South Tacoma Mazda

They bait and switch to sell cars! My experience started with an unbelievable deal advertised by Jerry «the only Jerry with the company» for a 2015 Nissan Pathfinder SL fully loaded for 24,000. It seemed too good to be true so we called and discussed the vehicle with Jerry and he ensured us that was the deal. We made the hour drive there to purchase the car and when we arrived there was a Pathfinder SV for 29,000 that had 2 big dents in it. NOT the car advertised. The sticker on the window said SL which it was not! A huge waste of time. Luckily, I drove down the road to Northwest Motorsport and I drove off with the SUV I wanted.

David (Sales) and Stephanie (Finance Manager) are clutch. Highly impressed with their skills, the deal I got, and the service. These guys are accountable, skilled, and they are creative. They did something that no other dealership could do, and for that they absolutely earned a 5-​star rating.

Easiest car buying experience of my life! Mike was a pleasure to work with. He Gave me a good deal on my trade-​in and was able to give me a fair price on my new car, even though the car I wanted wasn’t something they had on the lot (Had to recon and trade with another lot).
Stephanie, the finance lady was also a pleasure to work with. She had all of my paperwork ready to go when I came to pick up my car once it arrived, it took 20 minutes to sign the paperwork and I was on my way. Mike and Stephanie are a fantastic team!
I told mike about how pleased I was and he told me, «Car buying should be easy and stress free» and he did everything possible to make that happen. This will absolutely be my first stop the next time I’m in the market for a new car and I would HIGHLY recommend Mike (and Stephanie) to anyone who is in the Market for a new Mazda.
Thanks Mike and Stephanie!

I bought my car here in January. I had just stopped by to test-​drive the CX-​5 since my brother had been raving about how safe and reliable it was. I was greeted by Cortland within a few minutes of my arrival. Though he seemed to be relatively new to the job, he was very friendly and helpful in explaining the different models and he came with me on my test-​drive. He was pleasant to work with (and look at) and was very willing to help me negotiate prices or find out some bit of information if he didn’t know off the top of his head. I ended up buying my car the following day. It was very easy, quick, and the entire staff was very friendly. Now, whenever I have an issue or question I just stop by and they quickly help me/​service my car while I sit in the comfortable waiting room which usually has free snacks and drinks. They will occasionally wash and detail my car for free too.

Took my vehicle here to get my oil changed and car serviced, very pleased with the pricing and customer service

Upset! My main place to service my older mazdas and at present my MPV; Usually get my oil changes here but last our service they got a signficant amount of oil on the exhaust and the shield that it smoked at the red lights/​statiinary. Also they replaced a light bulb in the rear the illuminates the rear license plate. Only to find out that they broke a clip and it left the whole thing, wire and all exposed which let water into the housing. They never told me and try to hide the problem.
Now with the sales… was intrested in the new miata and there was a particular guy. He was taller/​latino guy that seem really pushy. Seem very angry and uninviting to work with so i left the dealerahip and havent thought about the miata since. I loved this dealership especially when Rocky was there. He gave me some good deals but now .its just meh!

The only good thing about the service department was the service writer. Save your time and save your money and go to another dealership. Rip off written all over this place. Had my fiancé take the car in for an oil change they tried to get her to pay over price for a simple air filter. So I called and spoke with the service writer and he waved the excess charge. Then when she received the car back it had an ignition switch bezel laying in the cup holder. Not ok by any means. The service writer had to fix this issue also but no technician or driver admitted to this. With that being said I will never bring a vehicle to this dealership again. Horrible service. Save yourself the hassle and go somewhere else.

