Public Storage

I vacated my storage unit after 2 years and Scott was extremely helpful. It took me an extra day to get the last few items out and he worked with me to make it as easy as possible. Called me several times to keep me updated and was very nice when I went in to the office to sign the final paperwork. I have had a good experience with this company and wouldn’t hesitate to use them again thanks to Scott!

I have rented from them alot off and on. I called today made reservation, there was no problem. Then I got a call from the facility and they confirmed our time to come in. Everything was ok. But when we got there the gentleman who floats from one facilty to another, he told us we had rented to many specials and said he had called his GM and that they would not rent to me with the special only at full price. I did not know it was limited nor was I forewarned, I think it was wrong that I was not told that til I showed up to scheduled appointment with a full load. When I ask the floater to tell Josh I felt that wasnt fair. And he just snickered at me and told me how many times I had used there special. This is not the first time a public storage GM has not had the courtesy to let you know ahead of time of a rule enforcement/​change. So just be forewarned you don’t have to buy there lock, a floor covering, or there insurance like you are sometimes told. This was at the bridgeport location. Not sure this got to the right ine

My storage unit was broken in on or sometime around August 9^th, 2015. I received notification that a «missing lock» was noticed during a unit check and that it was replaced by Public Storage on August 12, 2015– 3 days after unit was notably amiss.
I did not receive this email until one minute after office hours and I was forced to wait until the next day to investigate. On arrival, it was clear that my unit had been burgled and thousands of dollars worth of items are now missing.
The one staff member on site was unable to assist in reviewing footage for the police officer on site and I was asked to wait until the following day for management to assist. After five calls made to the office, I finally made contact with a representative from this location to speak to– however, she was unable to assist in any way due to necessary approval from upper management.
When I contact District Manager, Joshua Callon, about the issue and to see if any assistance could be provided I was reproached with interruptive, condescension and was told in layman’s terms that they can’t do anything about my situation, that these things happen, and that the cameras on site would not be able to capture activity that would assist police in the case. (I am confused as to why even have cameras on premises if they are of little value when it comes to actual need. Update: when going back to retrieve other small items left behind from the thieves, neither my partner or I were able to see any cameras on the outside of the premises or inside either– and noticed that the video camera surveillance has never once been on in the office during several visits)
It clearly states on the Public Storage site that customers are made to feel at ease and that they are «made reliable” — what is clearly the opposite of what I have encountered. My privacy and goods have been violated with very little sympathy from upper management at Public Storage and I am, in short, shocked at the way I have been treated as a customer.
I have purchased insurance that will cover some of the goods stolen from my unit, but I feel that my privacy, items, and peace of mind are not deemed important by Public Storage. I would request that they move my items to another facility, not within the Public Storage franchise, due to their negligence, inability to maintain a safe environment, and for their blatant lack of customer service and support.
Update: I will say that Mr. Reed (not even within the district) was of extreme help to me and finally, for once during my time since the theft, made me feel like a valuable customer and took the time to care for my needs and assist. Unfortunately, this company is not made up of Mr. Reeds and instead seems to be comprised of individuals simply trying to get their units booked.

I rented space from this company today and was helped by a very well trained, very conscious and very professional young woman named Latanisha. She was helpful, attentive and engaged in what she was doing.
The company obviously has a very well thought-​out process that made the entire check in and move in easy.
We were happy with the storage space, at a fair price but more impressed at the processes employed by Pubic Storage aimed at giving the customer a good experience. And we appreciated all of Latanisha’s very hard work.
Public Storage has won our business on a long-​term basis on this experience alone.

Latanisha nice customer service very polite helped us with our problem as far as availability very past she was great

This place used to be fantastic. I had previously rented from them for three years with no problems and fantastic customer service. So when I moved back to town, they were my first choice.
In May my unit was broken into. The officer that responded said that about 5 other units had also been broken into that month. I have spoken to two other people the last two times I was there, moving my stuff out, and they had also had things stolen from their units. Additionally, the insurance company that they have you use refused my claim because of a clause saying that you have to show forced entry and a missing lock wasn’t good enough.
I have since bought a storage shed to put in my backyard and will move everything out. At least then I can keep an eye on it.

Liz is a tomcat! Very professional and classy lady! A+ customer service! Free tv with every storage rental! YES! :)

I do not use Public Storage for storage, but when I needed a box for a computer tower and wandered in, Cassidy went above and beyond to help me choose the correct size box and modify it to fit my specific needs. She provided scissors, a box cutter, and a set of capable hands and the box itself was very affordable.