Pets & Pals

We purchased a YORKIE only to find out it is a YORKIE terrier MIX! FALSE ADVERTISING! Now we are told that the dog is a mix and was MISLABELED! I would never shop there again. Do your homework before buying. We have a sweet dog but didn’t get what we were told!

Wow it’s really sad when you run your business and treat your customers so badly that you have to change the name of your business on Unilocal!I think if anyone should be reported to Unilocal it’s Ed G., not the reviewers. Do not buy animals at pets and pals in Tacoma. Not only are they from mills, but of you have any problems or questions you will be harassed by the owner. Horrible, horrible business practices. But thanks for the pizza. By the way, when you google pets and pals now thanks for the pizza comes up and that makes you look ten times worse.

We have been coming here for years to window shop the puppies and fish. And my kids love to dance with Magoo, the resident Macaw. I recently had a wonderful experience at Pets and Pals. We bought the last Beta fish and we bought the last Beta they had. The gentleman working told us they would be getting more in, but my daughter really wanted the last fish. We took it home and it died 2 days later. We brought the fish in and they exchanged it for us.

I will NEVER shop at this pet store again! My boyfriend and I went into the store to look for a new puppy and we found one here we thought would be a great fit for our family. Since it was late in the evening we decided we would sleep on it, and come back for him the next morning. We asked if there was any way that we could put the puppy on hold until the next day and we were told emphatically that they DO NOT put holds on pets (even with a deposit). So the next day we went in, early in the afternoon, to buy the puppy and we were told that we could not purchase the puppy because he was ON HOLD for someone else! Naturally I was upset and demanded to speak to the manager who put me on the phone with the owner. Instead of apologizing for her questionable business practices the owner of the store called me a series of names, (including a nutjob!) and told me to get the F***K out of her store. I was appalled and I think that if you are shopping for a pet or for your pet you should shop elsewhere. Talk about a lack of class and customer service!

omg! this place is disgusting,.the fish tanks are dirty, the place smells like urine and their puppies and birds look lathargic and unhealhy… they also seem to continuesly run low on stock… unfortunatly it is in a convienent location for me so i occassionaly check in to see if the owners have kicked out the terrible management and cleaned up the place, but so far no go… i guess this is what happens when kids run your store… im just going to spend the extra gas to drive to petsmart… isnt there anything the health department can do???