Cruise & Travel Presented by AAA – Tacoma

Excellent service always. Prompt, efficient, courteous, thorough! I love AAA and especially this branch!

Renee just help me find the best hotel in Gresham Oregon on the way to see my children in Bend Oregon with the perfect halfway stuff for a tired Traveler and I so appreciate her the ratings and location of this perfect Quality Inn Gresham Oregon. Thank you for the excellent help Renee. Next time I will call for advice again three cheers for TripleA
Beverly

Valerie who helped us plan our trip is fabulous. She is well traveled and very detailed in her planning. Here insights and travel wisdom has helped us be well prepared for this trip of a lifetime.

I am so thankful to the AAA Tacoma team, and specifically for Val Dornoff, for all the great help I’ve gotten over the last few years.
In 2012, Val helped me plan a month-​long cross-​country trip from Tacoma to Boston (via the interesting route) and what could have been a nightmare of travel logistics, became a breeze with Val booking all of the hotels for me. The trip went perfectly and I had the peace of mind that I was staying at places that were Val-​approved, safe and trustworthy.
Since then, I have stayed in touch with Val, even while in Boston, and she has continued to help me find hotels for my various East Coast adventures. I am now planning my trip back West and she was again at the top of my list for help making sure I have soft places to land along the way.
Val is a wonderful person and she is wonderful to work with. She has such a wealth of knowlege of the US and has offered some great travel tips along the way. I highly recommend working with her and her colleagues at AAA Tacoma.

There are a lot of fun things to look at and to purchase. We were able to browse without feeling any pressure but got all of questions answered. Gala was super helpful, knowledgeable and understood our needs really well.

Can’t say enough great things about Sheri Schnorr at AAA. Thankful we connected when we first moved to Gig Harbor many years ago. She is professional, thorough, DETAILED, always gets back right away, you never feel like you are left hanging or waiting weeks for a response from Sheri. She always goes the extra mile for her customers. And gets us great deals on hotels and car rental. We’ve done many Disney trips working with Sheri, always the best.
She is a jewel.

Needed a car over the holidays. they found me options that beat what I found on line. Very helpful and i did it over the phone and email. didn’t even need to go in. Very quick with responses.

Nanci Bacon is sensational!!! My dad was experiencing some challenges with his previous agent. He stopped in to see Nanci who hit the ground running, reconfigured his policies with more appropriate coverage limits AND saved him money. She and everyone at Tacoma AAA are excellent. Go in for a quote, you won’t regret it!

Best AAA office I’ve ever been in. Concierge greeted us and checked in on us throughout the visit. She guided us to someone to help us with travel insurance. We were waited on promptly and all questions were answered professionally.

Wow! That’s really all I can say! I wish I knew this was here before i went shopping on Amazon prior to my Bali trip!

Val Dornoff has been my go-​to person at AAA for travel help for many years now. She not only provides the usual maps, tour books and Trip-​Tik support you’d expect from AAA, but she is indispensable when we are actually on the road. I call her around noon to mid-​afternoon with a target city for our extended road trips and she finds me the best deals on hotels for the night. She handles all the various rewards program numbers for me too. I’d give her six stars if they’d let me.

What can i say but we have the Best Travel Agent ever in Diana Anderson. She is wonderful, so helpful and makes your trips go off with out a hitch. We like our travel arrangements a certain way and she is always on top of it on what we like. She is AAA+ in our books. Thanks Diana for all you do to make our vacations/​trips so memorable…

AAA nightmare! We pay for premium rv plus. I was told when I purchased the policy they would tow my rv and my horses. Well, today they flat refused, told me to call back tomorrow. Never, ever, use AAA. I almost never use this word, they are liars.

I’ve had AAA membership about 10 years+ now, They used to not have limits on how many times you can have your car towed, but I guess to many people were abusing that policy as they limit it now.
It is a pretty good place to get maps and travel info, but you do have to be a member (or know one) to be able to get them, membership IMO is reasonable and they have different tiers of membership levels, so your cost will depend on which one you go for.
When you do have a issue where you need to have them send out a tow truck, for the most part they are good at pinpointing your location to give to the tow truck driver, but once the lady had no idea what city we were in, and she had to get someone else to get everything done.
There is also insurance agency here (Which I never have used), travel agency (yes that type of business is still around) and other services which makes membership a must have.

This is a great place to stock up on maps and information prior to going on a road trip– plus they can really save your butt when you break down, lock your keys in the car, run out of gas, etc!
AAA is a good value at about $ 60/​yr for its emergency roadside assistance coverage (5 miles free towing included) plus all the maps, tour books, and other info you can pick up at any location nationwide at no charge with a membership. There are also tons of dining, lodging, and other discounts available to members. One complaint, though, is that the AAA guide books are little more than bundles of advertisements with very little useful information.
This Tacoma location also has an insurance agency, travel agency, and travel shop with luggage and guide books and such for sale. The staff here has been friendly and efficient each time I’ve stopped by.