when we rang out bears repeating. I don’t particularly think I look like a theif nor does my husband. This store is weird and they need to figure out what customer service is. I guess McLendon’s will have to take my money from now on. They at least have socially normal employees.

Almost can get lost here lol, and that wouldn’t be a good thing as hard to find help other then the person standing at the door.
The prices here are ok, but hard to find things here.
The Cashiers are very friendly also.

Hello… I S T H E R E A N Y O N E H E R E !

When a corporate store the size of Home Depot has employees like this its really sad. It just goes to show how cheap they are. The head honchos at Home Depot corporate must hire people with out high school degrees. Even then the kids still in High School working at Mcdonalds have a better sense of Customer service. Every time i have been here it is the worst experience I have ever experienced in any type of store.
First off purchased over 5k worth of cabinets. Soon as they had my money no one wanted to help me. All i needed to know is if the cabinets on the cart set aside were mine. Instead of someone saying can I help u sir or u looking for something they let me stand there for 40minutes looking at them. I understand they were with someone but a simple question would have made it work. Didnt need help just yes those are urs. Then when i went to take the order not one employee help me get three carts of cabinets to the loading door. So I had to pull all three buy myself.
Now this was only half my order. The other half i had to come back and get once it arrived. When i get the call that they are in I was told they were in teh will call cage.
Only no cabinets in will call. So they go in the back and bring out the same cabinets i had already picked up. As i look at them and say i already have those I need the cabinets that hang. They looked up my paper work to not be able to find it because the stupid lady never marked down that i had picked up my first order. If i would not have been honest i could of had a double order for free. Well as they went into the back the two people who were helping me must have had bad necks cause they didnt look and said we cant find it or figure it out so ur going to have to go talk to a manager. Then the next day I came back and the other order was sitting next to the one they had ordered twice, why they didnt notice im guessing cause they are lazy POS’s. Manager walks out with them and says sorry they must have not seen them. What she meant is they didnt try to even look. I could go on even more but im tired of writting and will just end it with GO TO LOWES OR McLENDONS cause home depot hires people they can take advantage of and not pay more then $ 8 a hr. and have no drive to become anything more then a person who does just enough and barely what they are suppose to do. I will say that the manager did try and make it rite by delivering the cabinets to my house her self in her own car cause she felt so bad her employees were lazy bumbs. Do not come here unless u absolutly have to cause u will probably regret it

This home depot location feels smaller than most and due to that methinks this is the reason for the smaller selection. The staffers here are friendly and somewhat knowledgeable at least in guiding you the right way.

I needed a freezer, quickly, last fall. But I was told they are only a showroom and it would have to be ordered, paid, and delivered in 7 – 10 days. Went to Lowe’s for the same item, they loaded it into my van, and I went home to stock it with a hind quarter of a beef which was already frozen. Guess I should review Lowe’s too.

I don’t think I’ve ever been to any Home Depot that I have not gotten great service from. From entering and asking the location of what I need to helpful associates that help decide what is the best product or method to get some projects done.
This spot is my go to location when I have things I’m gonna do at the house.