Mountain Mist

My family of 4 drinks a lot of water we thought using MM would be a good decision. We were at the fair and the rep of course was so nice. Everything was fine until my debit card was stolen and I had to wait for a new card to arrive to put it on file. The driver put no one was home and just left the water outside. Not true on delivery days someone is always home. So bottles piled up to 6 or 7. I updated my card with them and they still wouldn’t up date my account to deliver my water and pick up all these damn blue bottles.
Then all of a sudden someone answered my door and told them I no longer lived there. Right. So although my account was up to date they still wouldn’t deliver. It took several emails for them to understand I hadn’t moved.
Thennnn LOL I didn’t have a current phone number on file and its policy that you have one on file. I told them it’s not in my contract and show me the policy. Oh the manager is ok with it now. Lol.
I tell them I want the 6 – 7 bottles removed and my water replaced since I was completely out. I only had that many empty bottles because they skipped delivery. I come in and find 6 bottles of water lined up. They interpreted it literally instead of seeing my normal delivery amount so they could charge me extra lol.

Worst customer service ever. I have had water delivery for many years. This s the worst company I have ever used. We cancelled our service due to we weren’t using the water as quickly as it was delivered. They came and picked up 2 empty bottles, they come monthly, and told them we had 2 full bottles left. When we called to have them pick up the now empty bottles they stated that once they picked up the first 2 the service was cancelled. They sent me a bill for $ 23 and won’t pick up my bottles. Won’t pick up any more empties even though the driver goes right past my house. Wouldn’t recommend them. They are very dishonest. Never stated the policy, even when I spoke to them on the phone.

Have used MM for the last few months for a corporate account. They have no customer service. No one answers their customer service emails and calling them on the phone is a painful nightmare.
They charge arbitrary amounts on your invoice and don’t provide a receipt of the amount charged to the account manager. Getting a copy of a receipt is seriously more painful than a root canal. This seems to be a common thing for water companies in the Seattle area. As much as I hate using Crystal Springs because their accounting is also bad, it’s not THIS bad or nonexistent.

They must not screen drivers because I was literally ran off the road by one of the drivers this morning. Filed a complaint with their HQ but doubt any formal action will happen to the drive in van 50. Definitely left a bad taste with this company. STAY AWAY.

Mountain Mist has the worst customer service in the industry. If you use them you better hope you never have a dispute over delivery or pickup of equipment as they will treat you poorly. We called them to pickup our equipment at the end of a project and they continued to bill us for 6 months even after contacting them over and over. We jumped through all of there hoops and in the end they just said too bad pay up or go to collections even though their own notes on the account showed we had called over and over. Beware, take your business somewhere else. I have never been more disappointed in customer service.

Dishonest company and atrocious customer service. My mom closed her account and they tried to charge her $ 50 for 5 missing water bottle jugs that they claimed we still had. We didn’t. I tried for weeks to reach their customer service manager and straighten the matter out and after some radio silence… we received a collections notice in the mail! You couldn’t believe my disbelief, never in my freaking entire life. I filed a BBB complaint and lodged a complaint with the Washington State Attorney General. There was no acceptable resolution. This seems to be the theme, bogus charges on your account after you stop using their service. Then they send you to collections without notice.
If you’re smart and you’re doing your research, stay away. I wish we had done this before using their service. Read the other reviews on here and on Facebook. And most importantly, read all of their customer disputes and reviews on BBB.
Not worth the hassle dealing with this kind of company — well, unless you like that kind of thing. I don’t.

Absolutely horrible customer service, and the water is bad too. I received a water today, and that had things floating in it. I have pictures and a video to show it. When I called customer service they told me that I wasn’t storing it properly. Then they asked if they could come out and give me two new bottles of water. Then they put me on hold for five minutes, only to come back and say now they didn’t want to give me two bottles of water and it’s probably best that I just cancel. But if I cancel I’m still gonna be charged for the full month of water that I didn’t use, because there were things floating in it. If you’re just as confused reading this as I was experiencing it, you’re not alone.

