Stag11

Firstly I traded them My working car plus everything I had saved, Because I needed a bigger car with another kid on the way.
Cars are process through this place in hours, Never looked at never checked.
They sold Me not one but two bad apples.
I went in there because their ad on craigslist stated that You could get a reliable car with just one thousand cash, Boy was that a lie.
They talked Me into a car that was 4k and it broke on the way home.
Took it back the next day only to get a 5k car that They promised up and down was reliable which is what I need since I am 7 months pregnant and have very little money same thing on the way home lights came on now it rumbles shakes and rattles and overheats and I am stuck paying car payments on it, I don’t even know if it’s going to make it to My due date.
avoid this place like it’s the plague because that is exactly what it is.
*Just an update the car is fully dead now and They are still having Me make payments the key no longer works when I called and asked for the backup or a copy that They previously said They had They told me I’d have to pay 200 dollars to have it looked at and possibly replace the entire wheel unit. Scam artists and swinddlers. I am sure there is a special place for these kinds of people in hell.*

My daughter bought a car from Tacoma’s auto outlet. At first I was thrilled with the service and deal. If you aren’t going to read about my awful experience, you should know at least this. According to Chris, the Sales Manager, they do not have any documentation of performing safety checks before selling cars. My mechanic found rat feces in the engine and said that he would be surprised if the car was even looked at. Not even 48 hours later she was driving her newly purchased car over Snoqualmie pass when the car over heated. She was stuck 100 between home and her college dorm either way. I called Greg at Tacoma’s auto outlet immediately to let them know the situation and told him I would call him back in the morning to let him know what the problem was. It ended up being a blown head gasket; they sold my daughter a car with a blown head gasket. Now I know many of you might be saying you bought the car ‘as is’ and you are correct, however, she did not explicitly negotiate and agree to the fact that the car does not have an implied warranty and she did not knowingly waive her right to an implied warranty of merchantability. Therefore she has the right to a car that is fit for ordinary driving purposes, and without major defects, which this car has both. I was hoping that because not even two days had passed they would at least help her out some. Yes, we are out $ 1,000’s of dollars, but that isn’t what even makes me the most upset. When I called Tacoma Auto Outlet back in the morning Greg said he would have his sale’s manager, Chris, call me back. Days passed by and he never called. I called him and explained my situation. He said let me talk to my service manager who is at an auto auction and I will call you back. A week went by and he didn’t call. I called him again and he didn’t even remember me, then when I finally jogged his memory, he said he had been too busy to call. When I pressed him about helping my daughter he said he would talk to his mechanic and call me back. Of course, I knew he wouldn’t. I again called him a week later and Greg, our salesman answered the phone. I asked for Chris, and told him who I was. He asked what it was regarding, which of course was very frustrating. His response to me was «I sold 35 cars last month». Well of course I congratulated him on all the money he made off all his sales including the car he sold to us with the blown head gasket. At this point at has been almost a month since the purchase. I couldn’t leave my daughter without a car any longer so I already have my mechanic working on it. When Chris finally takes me off hold he says he has a mechanic’s number to give me that would give me a good deal. Really? Why hadn’t he called and offered me that week ago? I had to explain to him because of his extreme lack of customer service I had to take the car somewhere else. I asked if Tacoma’s Auto Outlet could help pay for parts or part of the labor or something. Of course he refused. The dealership does not believe in customer service, even if they didn’t know the car had a blown head gasket, there lack of response, even to return my call is unacceptable. If Chris actually would have called me back with the number of a mechanic that would offer us a good deal I would have been happy. I am sure the owner, Michael R. Baldasare, who lives in Goodyear, AZ or his family who many of them are in the Tacoma area expects more from there Sale’s manager, Chris, then the awful customer service that we received. Yes, I will be contacting them about it along with the attorney general. Don’t by a car from this place; they don’t deserve your business and they are crooks!!!