Courtyard Marriott Tacoma Downtown

I prefer this place hands down than Hotel Morano. My experience here has always been great. Marlyn and Matt who works at the front desk are so helpful. I have never seen them and other staff unhappy — always greated with a friendly smile. They have always strive to go above and beyond.

Been staying at a lot of Courtyards and other hotels lately, mainly Marriott brands in the Pacific NW due to work travel. This Courtyard is on par with a full scale Marriott. My room was huge with a Mt. Rainer view. Beds very comfortable. There is even a spa. Great area as well. Super clean. A+

Had a group rate. Only 109 a night! What a fantastic deal for a room with two queen beds.
Only issue is the lack of a free breakfast.

As usual we arrived close to midnight and the same team member that checked us in last time was not to friendly once again. We slept great as the bed was super comfortable and the bedding was just right. Clean rooms and awesome shower with lots of pressure! The elevator asked for a card but only in the morning on our way to breakfast. The Bistro was great with a nice selection and our Strawberries and Oatmeal were delish. We called to get our car and the guy handed us our keys and pointed to our car so we carried our luggage and left. We always valet and that was a first for us. Saying all that we will be back as it’s still one of three hotels we’d even consider.

Second of two nights here. Extremely easy to get thru. Property in excellent shape. Soft, comfortable bed, large bathroom, fridge and microwave. Quiet. Decent but limited foor at Bistro grill. Needs improvement: towel racks not near sink or tub/​shower; no place near couchto set a drink. Would stay here again. Staff friendly and accommodating.

The rooms are rather basic, but that’s to be expected at a business centre type of hotel. The service, however, is excellent and it was always a pleasure interfacing with the Courtyard team. The fitness centre is small, but nice and air conditioned and the rooms are spacious and clean.
A bit expensive for what it is (and they don’t have room service which is a thumbs down in my book) but worth a stay if you’re coming through the area for business.

Really a surprise in that it competes well with several ‘regular’ Marriotts I’ve been at. Nice rooms and amenities, staff are particularly helpful and kind. I arrived early and Matt at the front desk checked my bag while I went to grab lunch, housekeeping finished early because I was waiting, and he then had the bag waiting in the room when I got back.
Congrats on a job well done! I will definitely return on future trips.

This place is far from Seattle if that’s your destination! It’s about 30 minutes but an hour drive when there’s traffic and sometimes more!
My stay was good with no problems, thank goodness, but just didn’t like the distance to places.
I don’t like how the parking is over at the convention center and so little space, when it’s filled, I have no idea where I’d go!
Their staff is great, when we were leaving, the random guy that works there asked about our stay and he was really polite.
I didn’t like our view, it was of the roof of the valet area so all I saw was the roof.

This has been my «go to» hotel for work in Tacoma for the last few years. Since my first trip, the hotel has been made to be more in line with the standard Courtyard and as a result has really dropped in quality. Since the change, they’ve lost In Room Dining, the separate full lobby bar, and most recently any weights over 10 pounds in the exercise room. This last change makes it impossible to actually work out at the hotel. I am really disappointed that this hotel has lost these distinguishing features and now can not complete with the Murano hotel near by. Too bad…

We stayed here two nights as we went on discovering Tacoma. A nice clean hotel, within walking distance of plenty of nice amenities including Tacoma Art Museum, and the Tacoma Children Museum. They also have a pool, which is a nice plus with the kids. Room were very nice and comfortable, even with the kid’s crib and two beds. We slept like babies.

Right in downtown Tacoma near the waterfront and within walking distance to restaurants, shops and the glass museum, I was impressed with Courtyard in a few ways. Their service was excellent, the room was clean, valet was fast, and room service was just as prompt. Everyone we encountered was friendly, and after-​hours when the coffee shop was closed one of the front desk attendants took the time to make me a drink anyway. Courtyard is in a good location; we walked most places. If you’re looking for some good eats and a great happy hour, just go downstairs to Pacific Grill — the prices are excellent and the food is pretty good. The rooms have been updated fairly recently and our bed was comfortable. There’s a small gym downstairs, don’t expect enough space to do anything dynamic though; and the pool and jacuzzi are awkwardly located just adjacent, with big glass windows and doors so that people on the street or walking into the restaurant can see in. Because of the uncomfortable visibility, I opted not to use the pool facilities, but they said it was heated. In the same downstairs lobby as the gym and pool, is also a Hertz counter in case you need a car during your stay. Convenient, but again, rather awkwardly situated…

Nicely updated hotel, great staff and good location. They even put dvd players in the rooms and have a good sized «lending-​library» of movies.

