Milgard Windows & Doors

I’ve owned two houses in Seattle, and both had Milgard windows that failed. Ten years ago, they stood behind their product, no questions asked – today they leave you out in the cold. Please see my review for Eurocraft Windows and Doors. Eurocraft is the best option by far. Superior in design and construction (I was on a ladder ten feet off the ground and it slipped and I crashed into a Eurocraft window with a very heavy ladder and me… it didn’t break, nor scratch!) Later I had a tech over to inspect a Eurocraft window, and he offered to replace it, and didn’t care who bought the window nor when. Milgard is pure junk in comparison. Stay away! I am in a new home with Milgard’s top of the line windows, and they fail like the Greek economy. I called and they said sorry, Charlie. No help! Go away. So I say, stay away from this product!

The worst french doors ever. We had them installed in March of this year, and they have not worked since. If you are looking for doors, RUN FROM THIS MANUFACTURER !!! Don’t buy their products.
From day one the locking mechanism did not work and the representatives in «customer service» completely condescending and pandering.
I cant begin to say how many times I’ve called to have them fixed or how many emails, and how many times I’ve been told they will send someone out to get them fix. Its been 11 months with numerous attempts to have them fixed. Thanks to Unilocal.At this point this is the only way to vent my frustration. It had to get to this point…

14 Week Lead Time?
I spent a lot of time researching windows and after speaking with 5 authorized Milgard dealers we decided to go with Milgard. The Milgard Ultra seemed to be the best value for a fiberglass window. The stated 8 week lead time was consistent from all the dealers and is longer than the other custom fiberglass window manufacturers. I signed my contract with the dealer mid Aug and it took us two weeks to finalize all measurements and send the order to Milgard.
Milgard confirmed my order on Sept 4, but then gave a lead time of 14 weeks. When I asked my installation company, an authorized Milgard installer, they said the sales rep from Milgard is now stating an 8 – 10 week lead time for new order. I can only assume that if potential customers knew it was going to take 14 weeks from order confirmation to shipment it would affect their decision on which company to use.
Buyers beware and add 6 weeks to what they claim the lead time is. Now I get to install my new windows mid-​December.

They replaced my failed windows which were installed 18 years ago. The crew was friendly, professional, clean and fast. I would have given them 5 stars but I had replaced a failed skylight which was Milgard and while I should have known this, they refused to honor the warranty on it since it had already been removed. Customer service manager in warranty department was less than friendly.
Overall great product and great warranty.

While I don’t doubt the quality of their high end products, why pay the massive fees at the show, yet limit the $ 1,500 rebates to only Tacoma locations? Indeed strange, well, guess they’re getting the exposure. Well, guess it’s still worth the savings since gas is so dirt cheap, at $ 2.65 per gallon, to us Canadian, that’s rock bottom but I digress.
April 15^th is the deadline for those Unilocalers in Tacoma, lucky you.
They seemed pretty confident of their high performance energy package, so if you think about the older homes, the savings on the heating bills would be terrific.

This is a review of Milgard’s customer service, not the windows themselves. The customer service they offer to honor warranty agreements is terrible. I’ve tried three times to get them to replace a defective window pane — the first time, they never called or showed up at all. The second time, the serviceman remarked that he had no idea my window would be so high up, and he didn’t have the right ladders or equipment to replace the window. The third time, two servicemen came — but the partner company who was supposed to provide support from outside the building never responded or arrived, so for a third time, they weren’t able to perform the service necessary.
It’s tough for me to simply call time off work and wait, only to have the servicemen be unable to replace my window. I’m extremely dissatisfied, and am far less inclined to ever consider Milgard if I want new window installations.

I’ve remodeled my entire home and choose Milgard vinyl replacement windows. I have 19 of them. They are terrible. There are so many issues, I cannot even list them all. The tilt latches break so often, I have to keep extras on hand because every few months, another breaks. When the sash tilt latch breaks, you basically cannot lock your window! The only thing keeping your home secure is a little tab of plastic. A quick push on the window and these cheap latches break, making your home vulnerable. Then the side pieces that cover the mechanism constantly slides down making it nearly impossible to operate the window. The locks never latch properly, you have to SLAM the window down for them to lock. I have several windows that when locked, I never open because it takes a dozen slams to get them to lock. So instead of dealing with it, we just never open them.
The exterior of the window is made oddly so that I have a recess between my window trim and the actual window. This portion of the window is actually the part that holds the screen, but it’s oddly made and it should be flush with the edge of the window. It’s a pain to paint between that little gap. Speaking of the screen, it’s made so tight that you can’t get them out without bending it and ruining it. I’ve actually pulled some of the screens out and made my own screens from kits I’ve bought at the home center. I made them just a hair smaller so I could remove them more easily.
The window sashes themselves actually make a screeching noise from the vinyl rubbing against the vinyl when you open and close the windows. It’s so loud it cause my neighbors dog to bark! The window glass itself has developed a greasy looking haze inside that cannot be cleaned. As much as I keep them clean, the insides look dirty and you can’t clean them without replacing the sealed glass panes.
Quality control stinks… I ordered several windows for bathrooms which were ordered with textured/​frosted glass. The factory made several of them with the texture facing outside, while the other sash was made with the texture facing inward. So basically one pane feels textured to the touch and the other pane feels smooth because the factory didn’t line up the glass before they put the windows together. This was just sloppy! So now, here I am faced with having a whole house filled with Milgard windows that I can’t afford to replace. I will have no choice but to do so at some point and they will not be Milgard brand.
Oh, and by the way, before anyone asks, my windows are around 6 years old and yes, I wrote to Milgard about these issues and I got no responses. They simply don’t care. I would never recommend Milgard windows, they are terrible quality.

Made good on a defective window (or failed window because of severe exposure). A very weak agruement was made by me that the warranty should be good (really wasn’t); the service person simply said the window should function right and replaced window free of charge. I’ve put Milgards in three houses and, in general, been happy. This last time the service people were great. I hope that is their normal now.

Customer slow and unorganized, couldn’t locate information.

No quality control whatsoever with their windows — wrong measurements, scratches, air bubbles, UV coating on the wrong side, etc. And, their customer service is awful — non responsive and incompetent. I have wasted (and continue to do so) so much time trying to get them to honor their warranty. All10 new Milgard windows installed in my condo had problems and defects — not just with the installation but with the windows themselves. Their windows leak when it rains. They are the worst. Beware!

I am in Real Estate, so I have seen just about everything I thought in my 16 yrs of business, but I have to say, this Co. is amazing at keeping to their warranties on their window’s, I built my home in 1994, I had window’s fail, a wall of window’s in bath and a bdrm window that you swing open, I called customer service, they sent 2 guy’s out right away the very wk I called them, measured and replaced my windows within a month, the wall of window’s were a special size, they were so curtious and did a great job!, Thank you Milgard window’s…