Horrible customer service and service from south Tacoma Mazda. I went in to look at a car with my mother, so we walked around the lot for 15 minutes and no one ever came up to us. We finally decided to go into the office and approach the salesman PAUL, bad idea. We went in and he asked us very vague questions that we had a hard time answering. After finally coming to the conclusion of what car I was looking for. He had no idea where any of them were located on the lot. My mom had to pull up the website online and show him the cars they had in stock. He makes us wait and finally finds out where it is. We get to the car and he doesn’t bring the keys. I ask him if I can start it and he says yes, then disappears for another 10 minutes. When he finally comes back he gives me the keys and tells me to step on the brake and push the start button, I do and the car doesn’t even start. He says someone must of left the car door open and it only needs a jump. We have somewhere to be so we tell him well be back so he says okay I’ll have the car ready for you and call you when its up and ready and we exchange information. I wait 2 hours and get no call, email, text or anything. I finally decide to call him and he tells me the car is all ready to go but someone else is looking at it with another salesman now. He says they’ll be done soon and he will call me 5 – 10 mins. I wait for an hour and get no call and no response and the store is closed so I can’t go in now. No follow up or anything. HORRIBLE SERVICE from south Tacoma Mazda and PAUL super unorganized, unfriendly and unreliable. I will not be going back and do not recommend anybody else to either.

First time buyer right here!!! My experience was amazing! Garry and Jeremiah were awesome! Never seen two people work so well together AND they’re brothers! Proud owner of a 2008 Nissan altima it is SUCH a beauty! I highly suggest going here to ANYONE with any circumstances! They really go out of their way to work with you, I couldn’t be happier!

Sold me a lemon, spent over a thousand dollars for new parts and what I spent on my 2006 I could of got a new car.

Wonderfully unexpected service! I went in for a scheduled service appointment (as my CX5 «told» me it was due). When I arrived the service guy checked my mileage and told me that since it was so low, I still had months left before I needed service! Saved me $ 80! Then, when I asked him to show me how to add washer fluid (I still didn’t know as I’ve only had the car about 14 months), he showed me and then filled it up for me. Then, he offered me a free car wash! Of course I said yes and he even checked my tire pressure too. All in all, an amazingly courteous, thoughtful, and helpful experience… all with no cost and zero pressure. Combined with the great sales experience I had with them last year (prIce WAY under True Car — don’t get me started on what a joke that site is) and excellent financing, the service I get at South Tacoma Mazda makes me a customer for life! I wish more businesses were run this way!

I bought my first car here, it was the worst mistake of my life.
I bought my 2009 Chevy cobalt here and when I test drove the car there was a dummy light on, the car was missing the key fob and I also noticed that the hazard light switch was missing, and so I requested to get all of the issues resolved.
I left the lot with my new car, waiting for a call within the next few weeks. I waited 2 months for a call and never got one so I called them, I was asked if I signed a «do now» contract and since it was my first time buying a car from a dealership, I had no idea what it was, so I said no. Then they went on to tell me they couldn’t do anything because I didn’t have a contract, I had to raise hell and tell them their employees told me they’d do it for them to do something and I still didn’t get everything done. I feel taken advantage of.
I would rate it zero stars but that’s not possible, don’t waste your time here

Great customer service, they are willing to negotiate with you on price and beat other dealers’ best offers. I got a better deal than TrueCar on my 2015 Mazda 3. When I got a nail in my tire, they removed it for free and washed the car. In and out in 45 minutes. Really impressed with the level of service in the service center.

We bought a CX-​5 from South Tacoma Mazda in the fall of 2014 after shopping around at a lot of different dealerships across Western Washington. South Tacoma Mazda offered us the best price, we had a smooth and friendly sales transaction when we bought the car, and their follow-​up after the sale has been great, too. We’ve been in couple of times to pick up parts and have the CX-​5 serviced, and everyone continues to be courteous and helpful.
For those who aren’t familiar with Tacoma, don’t let the location sway your decision. We came down from Seattle and it’s well worth it.
If you’re looking for a particular person to go through, we worked with Addison on the sale and he has been great.

Went to these guys to have a key made for my car. Ended up getting an oil change while the car was there. They are polite, knowledgeable and fair priced! Didn’t feel pressured to spend extra money on things that could use work. Will definitely be returning for future oil changes and possibly a car purchase in the future. Very happy !

