Firestone Complete Auto Care

These people are angels! I had an emergency 20 minutes prior to closing time, and they didn’t even hesitate to help me out right away. They were so friendly and helpful — lifesavers!!! I cannot say enough good things about them and their wonderful customer service! Thank you x 1 million!!!

I went to this location because I had a flat tire and nobody else was open on Sunday. I brought my car in at 1pm. Brian S. told me they were a little backlogged, so my wait time would be two hours. He took my number and said he’d call when they got to my car. Three hours later, I hadn’t heard from him, so I called to check the status of their work. Brian S. said they had my car on the hook and were about to pull it into the garage and get started. I asked if he was going to call me back when it was done. He said, «Of course, I wouldn’t leave you hanging.» Two hours later, Brian hadn’t called me back yet. I went to the shop (since they were about to close for the night), only to see that my car was exactly where I left it, with the spare still on. They’d had my car for five hours and hadn’t even touched it or bothered to let me know they didn’t plan on working on it that day. Concerned that Brian would try to to charge me for services not provided, I asked him to give me the form I signed consenting to allow them to perform work on my car. He refused. He didn’t apologize for my wait or for repeatedly lying to me. Instead, he lied to me again and claimed he told me they’d get to my car «as soon as possible.» Brian S’s blatant disregard for my time and satisfaction, as a customer of his establishment, is unforgivable.

Need a bolt pulled out of my tire and flat fixed. They said it could not be done because it was to close to the side wall. The bolt was in the middle of the tred not sure how that can be close to the side wall. They said that no one in the state of WA could fix it per stare law. They wanted to sell me a new tire. Didn’t trust what he was saying. Went down the road to their competitors, no problems at the other shop and they fixed it for free.

Very rude and lame service. I had tires shipped from
to be installed. I had some new splash guards that I asked if they could install real quick while the tires were off. The service guy said he «didn’t have time» it literally takes 5 mins to put the flaps on. Quite frankly they were not that busy and taking a cigarette break when I arrived. I even said I would gladly pay and they refused. I would never come back here again. Sad business sense here…
I also witnessed the customer service representative turn away someone who had problem with prior work that they did. He wasn’t even willing to go the extra mile to be of assistance.
I would never come back here again.

I have had good customer service at this location. I usually get oil changes and simple auto work done here and I must say that it is very convenient. You can make appointments via phone or online which makes the task of scheduling easier. The staff are nice and knowledgable. Their prices are about on par with most other places in town.

Would not recommend. First off they broke the lock to the center console of my car. Second I asked them to perform a chassis lube which was never done even on the second chance visit. The final straw was when they told me it would be about an hour getting the tires replaced when it actually took 2 ½ hours! The job was never complete as they never performed the free alignment check you get when you get 4 new tires.

Been here a few times– for oil changes and brake pad replacement. Overall decent service and they were very thorough checking my lights with their multi-​point inspection. When I have called to make an appointment they have been pretty good about meeting my schedule request. I will continue to return.

Went to have my wife’s car aligned here today, they told me about a hour to a hour and a half, took them about 50 minutes and car feels a lot better now driving, so overall I must say I was very impressed with these guys, they say first impressions are important, and my first impression was very pleased with the service, I would have no problems recommending them, they are getting close to Les Schwab IMO in regards service and quality.

I came in after the Lakewood Firestone replaced a right control arm and left a bolt loose. The 6^th Ave store went above and beyond the realign my car and fix the mess that the other store had created.
I explained how I had been driving near seattle the night before and had a bolt fall off my car, causing my tire to be uncontrollable. I waited for 3 and a half hours for a tow and then had les schwab fix the problem in the morning. Les schwab recommended I have firestone fix my alignment since it was their stores fault.
Unfortunately I had to be at a dress rehearsal in seattle by 11 and les schwab was saying it wasn’t fully safe to drive until my alignment was done. They squeezed me in after first calli ng every store in the area to see if they had room. Excellent customer service, and now I feel safer driving on the road.

