Petco

They don’t have enough staff floating around to help customers. First time I was there, I stepped on dog waste, noticed them, nothing happened! I cleaned myself up, came back, the «business» was still there!
Second time, I brought my pup in, the Blue rep person was really nice. This is the only reason why I gave them 2 stars.
My third time was the worst since I brought home a worm bone to my pup. He was so excited to get the bone, but thank God, I saw the worm moving right before I gave it to him. The bone was still in its wrapper when I got it. I wrapped it back and brought it to Petco in Federal Way to return since I was around that area. Well, the rep said a weak sorry and told me she’ll call the Tacoma branch to check their stocks. They showed no concern for my dog, and yes, the worm was still moving inside those plastic wrap! YUCK! They refunded me, but oh boy, Petco customer service is just bad!!! Both this branch and the one in Federal Way (in the H Mart complex).
I’m gonna stick with PetSmart.

We’ve taken both our dogs here to get groomed for almost seven years now. We started going here when our friend worked at this location. Once she left, we had moved to Federal Way and tried the Petco here. BIG MISTAKE! My dog is an Aussie and we have them shave him down as low as they can go (he’s such a dude bro and HATES having long hair). He’s always looked and smelled fabulous afterwards and, even being a more anti-​social guy, the groomers always greet him warmly and only have the nicest things to say about him. The other staff always come over if they have free time and compliment the furry guy, which may inflate his ego a bit, but I appreciate it.
All around, worth the drive and effort to get there. Thanks for the great continued service!

Wow — worst customer service I’ve ever experienced. I will never go back. Store isn’t clean, it is disorganized, and staff are clearly miserable.

There are never staff around when you need them. And if you find someone they’re all standing around up front, talking.
I only come to this store if I must. I prefer shopping at PetSmart.

I found the people that worked there helpful and their clerks for fish were very nice people. Their selection as far as fish needs go is adequate for most fish owners however I purchased 3 goldfish from here and despite my best efforts they are dying of a parasite that they got from the common tank full of goldfish that are probably also infected. I don’t know what I expected out of such low cost fish but I’m really heartbroken about it since I got the fish as a type of therapy for my depression and PTSD since I can’t own a service dog. I had the fish just long enough to name them, grow attached, and show off to my friends. One has already died of its disease. I have owned other goldfish and my family had a large aquarium at one point so I am fairly knowledgeable on certain aspects of keeping and caring for fish but in my opinion the store simply doesn’t care about the comet and common goldfish in the large tanks since they are fairly cheap and easy to replace. Their betas were downright sad as well. I will probably still get other supplies from here but likely not any more fish after this despite a store clerk saying that he would check the fish and treat them after I informed him of my misfortune. Its really disappointing after spending over $ 100 on fish supplies and care items to have fish that have infected my new aquarium. Once/​if all these three die off I will have to wait a few weeks to make sure everything is cleaned and purified before I can get any new fish elsewhere. I am very sad and disappointed.

This location is great! We have been taking our dog in for training and the trainer has been phenomenal! The staff has always been friendly and helpful; I recommend this store to everybody!

The customer service at this store is incredibly lacking. I went back to the fish department and it was no-man’s land. Their tanks looked like nobody maintained them at all, tons of dead fish, and judging by the amount of algae build-​up nobody was changing filter media or the water in the tanks. Their goldfish feeder tank was atrociously cloudy, which is an obvious sign that the filter media needs to be changed as it is not functioning any longer. I am not an animal rights activist, but this really pissed me off at the total disregard to their living conditions.

The store itself is well presented and clean. That I can definitely give a nod to that. The way the assistant manager treats her workers in front of customers is astounding, and every fish I bought from this store’s tanks either was infected with ich or had internal parasites. Though tanks look spotless, upon closer inspection you see dead/​dying fish in a good many of the tanks. The assistant manager also gave me some bad info concerning catfood (good thing I did my research before making any purchases!). My family and I saw the assistant manager on nearly every visit to the store and would exchange a smile and a nod, but after the bad info, seeing how she treats the staff, and the poor quality of the fish (and the worker who was in charge of the fish knew next to nothing about their care and water quality), I take my business elsewhere…

Good store for the most part. The one short dark haired chick with the piercings could be a bit friendlier though.

LOVE this place! I take my Dobie here with me and teh people are always so helpful and friendly, and i always find what i need.

This store might be small, but packs a mighty punch. We found items here we couldn’t find at PetSmart. A wider variety of everything; toys, treats, foods, health items, you got it all. For cat owners, they also have cheap bulk cat litter. The staff really know their stuff and can find exactly what you need.
I’m excited for their move to their larger store in September 09. Hopefully their huge variety of items will be more appreciated in a larger space.

way over priced. went to get poop bags and was scared off by their high prices. I went to the dollar store instead and found a deal, 40 bags for $ 1.
this store is cluttered and messy