I’m a Tacoma local, but this is where my parents stay when they are in town and they love it. Rooms are clean and quiet and the staff is friendly. The lobby is a nice place to hang out and have a drink. The only draw back is lack of parking, but they have valet. It’s downtown, so parking is probably par for the course!

Good location, near bars and restaurants and close to the interstate for egress to Seattle and the airport. Hotel staff were very friendly and answered questions thoroughly. I liked that they had laundry facilities on site, and that they provide the detergent and dryer sheets free of charge ($ 2 total for one load of laundry to be washed and dried). Breakfast in the café was tasty and quick, but some more options would be nice. Internet was slow but worked (I guess because they want you to pay extra for «enhanced» internet). I would definitely stay here again if in Tacoma for work or pleasure.

Yikes — I wanted to like this hotel, but everything was just kind of a hassle.
We arrived late on a Friday evening, so we’re tired and just wanted to go to bed. The gentleman at the front desk was super nice but talked a lot, so took us about 10 minutes to check in. Finally got to our room, opened the door and there was a family already in there! We apologized, went back down to the desk where there was quite a line, and waited about 7 – 8 more minutes to talk to someone and explain. When we did, instead of just giving us another room, the two desk agents decided to kick the family out of our room. Seriously?! Who does that? Made a bad situation worse. We go back up to the room where there is now a security guard waiting to escort the family out. Takes the family 4 – 5 minutes to pack back up. In the meantime, a young couple walks past us with drinks in their hands, and goes right into our room! By now it’s a party room. The family et all finally leave and apologize to us for taking the wrong room. All the while I’m thinking, how did they get in there in the first place? Kind of scary, security-​wise.
Of course when we checked out, guess what was on our invoice? The family’s restaurant tab. Nice place, friendly staff, but just too much hassle and some interesting decision making. Also, expensive parking and no free breakfast. Will probably not stay there again.

Best hotel in the area if you are a chain hotel person. The location is nice, as there are bars, restaurants and events close.
Beware of the remodel and valet parking…
Gym is pretty decent for a Courtyard. The restaurant at the hotel is great!

In serious re-​mo mode, the hotel has lots of workers going in and out. The photos you see here are not current as they’ve closed those rooms off until they’ve been remodeled. I was concerned my stay would be impacted. It was fine at the end of the day, just fine. When I was there 2 of the 5 floors were just completed, but what a change. Courtyard’s blue /​gold color scheme is pretty much gone until you take a shower and you part the blue and gold shower curtains, LOL. It’s now filled with natural colors an inviting white bed to plop onto and snooooze and zen flowers in one corner of the room. Located in probably the most cool old style wonder, the Waddell building, the Courtyard is my fave hotel in the area. There’s the Hotel Murano too, closeby which is more boutique-​y and a different style altogether. My second fave building in T-​town is Union Station across the street. Like this hotel, I like old buildings because they’re so interestingly different, they give you a feel for how life was like back in the day. Tacoma’s surf and turf house, Pacific Grill restaurant is in the same complex, you can literally walk to genius dining and jet back to your room to work a few steps away. Centrally located, The Courtyard is also across the street from or within walking distance to: Union Bank, Tacoma Museum of Art, Museum of Glass, Union Station and coffee houses of course. The strikingly modern Tacoma Convention Center is across the street. Finally, all the business conveniences I am used to in a Marriott or Courtyard are available here: business center, package delivery, fedex… So there, by staying here, you are smack dab in the middle of dtown T-​town and work too… if you travel here for work.
There’s a «new» look to The Courtyard’s rooms. I like the new layout. They feel larger, not as compartmentalized as the old décor. And the rooms feel warm and functional. Marriott started this new design concept outside the US 3 years ago or so, when I stayed at a Marriott in Asia The beds are comfier and the cable channels are extensive. There is a DVD player in room with an invite to check out the DVD library downstairs. There is a mini-​fridge and microwave tucked in a cabinet. Ill update with photos next time. What is standard now is a fridge, a micro, larger bathroom and updated cabinetry. These features used to be in upgraded rooms for frequent stayers but is now standard throughout. They also have the morning local paper, WSJ and I forget the third. Next to the paper stacks is a large bowl of fruit (nice) which changes to warm cookies (doubly nice, though not the DoubleTree kind) at night. There is WIFI and it’s ok. I used my TriFi which was faster. There is a breakfast buffet which I didn’t try. It looked decent at $ 12. Although the renovations going on everywhere can make anyone frazzled, the staff here is attentive, friendly as usual and what-​can-​I-​do-​for-​you-​smiley smiley … and that’s a good thing for business travellers.
Tip: Self-​parking is $ 10 (lots are across the street not in-​building) per diem and 14 valet. Try not to drive during rush hour if you can– freeway entrance is 2 blocks away. Seattle is a half hour away, no hotel shuttle. Windows open 4″ and I like that because, I don’t like breathing recycled hotel air. It’s gross no matter how you angle it. I like to open windows and I can do so here. Ask for a higher floor on the Union Station side (view of the water and Tacoma bridge) not the Pacific Grill side (view of Children’s museum) and definitely not the Convention Center side (unless you like staring at the building with people in it).
Visits: 4