I would put a 0 star if I could. I’m cancelling my service. Litterally every month I’ve had to call about my service. I was overcharged one month and it was very inconvenient getting it worked out! These people are unbelievable. I don’t understand why I have had so many issues with this company. How hard is it to deliver 4 bottles of water per delivery and charge me accordingly??? DO NOT ORDER FROM THIS COMPANY, YOU WILL BE SORRY! You most likely will be on the phone every delivery. They have done nothing to satisify the customer in order for me to continue my service.

Just switched to Mountain Mist from DS Waters. They’re way better. Dropped off the new cooler and water ahead of the promised date. Their customer service is awesome and the driver is friendly.

I buy this water at PCC in West Seattle in the big 5 gallon jugs for less than $ 5.00. I lLOVE THE TASTE and my girlfriend and I probably drink twice as much water as we did when I drank tap water. Also, this water contains no flouride, which my teeth get from my toothpaste (I have not experienced an increase in cavities). Also, I like the fact that I am not drinking chlorine (which we all know is poison) or copper (which is suspected to be related to Alzheimer’s disease). I don’t use a delivery service. All I know is that this is a fabulous product.

Kudos!!! To Mountain Mist! It was 91 degrees at the Western Washington fair today! There in three locations was Mountain Mist and there crew. Bottled water $ 2.00 or the water cooler to quench your parch! Thank you!!!

Pretty lousy. We signed up for the coffee & beverage service and had to cancel because we decided a Keurig machine was a lot better for our small office. Well, two extra boxes of coffee that will never be used and an erroneous fee later and they threatened to send us to collections over two dollars.
Yep. Just two dollars on our account put it in the red and they had the audacity to send a collections notice before it was officially due per the invoice.
I paid it because it’s just two dollars and not worth arguing about, but I still don’t know what it was for. I guess that’s how they get you.

I just ended a 7 year contract with Mountain Mist. My final statement arrived with a HUGE balance due bc they said I had 23 of their 5 Gallon bottles. WTF am I going to do with 23 — 5 gallon water bottles?! I disputed the charges and was given a final statement saying the charges were valid, along with an attachment of all seven years worth of statements that were sideways and too large to be viewed on one page — this made it difficult to read. I emailed them asking to discuss the issue further and received, one week later, another final statement with no mention of further negotiations. Last week I received a lovely statement in the mail from A COLLECTION AGENCY! Seriously??? I work hard to keep my credit clean (I am a small business owner so I know very well the value of good credit AND customer service). I just got off the phone with Mountain Mist and, although the customer service rep was very kind, they were not able to help in the least bc once they send an account to collections it becomes locked and cannot be accessed. I am dumbfounded at the total lack of communication and caring on their behalf; I would have expected an email, phone call or short letter from them addressing the issue of accumulating un-​returned bottles, c. mon — for seven years they let this just slide right along. Makes me wonder how they account for a surplus of water bottles sitting in their warehouse — they must be there bc I certainly do not have them! I will warn anyone to keep far, far away from any business dealings with Mountain Mist!!!

WORST CUSTOMER SERVICE EVER!!! BAD, UNETHICAL BUSINESS PRACTICES!!! Mountain Mist delivered water to our home for over 6 years. Service was courteous and on time. The driver hit our fence with the truck once and wanted to come back over the weekend to fix the damage so he would not get fired. We fixed the fence ourselves and never complained to the company. We had one of the bottles leak all over our hardwood floor due to a cracked bottle. We never complained about the floor damage and were given a free bottle.
However, upon closing the account, they decided to bill us $ 70 at the end of service because they claim we lost 7 of their bottles sometime in the 6+ year period. That’s extremely unlikely since we have a porch that the bottles can’t blow out of. I requested a review of the account and was treated rudely. They found they had made a mistake and credited us for 3 bottles. Mountain Mist is now going to send my account to collection for the 4 bottles they claim I have lost ($ 40.00 plus tax). They will not call me back or answer my emails. I have filed a complaint with the BBB!

