Caesars Nail Spa

Worst place I have ever been. SADLY I HAVE TO GIVE THEM 1 STAR INSTEAD OF 0! You walk in and it’s a nice looking place so my friend and I thought it would be a good relaxing time… boy were we wrong. We planned on getting Manicures and pedicures originally. But they did such a terrible job on our pedicures that there was no way we would let them touch our hands. They broke my friends nail then put super glue on it, they were practically burning holes in her nail with the drill. The girl that did mine made my cuticles sore from hitting them with the drill repeatedly. After 6 yours my toes are still hurting. We asked to talk to a manager and refused to let us talk to one. This place is sketchy, they’re unprofessional, and do not know how to treat customers. We will never be back!

My sister and I came here for her birthday to get pedicures. We called ahead and scheduled an appointment for 3pm as we had dinner reservations at 5pm. We arrive shortly before 3, they immediately got us set up in pedi chairs with hot water to soak our feet. Then we waited, and waited, and waited. They finally came over and started the process of removing the gel from our toenails, then we waited some more. The pedicure itself wasn’t anything special, the woman doing my toes was very rough and it was a little painful. I asked for red gel with a sparkle layer, she forgot the sparkle layer and slapped in on afterward. They kept trying to upsell us on getting a manicure, we kept saying no as we had no time, that didn’t stop them! We finally left a few min before 5. 2 hours for a pedicure is ridiculous! Also their foot rest is horribly uncomfortable, i spent the whole time moving my chair back and forth trying to find a comfortable position. Would not recommend them.

Okay, so… I’ll start this review by saying that this is not my normal nail place. I was in town and decided I wanted my acrylics removed, so I stopped in and was happy to hear that they did that! Here’s how I’m going to set up this review: first, things I disliked, then things I liked. Let’s get to it!
Things I disliked:
1. I felt from the very beginning like I was inconveniencing the employees here. I had three different people ask what I wanted done and when I told them I just wanted my stuff removed and didn’t want a fill, I got a dismissive grunt from each and every person that asked.
2. To continue this vibe, they rushed through taking off my acrylics (OUCH) and when the person who was originally working on my nails wasn’t going fast enough, another person came over to do my other hand. So both hands were being ripped off at the same time. Not really what I look for in a «spa», you know, having my fingernails yanked off.
3. Four different people worked on my hands. It felt impersonal and I don’t know about anyone else, but I expect a basic level of personal interaction with my nail person like I would with my hair stylist. Maybe that’s just me, I don’t know.
4. The station they sat me down at was dirty when I got there, and was just wiped off with the employee’s hand right when she started working on me. No wet rag, no disinfectant.
5. All of the tools in their little basket were covered in acrylic dust, so who knows the last time they had been washed or sanitized.
6. I think two of the people that worked on my hands said a total of five words each to me. The other two spoke to the other employees the whole time.
7. They filed my natural nails down to squares after I asked them to keep the length and round them. I guess they didn’t hear me or something.
Ok, now that I got all of that out I can get to the positive stuff!
Things I liked (the reasons I gave them two stars instead of one):
1. After they had taken my acrylics off, they put on a nail strengthening base coat instead of a normal clear top coat. That was nice.
2. There was air conditioning. That was also nice because it was near 8,000 degrees outside today.
3. I overheard one of the employees talking to a customer’s child and being very friendly (and apparently good at entertaining kids.) This doesn’t have to do with me or my experience, but I thought I should at least say something about how this guy had the chance to ignore this child and go about his business but instead decided to entertain this little one while their mom was having her nails done. There weren’t any other customers to work on, so it was just kinda a nice thing to do.
My final decision is that I won’t be heading back to Caesar’s again, but I guess I got my $ 10.00 worth.

I’ve been here twice now and everyone has been friendly, professional and focuses on the job. The plus for me though, is that they change the bowl liners in between customers along with using antibacterial tablets for a clean, safe foot soak. You also get a wonderful leg massage and hot towel treatment in a relatively quiet environment. Takes a little while if they’re busy, but great deal for $ 32 Mani/​Pedi!

Worst experience I have ever had at a nail salon.
Started off fine — i went in for a fill around 6 pm (they closed at 7). They pressured me to get a pedicure also and I needed one and it was on special but I asked «are you sure there is enough time?» as I wanted nail art (which takes time) and knew they closed soon. They said it was no problem. Midway through the fill, the gal who did awesome nail art said she was off and asked me to pay before she left so she could close out. While i thought this was a bit unusual, i paid and tipped generously because she had been very pleasant, easy to understand, and did quality work. She told me to have a great night and left, leaving an older guy and woman who did not speak english well. At this point, the gentleman started rushing and was very rough with my hands. I asked him multiple times to be more gentle and he sighed a couple times then before painting my nails asked me to move over to the pedicure booth which i did.
For the pedicure, the older woman started scrubbing my feet and I pulled away multiple times because she was very rough and asked her to be more gentle, which she didn’t seem to understand what I was saying. Two of my cuticles began bleeding during this time, if that gives you any idea how rough she was. The massage remote wasn’t working and both employees ignored the fact that I fumbled with the remote for a couple minutes. When I realized the chair was not plugged in, I asked the guy to plug it in and he said, «later» which shocked me. After about 5 minutes of waiting, I made the request again and to be honest, by this point I’m confident that irritation was reflected in my voice. The guy told me that it would be hard for him to get to the cord and I said something like isn’t that part of what I’m paying for?
So the woman continued with the pedicure while the guy painted my nails in between phone calls from I assume his wife where his voice was raised and he said things like «I’ll be home soon.» «Yes, I have to finish with this GIRL» with obvious annoyance.
So then we get to the nail art which was supposed to be a couple stars and stripes. The stripes looked awful but I refrained from commenting as i genuinely could not wait to leave this nail salon. (And was considering filing a complaint with the BBB, something I have never done before). For the stars, he put a dot on my nails and then smudged in four directions so they resembled messy x’s and + signs. I let most of them be but asked him to redo one nail that was especially sloppy. At this point he told me he didn’t have all night and that they closed 10 minutes ago, like that was my fault!
So he redid the one nail, which still looked terrible, but my desire to get out of this salon overrode my desire for my nails to look nice. Once that occurred he told me I was done and motioned towards the door. I said ummm don’t they need to dry and he said they were closed. I got up and left (neither employee said goodbye or opened door or offered to carry my purse to car– and nails smeared — I redid them myself at home.)
So I have been racking my brain trying to think of positives and the only one I can come up with is that it appeared to be clean. Which makes sense considering it is brand new.