Narrows Heating & Air Conditioning, Inc.

Just had a Mitsubishi Ductless Heat Pump installed By Narrows and couldn’t be more pleased. From the bid/​estimate by Chris to the clean-​up by the installation team on completion, they were a class act. They also had the best price among 4 contractors that bid the job. I highly recommend them and would not hesitate to use Narrows Heating & AC again

From the start up to the installation, I would have given them a Excellent rating. The electrician, who could not read the breaker log on the electric panel, lowered the score from a 5 to a 2.1. The electrician also seriously soiled two of my walls, reset my timer without letting me know, and rather than flush mount the outlet, the atrocity he installed on the wall protrudes about 9 inches. The inspector confirmed that the electrician just didn’t want to take the time to do a quality job, not to mention he pocketed my LED flashlight. I notified the sales person and he failed to get back to me in a day. I now lower their score to about 1.6. Also, when you realize you’ve accidentally walked off with someone’s property, wouldn’t you return it in at least a week?

Great customer service and follow through. They fixed my furnace quickly and exceeded my expectations!