Worst customer service and company moral!!! will never recommend this company and suggest that people find other means to get water!
I was told by their own customer service rep that NO WATER will be delivered… sure enough 5 bottles were delivered by mistake and I HAVE TO PAY for them! I have called and left several messages for the supervisor. NEVER got a call back at all. Each time i call in it’s the same answer, «my supervisor has just left!»
How is it that YOU delivered water YOU were not suppose to and it’s not your problem???
DO NOT USE THEM!!!

IF YOU WANT TO FEEL LIKE YOUR NOT APPRECIATED GO WITH THEM!!!
CUSTOMER SERVICE MANAGER, CARLI BROADWAY gave me the WORST customer service. As a customer you would think that when you ask the customer service person over the phone that you would like this issue to be address with a supervisor that they would get a supervisor over the phone. BUT NO!!! That didn’t happen this way. I’ve been waiting for a manager to call me back for about 2 weeks now. Then, she gave me an excuse that her girl who worked with me last, said she e-​mailed her in the notes. But the manager NEVER GOT THE E-​MAIL. Surprisingly I would think that if there was a complaint that their customer service people would be train to follow up and make sure that the manager is aware of the situation the next day at the latest.
This is the manager’s favorite word to tell you «reiterate». That’s right all she did was «reiterate» the policy instead of caring about her loyalty to her customers. She NEVER once asked me «what can I do to make this right?» or «I would hate to lose you as a customer, let me see what I can do…». I’ve never been so SHOCKED or felt sorry for a company that has horrible management training. She claims she doesn’t answer to anyone higher then her and that SHE IS the CUSTOMER SERVICE MANAGER. I also asked who is Mountain Mist own by and how do I contact them… she told me if you want to file a complaint then you can direct it to me, that’s why they hired me to do it.
To me, that’s a bunch of BS! I know if I was an owner of a company and if I had someone wanting to talk to me because of an issue. OBVIOUSLY I would want to nip that issue in the butt right away. I know an owner works hard to build the company. Carli or Karli the manager refused to give me any information, except for the operation supervisor’s name who then again would forward this information to her.
I have been with this company since OCT 2011, and just NOW 9-​months later after we moved 3 times and updated my information with them instantly each time. They want to CHARGE ME A DEPOSIT. WHICH is just down right stupid, the manager Carli could not tell me why she was so great at «reiterating» the policy to me over the phone YET the people SHE TRAINS could not do the same thing when I pretty much call them 2x a month for water service or billing questions.
TALK ABOUT WONDERFUL CUSTOMER SERVICE — NOT!!! Since she was so great about reading my «notes on file» she never even mentioned about me canceling my service. Until AFTER I told her that you never even offered or care about me being a customer with Mountain Mist. HONESTLY, if she probably would of LISTEN and even be like well I apologize about my department not doing their job all I can do right now is just offer you a bottle or two to keep you as a loyal customer; I probably would of stayed with them. Or even be like well you know what I see you normally get 6 jugs a month this month is on us, if I can just get you to do auto-​pay because of the rental deposit. I personally don’t like signing up for auto-​pay because of the fraud issue’s I’ve had. But she never told me that it’s a secure system, or even really made me feel that I as a loyal customer could trust her.
DO NOT GO WITH THEM, to them you are just $$ verse a customer who they care about. This was the WORST EXPERIENCE EVER and now whenever I see their «logo» I will think highly negatively about them. Which really sucks, because their drivers the ones who bust their butts for the company really had great customer service.
GO WITH CRYSTAL SPRINGS, they actually care!