Quality of room: 4 stars
Location: 5 stars
Staff: 4 stars
Pool & jacuzzi: 2 stars
Breakfast: 1 star (they charge $ 12 when most Courtyards offer free breakfast)
Wifi: 3 stars
Parking: 2 stars (you can deal with the hassle of $ 10 self parking or do valet for $ 4 more… not much of a choice there)
I’m no math whiz but I’m going to say that’s a 3.0 star average.

The Courtyard was sufficient– it did an adequate job providing a clean «commodity-​style» room, but didn’t impress me otherwise. As a person who calls Tacoma home but lives on the other side of the country, I have some perspective from which to judge this one. Here are a few of my criticisms:
Mediocre location– it’s in the middle of the «business district» of downtown T-​town, primarily office buildings. There are some good restaurants within walking distance (Indochene, The Harmon, The Matador, Rock Pizza), but it’s difficult to reach the other parts of town from here where the majority of restaurants and bars are. No good coffee places anywhere close either, and no hotel shuttle!
Building entry– the reception is on the second floor, and if you come in the middle of the night it’s not obvious how to get in the building.
Checkin– we reserved our five rooms on the national Marriott phone reservation system an hour before we arrived and paid by credit card over the phone. The hotel never got the reservation, and we had to wait an extra fifteen minutes (at 2 AM) for the worker to fix the problem over the phone with their reservation service.
Breakfast– buffet cost $ 12 per person! And they really get you because there are NO restaurants nearby that open before 11AM. Expectation: free breakfast.
No cups in my room– they forgot to stock my room with cups– glass or plastic.
Loud air conditioner– instead of circulating temperature-​conditioned air constantly through the night, it just turns on for a few minutes then off for a few minutes, and is really loud when on. Disruptive to sleeping.
Overall, my stay was fine, but as someone who stays in hotels 200+ nights a year, these little inconveniences differentiate an otherwise decent hotel from others who don’t have the same minor issues. It certainly wasn’t «bad» by any means, but I’ve experienced better, especially among Marriott locations.

Spent one night here.
Good service, there is no parking lot — you either park the car nearby yourself in a garage they direct you to — or have the valet do it.
Hotel staff were friendly and helpful. Room was clean and comfortable. Bed was a tad to soft my taste — I like a more solid mattress.
Free internet access in the room, coffee maker, flat panel HD TV.
Breakfast is your standard Courtyard breakfast buffet. Had a bowl of Raisin Bran with skim milk, Sausage Gravy & Biscuit, and some bacon. Sausage gravy and bacon was very good!
There is also a Lobby Bar with a flat panel HD TV — went down to see if I could watch the Monday night college football game — but two old ladies had already snagged the TV to watch some Baseball game.
I’d stay here again.