Eyes Rite Optical

I called for a routine check up. The lady answered the phone pleasantly then turned into normal unpleasant customer rep because she wasn’t so interest in our possible immediate routine check up. They are all about their availability which is like almost a a month away or why are you wasting my time answering questions mood. If you don’t get to the point, be ready to be turned dowm.

Called to get routine information on services and coverage limits. Was told by «Debbie», that she /​they could not «give me any idea» until I knew my specific insurance company and «other information». I then gave her my specific Policy Number and tier of service by my provider. She then said «Look, I told you before, we can’t give you any idea until you come in for an appointment and send in your claim.
This is not how Insurance works, it is not how Optometry Clinics work, nor Dentists or any other type of medical service. What Debbie was doing was trying to get me off the phone on a Friday afternoon., She exercised Customer Avoidance, rather than Customer Service.
Because I was not able to learn of the scope of my coverage, deductibles (or any other information), I can not attest to the actual Care this clinic provides — but I can say that if you DO desire care here, call and ask for somebody (anybody) other than DEBBIE first.