World Class Worst Customer Service.
I’ve been using Mountain Mist for about 2 years now. The water is great but the customer service is HORRIBLE!
I never know when my delivery will show up, even though I’ve been sent a delivery schedule with my delivery dates. The driver may or may not show up on the scheduled day, and if he does I never know what time he will be there.
I live in a secure condo complex, so if I’m not home, I’m not getting my water. I’ve literally begged both the driver, his manager, and the office staff to PLEASE give me a 30 minute heads up before the driver gets to my place, but every time its the same thing. He just shows up, calls on my phone and says «I’m here».
The last straw was for the third time the driver didn’t show up at all on my delivery day, and no call. The next day I called his manager, left a message and called the office. No one seemed to care.
When I said I was going to cancel my service with them because I couldn’t keep wasting a couple of days a month waiting for the delivery guy to show up, I was given a mechanical response of «I’m sorry to hear that… I’ll have a manager get back to you, goodbye». Of course no one ever got back to me.
1. Mt Mist excuse for 3 months of no-​show on my delivery date makes no sense: «services to secured locations are often a challenge for clients and delivery personnel alike as we are unable to leave product when clients are not available to receive it. «
I WAS AVAILABLE TO RECEIVE MY DELIVERY. Why would my secured location cause the driver to NOT SHOW UP AT ALL ON MY DELIVERY DAY, on multiple occasions, and no one contacted me. I’ve waited ALL DAY at home on my delivery days, just to accommodate the challenge I seem to present to Mt Mist.
2. I find it very interesting that after almost 6 months of HELL with Mt Mist delivery debacles, suddenly after I write a Unilocal review someone responds… very sad state of affairs over at Mountain Mist.

I’ve been with this water company for about 3 years. Prior to delivered water, I used filtered that was built into the kitchen sink, which was VERY convenient. Once we moved, we no longer had this feature, and a Brita or Pur pitcher seemed like a burden to always have to conscious of refilling and having to take up fridge or counter space, so I looked into water delivery. Through out my research, I found how superior natural spring water is to filter tap water which can STILL contain chemicals such and medicines and various other chemicals, as they cannot test for the presence of every single possible contaminant. Mountain Mist, who was/​is the only local company who delivers natural, untreated spring water. I couldn’t be more happy with the flavor of this water, the quality, and the service. I’ve seen a few negative comments here, and I can only guess that a competitor is involved? I don’t know, I cannot speak for the experience of others, but I cannot imagine these things happening with this company, as I have not one complaint for the three years I’ve ordered water from them. I cancelled service with them once, since we were moving out of the area and was never billed for missing water bottles, as others have said here. I know for certain I never kept any bottles and they didn’t claim that I had.
Let’s see, one thing I COULD say that is perhaps «negative», is that at our second address, I opted to buy a crock and stand from them in lieu of renting a water cooler/​heater as we had before. The spigot had some leaking issues, and instead of just sending us a new spigot, they sent a service person out to «look at it». Well, we were not home and didn’t know when to expect him, so missed his arrival, and again instead of just sending a new one out, they said a service guy HAS to come out and look at it… I figure it would have cost them maybe $ 5 to send a new one for us to switch out at our convenience, but they wouldn’t do it. It left me feeling anxious, as I really didn’t want a delivery guy messing with the spigot when it was connected to 5 gallons of water… didn’t want dirty hands all over it and inside of the crock which I had sterilized and was now full with a five gallon bottle… it didn’t make sense how he could deal with the spigot without putting his hands in the crock… all and all, we learned through experience that the spigot needed to be tilted just so and ended up telling them to forget it, as I didn’t want to do it their way.
Anyways, if I SHOULD have a problem with them the next time I have to cancel due to moving, I will definitely post the issue here!!!

Mountain Mist delivered service for our company for about 2 years. Service was courteous and on time.
However, they decided to bill us $ 10 at the end of service because they claim we lost one of their bottles sometime in the 2 year period. That’s unlikely to be true and just bad customer service to asses a bogus charge at the end of our service with them. Customer service was not helpful in resolving the issue.

Terrible customer service!!! Set an appointment for new business service and the driver did not appear during the window or call to explain his delay. When I called them to find out what was going on, the receptionists were rude, cut me off before I could finish explaining the reason for my call and transferred me to an unprofessional and ineffective customer service department who was defensive about my complaint regarding the no-​show on my delivery appointment. Just an all-​around unpleasant experience and I will be looking for an alternative as soon as I’m done with this review.