I like money. Especially in the form of gifts. And today I got a stack of money handed to me as an early Christmas present from South Tacoma Mazda. Why? Because I refer my friends to them ALL THE TIME! Who knew that simply sharing your experience about getting a new car could be so rewarding. I truly just tell people about my experience here because it was painless, it was affordable, and it was friendly. Not pushy! Best of all, I got a fantastic car out of it.
Since buying my car in 2010 I’ve been back to get my oil changed, I’ve been back to help friends pick out cars, and today I came back to drive a friend to pick up her new Mazda. While there I was treated to a complimentary car wash and they put new batteries in my remote key. Yay! My car is already paid off so they didn’t have to do that for me. I’m not a current customer or perspective buyer (just yet) but because they are great with customer service and are loyal to their Mazda family members, they treated me. And you know how good it feels when you drive a clean car. Little Mazda Mike (my car) looks brand spanking new again! And all that in addition to pulling me aside, saying thank you for sending them customers, and handing me a wad of cash.
If you’re in the market for a car and somehow you’re still not sure, here’s why I drove 40 miles south of Seattle to get my car. I saved thousands of dollars!
When originally doing research on buying a sedan I wasn’t sure what type of car to buy. I’ve always heard that in urban areas (where the cost of living is higher) people pay more for cars. Knowing Tacoma had this multi-​mile stretch of dealerships I headed south a ways to check out a lot of cars at once. Read my previous review for the entire story but obviously, I ended up with a Mazda and have never looked back. In fact, I’ve convinced 4 friends to buy my exact car and another friend bought a different Mazda model because she needed a larger car. And I had no idea they’d reward me in any way. I just wanted people to have the same great experience I did.
In addition to looking at the 2015 Mazda3, I also scoped out the new Mazda6 and the Mazda Cx5. As always, the staff was quick to answer questions. I know that unless I buy a Tesla in a few years (SQUEE!), Mazda is the only car I’m getting in the meantime. Their resale value is great, they’re reliable and good looking, and at least at South Tacoma Mazda, the people you interact with during the process of the purchase are great.
I don’t want to be rude but truly… You’d be an idiot NOT to get your car here. My friend that came today got a few quotes on prices for the car she wanted and in addition to STM having their car priced a little cheaper than other Mazda dealerships, the taxes (because we weren’t in Seattle) cost her a whopping $ 1500 less. So drive a few extra miles and save thousands. And then tell your friends and get a referral gift. Everybody wins!
I’ll be back again soon for my 30,000 check up and to get my windows tinted. They have a great deal on that too and I’ll be taking full advantage.

Believe all the hype, this dealership is the real deal. I recently relocated from New York and needed to buy a car. Living in New York I never needed a car, so after doing lots of research I settled on the Mazda 3. You wouldn’t believe the level of incompetence I experienced in other dealerships: misinformed people (I had to tell them about their product), pushy sales people, etc.
Well not here. I visited this dealership last year, took it for a test drive and left it at that. Before making my final move, I called up Pavel from New York and was able to make all the arrangements to get the exact car I wanted. When I flew in two weeks later, everything was set. No last minute changes on the price or terms we agreed on. It was a smooth transaction and he was great at coordinating everything. You can also tell he is passionate about the product, he knows all the little tips and tricks and is more than happy to inform you. I have nothing but positive things to say about this dealership and they are an example of how to run this type of business. I can see doing business here for a long time.

Tony, Chris, and Big Mike were efficient, straight forward, respectful, and fun!
Don’t let their soon to be renovated building detour you. Great customer service, life time drive train warranty, and a great product! The Mazda 3 is head and shoulders above the competition. The staff is absolutely fantastic.

I would like to do a shout out to Scott Stanger, Service Manager who assisted me and repaired my tire. Bought my CX5 from another dealer and started experiencing TPMS issues. Turns out, I ran into a nail, second day I took car home. He sensed my anxiety and stress! What a relief. Sorry I did not buy my car from them. Will definitely do the next time around. Thank you Scott!
Mariza Craig

Seriously, these guys are a top notch car dealership. I bought my most recent car from them last year, and it was a redeeming experience (the last time I got a car from a dealership, yeaaaah… not so much. It was awful to put it lightly). I knew exactly what I wanted, and I saw they had it so I contacted them. I believe I spoke with Mike Keeler. I called them on the car and came down the very next night. They brought us in, had it all cleaned and ready, we test drove it, and boom we wanted it. He was super laid back, and great to work with in the process.
Not only did I get a great deal on the new-​to-​me (read: lovingly used) car I bought from them, but they really made it simple working with BECU (my credit union). They also bought our dinner at the burger joint down the street, since we drove from fairly far away for this sweet little ride.
I would totally recommend talking to Mike if you are in the market for a vehicle.