Best Buy

The last 2 times I’ve been here I have had great customer service. The staff was very helpful and informative, not to mention got me in and out of the store quickly.

Purchased a laptop online for store pick up, however once we got to the store to pick it up we were informed that we have to wait for an email to say it’s ready because they have to wait for the purchase to clear your bank. Well our bank had held the purchase because of the amount and it being online, so instead of the «customer service» associate letting us know there was an issue (she had the order pulled up and was looking at it) she told us to comeback that evening and it might be ready, or she could cancel the sale, we could wait the 4 – 7 days for a refund and purchase the laptop right now from her and take it home. After leaving we found out the order was on hold, took hours to reach anyone in the store after being placed on hold for 20+ min and then being disconnected when an associate finally picked up the phone. After several attempts we finally reached the «manager» Jeff who can only be described as sounding completely stoned. The first and last time we have attempted to shop here.

Worst customer service ever! Staff is rude, never had a good experience. If you live in the Tacoma area make the trip to South Hill Best Buy! You wouldn’t even think it’s the same company.

Did not get the best customer service for treatment there. Was not given the full benefits of the warranty that I paid for my laptop. Had a Geek Squad member infatuated with a picture of one of my ex gf’s on my laptop instead of helping me. The guy was so rude we almost got into a physical altercation in the store. Not going there again, and I don’t advise you to either.

Horrible customer service. Seems to be social hour every time I go in between the employees. When I ask for help, often the I don’t know answer is what I get.
Employees don’t seem to know much about the products they carry. No one seems to be willing to come up and ask if I am finding everything okay, I usually have to hunt someone down and interrupt the conversation they are having with a coworker, when I have a question.
I recently observed the store manager, Chris, dealing with a customer who had a complaint about they way a return was done.
He was very rude, and offered no other answer than «no» when asked if there was another manger the customer could talk to.
The customer asked why his return on debit was returned as a credit on visa, taking a few days to go back on the account. He gave no answer other than, that is how we do returns on a card. This manager was so rude, unhelpful, even if there was nothing he could do.
In my experience, there is always someone higher up to talk to, and the lack of service on his part was disappointing.
I will pay with cash only after witnessing the way they do returns. Did not even ask to see the mans ID, no pin, no signature.
Good deals sometimes, but not a place to go if you like good customer service.

So, your store is totally not customer service oriented.
We went to your store last night, Thursday Nov 26, and the line was all the way to the back and winding through large appliances and then through other roped ways. THAT was to be expected. However, you had employees moving every other shopper to the «geek squad» area that was actually doing check out that night right after the appliance section… that resulted in some people waiting only 15 minutes in line and others to wait 45 minutes in line even though one was in front of the other at the back of the line. WTF? That break should have been right before the last row of waiting to make it more equal. Your are idiots… we ended up waiting 45 minutes instead of 15 because even though another geek area register came open they forced us to move into the long line instead of the fast line even though we were next.
Next problem came today around 10 am we needed to return something and lo and behold YOU DIDN’T HAVE A RETURN LINE. WTF again? We were not going to wait in line another 30+ minutes to return one item.
GET A CLUE!

Just purchase a Fitbit HR, found a better price and color at another store. The next day I returned the un-​opened package and receipt for a refund. When I handed the retail clerk my debit card for my refund, she proceeded to tell me «you will have to wait 4 – 7 business days for your refund to hit your bank.» Why pay with your debit card (instant withdrawal), to wait for a Best Buy to hold my money for 4 – 7 days for NO reason? Guess I won’t shop here anymore!

Get your car radio here and skip car toys which was a waste of my time. Talk to the tall cute guy with black hair he doesn’t work on commission so he won’t sell you a bunch of shit you don’t need. It was quick and painless and I got my Bluetooth in my car now. Oh yeah and you get free life time warranty which they charge you for at car toys.

