Sprint Store By Wireless To Go

This store was ridiculous! Worst customer service ever!!! Felicia and Treyvon were the employees. When we walked in they were each helping a customer — after a few minutes Felicia stated «we’ll help you whenever we get a chance» we were in the store for over 30 minutes and not once did either acknowledge our presence again or excuse themselves to ask if we just a question or something that would take longer. Makes me sad that we just switched over to sprint of this is the kind of service we can expect.

Have been to this location four times now, after feeling like we were being lied to at other Sprint Store locations (e.g. Fairwood). When we mentioned this to the manager, Krystle Perkins, she says she used to work at the Fairwood Sprint Store, but was transferred to this South Tacoma Sprint Store.
The first visit the store was still under construction and being assembled by who Krystle claimed were «her bosses.» Apparently her bosses don’t care that their manager worked alone as people stood in line for 20 minutes or more. She claimed that her printer didn’t work, but that my boyfriend’s monthly bill would be less than $ 100, including free roaming while in Canada, for an additional $ 2.99 a month. In fact, the data and text is free with the $ 2.99 fee, but roaming minutes are still 20 cents a minute. Lie #1 (told to us by Krystle and later Erin, as well as two different Sprint customer service reps on the phone while IN Canada). Krystle also indicated the bill would be larger for the first few months, but to «not worry» and «come and see her personally» if we had any problems. Krystle also told us that the activation fee would be waived because my boyfriend is a credit union member and that his bill would be $ 10 OFF per month. This is another out-​and-​out lie, it’s 10 PERCENT off the DATA portion of the bill ($ 30, so $ 3 OFF). It ends up that even not using the phone in Canada the bill will be over $ 130, which is a lot more than his bill was for T-​mobile!
When we did go back to this store, just as Krystle told us to, the first time she was not there at the beginning of our time in the store but came in towards the end. She assured us things would be taken care of and reflected on the next bill. We are told the store printer is still not working when we request something IN WRITING so that we don’t have any further «miscommunications.»
Next bill comes, and it’s over $ 180…for one phone. We did take a short trip to Canada and made some calls and texts. We go into the Sprint Store on Hosmer again, no Krystle, she’s at a manager training. We call the store a few days later and she’s not working that day. We stop in the store again a few days after that and Krystle is working. Her tone has changed. She never offered us free roaming. She offered us «unlimited» roaming. Not sure why they would cap your roaming, when they’re charging you 20 cents a minute. And the $ 2.99 charge is to get the 20 cents a minute, normally it’s 59 cents a minute for roaming. WTH. This is all news to us… and we are wishing we’d recorded our conversations with all Sprint representatives, because now it’s US who misinterpreted what they said (all of which could have been easily avoided had they simply put their terms in clear writing and provided it in store).
My boyfriend contacted Sprint three times, and finally they issued him a $ 25 credit. He calls Sprint and is told not to have the expectation that it will be discounted each month. This is a complete nightmare and the only thing we’re happy is that they didn’t convince me to get a phone from them as well because we’d be facing DOUBLE the Early Termination Fees. I’m happy with Boost Mobile, I own my phone and my bill doesn’t go up!
Read the Sprint Corp’s reviews on the Better Business Bureau, they have tens of thousands of complaints lodged against them. Stay away from Sprint and especially this store unless you want to be screwed over royally in terms of signing your life away for something you can’t even read (because their printer doesn’t work, ever). If you do decide to come here, make sure you record everything that the salespeople tell you, because guarantee, they are going to lie to make the sale, and make sure you keep the phone past the 14-​day return period.