Rite Aid

Needed to go get various items for my Mom. Store was laid out well and easy to navigate. Staff was very nice and I was in and out in no time — would come back to this location.

I seldom frequent this Rite Aid for anything other than my prescription needs. This is my stop for all my medications, as well as for my children. The customer service is amazing. Everyone is always friendly and I always get what I need. I love the way I’m treated.

This was my first time ever in a Rite-​Aid store. In fact, I had never even heard of Rite-​Aid. I was looking for a CVS, but come to find out CVS has no stores in Washington. Then I try Walgreens and find out their pharmacy doesn’t take my insurance so they recommend I go to Rite-​Aide.
Their store was clean and I was greeted both times we walked into the store. They must have some sort of agreement with GNC because there were aisles that sold only GNC products. So I go to the pharmacy counter. I had an actual paper prescription I needed to fill as well as a transfer from a CVS located in IL. The lady tells me that the paper prescription I have is a copy and they can’t accept it. I tell her that it is the actual prescription. (Background: The doctor office doesn’t use prescription pads. Prescriptions are printed out on an 8.5×11 watermark paper and then signed. Never had a problem giving these to a pharmacy before.) So the lady shows another lady the prescription and that person also agrees it is not a valid prescription. Then a man comes over to the 2 of them and also makes the same decision. Then the 3 of them bring it to the pharmacist who says it is a valid prescription. Geesh! So back to the transfer prescription I need to fill so there is 1 pill left in the container so the lady writes down the prescription so I don’t need to leave the container with her. She says it will be about 15 minutes so we elect to come back.
We come back about 30 minutes later. I go to pick up the prescriptions and only 1 prescription is ready. They tell me they still haven’t called the CVS in IL to get the transferred prescription filled. So I sit down to wait. I decide to make some phone calls while waiting. While I am on the phone, they tell me my prescriptions are ready so I indicate with my hand I will be up there. Then another person tells me the prescriptions are ready. After I get off the phone, I go to get my prescriptions and one of them is in a plastic bin with a laminated sign on there that was ‘coagulation’. The person ringing up my order gives the stuff inside the bin to another person and says that is still needs to be coagulated. I ask him what that means and he said the powder needs to be mixed into the liquid. WTH?!? I tell him that the prescription should be in pill form so then he needs to go ask someone else. Come to find out they transferred the wrong prescription from CVS in IL and this prescription was some kind of antibiotic that my daughter needed months ago. So instead of getting my correct prescription ready, they are all concerned that some person started coagulating a medicine I never needed. Did you start coagulating it? What are we gonna do that you started coagulating it? After waiting a few more minutes, the prescriptions I need are ready.
Not a good experience at this place. Plus, this being my 1^st time EVER in a Rite-​Aide makes me not want to ever return.

This Rite Aid has a very friendly staff. There’s been a change in staff over the recent months so it has improved alot. They are coupon friendly and thats always a plus for me. If things are not in stock, they always offer a rain check! Pharmacy on the other hand is not. I went in drive thru to pick up a medication and had a question regarding a discount. She told me I had to go around, drive back in line again and will have she would have an answer for me. Poor customer service in pharmacy. I switched my family meds to Fred Meyers across the street.

I ordered a photo ornament from them online. I got in on the 21^st the day before I was going out of town for Christmas. The grooms head on the ornament was half way cut off. When I contacted the store for help the solutions I was given were just making me feel worse about the whole thing. The first suggestion I got was tell the person the gift was for that gift was in the mail. Rang too much like ‘checks in the mail’ to me. The next solution I got was give her the gift and take it away from her. I was eventually told to figure out my own solution and it wasn’t Robert’s (the managers) problem. I contacted their customer service through their website online that same evening and still haven’t heard anything back from them. I used to shop there frequently and had my prescriptions filled. I won’t be shopping there anymore and I will keep sharing my story about there lack of customer service