Stood in the lobby for 15 minutes and wasn’t even acknowledged by the staff. Does customer service not exist in Tacoma?

I made an appointment to have tires rotated and was told it would take one hour. I waited for 2 hours! Totally unacceptable. To add insult to the experience the driver’s seat was damaged. I asked for the manager to call me the next today but of course that did not happen. Customer beware!

Was offered a Summer Inspection at $ 10 to look over a car I was potentially buying. I was amazed by the # of things they checked over 30 min for $ 10. I opted to do an oil change, which I was told would be about $ 19. Thought I’d be walking out of there for about $ 35. Final bill was $ 60+. When I went over it with them, they told me the oil change was a High Mileage oil change, and therefore $ 46 instead of $ 19. They did not ask me for approval. In the end, they took $ 10 off the oil change and I walked out for $ 52. Still not cool. I was very happy with Ethan the mechanic’s assessment. He was very detailed. Not sure where the communication ball was dropped. Next time, please ask for approval before «Upgrading» me/​us.

These guys were amazing! My tire gave out while I was shopping, and they came out, told me to pull in VERY SLOWLY and helped me fix it :-) They changed my tire in five minutes, tops. Thanks for helpin’ a girl out!

$ 317 to change my spark plugs?!? Just cause I might not currently have the time to do it myself, does not mean I am an idiot. Thank God I called prior to drive all the way over there to get my wallet sodomized by these foolz. Good luck to all those that did not invest in a diagnostic scanner and will step in this establishment blind. I suspect, RIP OFF GUARANTEED.

My car was barely starting and it looked like it could be a major electrical problem. I called Firestone and they got me in within a couple hours. When I arrived I was very well treated by the manager, and we discussed what could be wrong. She was very informative and after they ran the diagnostic on my car she said the battery was so low, they couldnt get a good read on the altenator, and it would need to be tested after the battery was put in. She also told me one of my tires was on wrong. When I got called back up I got the good news that the altenator was fine, but the manager had gotten busy with another customer and didn’t get the opportunity to discuss the tire problem with the service guy. Because of this, she had him fix the tire at no charge to me. I was very impressed with the service and will definitely be back again.

Once again 6^th ave Firestone comes through. After my not-​so-​great experience with this Firestone involving an o2 sensor and serpentine belts (previous review) I felt their service was not up to par. I posted here on Unilocal and was soon contacted by Corporate. They were willing to do whatever was necessary to set things right. First good news.
I was soon contacted by Jeanette, the store manager. She explained the background of how things went wrong, being mostly that she had been away due to an accident at the shop and others were covering for her. She was very understanding and apologetic and really sought to improve the situation. She surprised and delighted me by offering a complete refund on all the service that had occurred, not just the areas I had complained about. Way to win back and delight your customers!
I’ve always maintained that it’s one thing to make mistakes, but it’s in how we handle them that really sets us apart. This Firestone did it right.
It’s managers like Jeanette who really care about the shop they’re running that make all the difference in automotive shops. This is what I’ve consistently noticed at this Firestone, their level of customer service and quality of repair have been very good, and at competitive prices.
I recommend this Firestone to my friends. I’ll be returning again (and again I’m sure) because I haven’t found anywhere else in Tacoma that consistently rises to my high expectations and at very reasonable rates.

Two stars because the car was done well, but got totally ripped off!. …so far as I know since a week ago, no parts were jacked and replaced with older parts. so far as I know.
My Dad used Firestone on 38^th before it closed. but I live near the one on 6^th Ave so I tried it. My fiancée knows nothing about cars, and he let them know that on the phone. NOT smart to tell someone who wants to take advantage of you in the auto industry.
To replace two hoses for the power steering they charged over $ 400.00 for parts and service. I called another place after we paid cause I knew that was outrageous. I called a place named «9999 Auto Repair», for how much they would charge, they said «$ 180.00 for parts and service». I said «ok, I will go there next time.» WOW, thanks a lot for taking food out of my mouth Firestone on 6^th Ave!