I was used to the aggressive salesmen. I was used to the lack of knowledgeable staff, I was used to the level of disorganization on the sales floor. What I wasn’t used to was the blatant maliciousness of their security force. It seemed like a joke to them to harass me in front of my 8 yr old daughter.
In the event that any store manager should care, the incident occurred on 10÷4÷2015 at about 1:30pm. The male Security Officer watched me enter 20 minutes earlier with my daughter and her iPad. When I left he asked if I had picked up the iPad without paying. I showed him my daughters engraved name on her iPad. He said I should have gotten a ticket for my iPad on the way in. He snickered and said have a nice day.

We like to shop for electronics here and usually leave with a new $$$ purchase.
My husband and I left the kiddos at home specifically so we could converse and focus on a new laptop purchase.
Fifteen minutes at the store and it all went downhill.
After the 8^th employee asked us if we needed help we explained that we didn’t and wouldn’t and it was impossible to have a conversation with constant interruptions. The response was «well, that’s the way it’s going to be» with the manager arguing that surveys from customers indicate this is the way customers want to be «helped.»
So, Best Buy, this customer (who didn’t want to be «helped» in that way) left and went to Costco and bought a new laptop.
Tip: Costco gives a two year warranty on laptops.

I did like that the store is well lit and that was about it. I don’t know if this is regular for them but there was a Tacoma PD car outside in the fire lane which I assume is for shoplifters. Although, it seems nearly impossible to shop lift anything since there is a Best Buy security person right through the entrance doors. I don’t shop lift, I’m just saying. Also, there are far too many people working at this store in general, but not enough at the front register. I counted at least 6 – 8 people in each section and one person on the front register. Also, since I come from retail customer service, I appreciate being asked if I need help but not every 10 seconds by a different employee and then sometimes a second and third time by the same employee. I’m the kind of shopper that if I need help then I will come find you. Surprisingly there was no one in the Apple section. I don’t know if they’re just not trained in Apple electronics or if Apple just has a deal with them to let the merchandise sell itself.
My friend went in to just generally look at TVs and buy some earbuds. The earbud selection was lacking and didn’t have a good range in prices and she seriously debated just going to Target or Walmart to just get some. All the TVs are basically the same but the people in that section found a way to explain to her what the infinitesimal differences were between each brand, style, and size of TV so that was somewhat positive. Then we were lead into the «home theater» section which we only wanted a TV and I don’t think they work on commission so the guy that helped my friend should have just stuck with what we asked him about, which were the TVs. After leaving the TV sections and still continuously being bombarded with being asked if we needed help, we finally headed to the registers. I almost feel like they want you in the store as short as possible to minimize the chance that you actually will need help OR to minimize the chance of shoplifting. It doesn’t appear to be a «browsing» type store.
Anyway, I can’t remember the last time I was in a Best Buy anyway since you can get mostly everything online and for less money. I’d give this Best Buy another chance though as long as I don’t get asked if I need help more than five times.

Very knowledgable and helpful staff, but sadly they aren’t the best at the register.
I went in for a quick, but long procrastinated trip to buy ink for my printer. I went in without knowing exactly which printer I have, which was not the best idea, but it ended up working out great! The service rep looked up my reward zone number to figure out exactly which printer I had purchased so that he could direct me to the ink I needed. Quick. Easy. Thank God!
Until I got to the register…
I put in my phone number and the customer service agent then prompted me to customer service to get my tax exemption number, since I’m a resident of Alaska. I waited in line for 10 minutes at customer service, at which point they gave me a sheet of paper with my tax exempt number. I went back to the original register and the MANAGER… yes the manager… tried to send me back to customer service. Ummm​.no. I just came from there and already had the info they sent me for the first time. It took the manager 20 minutes to figure out how to ring up the ink, apply the tax exemption, and a reward zone coupon. I almost left the store for getting tired of waiting.
Dear manager. Your printer/​computer rep. beat your customer service by 18 293 843 miles. Please learn from him.