BECU

I don’t have a choice in bill size anymore do you know how worthless 100 dollar bills are? F-​U BECU now I can attempt to break this bill which a lot of places don’t accept or drive my ass to tukwilla to go to an real branch to get decent bills. BECU doesn’t care about the costumers that live and work in the south sound. I hate you BECU I’m changing credit unions because of this.

I am so glad they have the full-​service ATM available (it beats waiting in line which can take a while). The times I have banked here I have had great customer service. I would recommend this credit union to anyone looking to switch from the big banks like Chase or Bank of America.

I had to check in on a computer like I was at the DMV or (worst of all worsenesses, Comcast). That was disappointing. The lobby was crowded and there were not enough employees on duty. The computer told me my wait time would be 3 minutes. I waited 25 minutes and then left because I needed to get back to work. At that point, the computer screen in the lobby listed my wait time as 13 minutes. This was around 2:30 on a Tuesday. Not noon, not five. I should not have had so much trouble. When I called Customer Service, they encouraged me to use the mobile app, which I’m not confident is secure, and had no comment about how long the wait times at the branch were. I will be going to a Sound CU branch to see if I can get service there.
More fully-​staffed Tacoma branches are certainly needed. Not all BECU customers (customers, not members — I’ll say member when I’m treated like one) live in Seattle.

I recently went in to open a checking and savings account. I wanted to add my fiancé who is not a US Resident, currently, as we are going through the immigration process. I wasn’t able to add him as a signer to my account due to him not having a Tax ID #. I believe it has to do with the interest bearing account, but not sure. The guy that helped me was four days on the job, and very helpful getting me the answers as he wasn’t knowledgable. Every other CU I went to just looked at me perplexed and offered some form of «well I don’t know, sorry, maybe Bank of America?» So I was happy BECU was so helpful. I ended up opening an account at Umpqua so he has some access to our funds and I’ll be keeping a majority of our funds in the BECU account. Once we get all immigration petitions finalized and approved, we’ll be moving solely to BECU. Their mobile app definitely has some room for improvement. I’d love to see it allow Touch ID sign in and looking forward to Apple Pay. I’m also hoping they offer chip cards soon as we visit family and friends in Mexico, where that is standard, regularly. Overall satisfied.

I don’t understand why they don’t get a new ATM machine. I have had it eat my checks twice, and recently I went in and it was under repair again. This is ridiculous. Every time you deposit checks you shouldn’t have to worry about whether or not your checks will be eaten. The only reason I am here is to avoid the hassle of changing banks and for the free checking. But I guess you get what you pay for.
The manager here is great and the tellers are hit and miss, but at the end of the day, the area is grossly undeserved (and I can only imagine that is why some of the tellers are sometimes grumpy). One or two more branches would help everyone a great deal.

Well, I *had* been pretty satisfied with the services BECU offers until a recent experience with their mortgage department changed my mind.
A few years ago, I refinanced my home loan through BECU at a cost of several thousand dollars in closing fees to get a lower rate. With interest rates now at their lowest point in, well, forever, I decided it was time to look into doing a mortgage rate adjustment or refinance.
Long story short– found out that my loan is not eligible for ‘rate adjustment’ because BECU no longer owns it. This institution sold it out from under me without any consent on my part (granted, I’m sure I signed something making it quite legal for them to do this somewhere in the copious paperwork that accompanied the loan– but it still seems like a really shady thing to do, and they could have at least informed me). So now, if I want to take advantage of the recent low interest rates, I’ll have to do a new refinance complete with another several thousand dollars in closing fees (instead of the few hundred an adjustment would have cost). Probably still worthwhile in the long run, but can I really trust them after this? Seems like a greedy move for an outfit that bills itself as ‘not-​for-​profit’ to me…
As far as the ‘neighborhood’ branch and it’s services go, I still believe it’s an alright place to go to sign up for a free checking account or use an Automated Teller Machine. If a member requires assistance that can’t be provided by choosing from a few color-​coded pictogram buttons, however, they’ll most likely be directed to a call center that is most definitely NOT in the ‘neighborhood’.

My family switched to BECU from bank of america about a year ago and has been very happy with them.
Here’s one reason: my 13 year old daughter made about $ 1.00 of interest in her b of a savings account over 3 years — literally, about 3 cents per month. She changed to BECU — and one year later she’s earned almost $ 30 interest on the same amount of money. That’s a testimonial.
This branch specifically has about 3 people working on the floor and my wait for assistance has been short. When I’ve needed help with myriad things: a new card, a money order, etc… they are always nice and helpful. They usually hand me their card and tell me to e-​mail them directly if I need further assistance.
There are 3 machines here as well — so even though this is a «kiosk», you won’t wait for a machine either.
If you’ve been wondering whether to make the switch to BECU… I would highly recommend them!