Apple Store

rude customer service
apple store should audit and review people that works here
there not polite not helpful
i made an appointment at 2:00
its already 2:35
im still not help, it made me feel that apple store is good in products but really really sucked on its employees ! ! ! that will echo not just to me but to all the rest
i am calling for the general management to
assist all employees there not functioning properly there slacking and giving bad attitude to loyal customers
surely they dont get a meeting everyday like no other
how things done better for all customers. i blame the management
wall flowering! slacking gossiping that is a terrible insight i have seen .
and its my 1^st time here.
and guess what i talk to the guy i said i have an appointment at 2 :00
that person he said is still doing service from another apt. at 1:45 pm
like seriously whats the point of appointments if this how it works, do i live on a 3^rd world or what it affect all of us if this how it works in apple
playing games and playing socialite at work
not acceptable
and there payed on there job ‚
i am so upset i set there like im looking at the wall waiting for any one if i didnt ask one of them employees to assist me with temper they wont do shit.

This place is really awesome. So one night my phone had an episode of a heart attack and wouldn’t work. So my buddy told me to go into the Apple Store so I did and when I went in well the wait times were fantastic I was in and spoke to a rep and got my phone fixed in 15 minutes and left in 20 with my phone working and ever since I have felt respected by this location. This is the closest location to me and I plan to go here if I have any other problems with my phone.

Not happy with my visit to the apple store today, (6÷01÷16: 11am.) I made an appointment a couple days prior to have my iphones earphone jack replaced. I arrived at 10:56 for my 11am appt. The store was moderately busy, nothing crazy. We weren’t greeted upon entering. My mother and I kinda just wandered in and approached an employee on where we needed to go for out appt. Some girl with colored pink /​blue hair, pointed us to a line to check in. No problem. We waited 7 minutes in that line and successfully checked in. We were told to have a seat at a hightop table in the front. The table was super crowded. We waited. And waited. And waited… Finally at 11:15 I flagged down another apple employee to ask him if he could please expedite the process, he looked on his ipad and told us «were next» and then scurried off. Another 5 minutes passed and I flagged down another employee, expressing to him that we have been waiting for a while now and would like to know when we would be at least approached in regards to our visit. He attempted to help, but just told us «were next». I asked why we had made an appointment if we were just going to be waiting around. I requested the manager at this point (11:22). Amazingly, this «manager» never even came over. Finally we were greeted by David, whom sincerely was the only nice thing about this experience. He was very genuine and efficient. I dropped off the phone and went to a nearby store for 5 mins and came back to apple, where the same colored hair girl told us to go wait in yet another line to pick up the phone. No thanks, I went to the same table and David quickly came out, and informed me that repair was not possible but we were able to find another solution that I was very satisfied with. The whole appt took 6 minutes, yet I waited 30,?? On a side note, why is no dress code enforced? Mix-​matched bottoms, wrinkled shirts, fedora hats, unkept beards, pink hair?! Maybe im totally missing something. But for such a sophisticated store, I expect decently dressed employees. This store needs some serious fine tuning and an extensive course on customer service relations.

This store is really packed and kind of unorganized, but the staff is very helpful. Justin was knowledgeable and friendly. He was able to figure out the issue very quickly which was nice because nobody wants to be in that store for long.

Wait times are horrible!
Do not trust this store. They tell you to hurry back when you get a text message from them. However, they don’t warn you that you’ll have to wait an additional 15 minutes.
Company has gone way down hill since Steve Jobs died.

First I have to say I have been to this store for several times, and the service I received was ok. But this time I’m pissed.
I have the day off so I get to the store at 10:00 am and made a reservation for my phone repairment. I was told that I need to come back at least 25 minutes later and I will receive a notification email. So I hanged around for half an hour, checked my phone but found no notification. I replied and reviewed some other emails and finally stepped into the store again at 10:45am, and still, with no notification. Then a stuff told me I was late. I tried to explain the process to him, but he made his conclusion immediately by using the word «misunderstanding». I know I have some accents, but am I too dumb to understand «come back at least 25 minutes and we will notify you»? And he finished the conversation by saying“I’m not gonna waste my time having this argument”. Well, communicating with your customer is a waste of time? Dude, go take a Business 101.
But he did arranged me an appointment 10 mins later. I didn’t ask for his name because I didn’t want to post it here. Life ain’t easy, and maybe he’s a nice guy having a bad day. I’m just telling you all the facts.

So I called to make an appointment. Waiting about 1 hour: once I got through it took like 2 minutes to make the appointment .
This already was a pain in the butt.
they need to change the way they take customers
The setup is AWFUL
It’s doesn’t work .
Checking in different places and dealing with 4 different people is ridiculous.
A screen repair shouldn’t take 2 hours and it shouldn’t take 30 min+ just to check in .
& 1 hour to make the damn appointment
Here’s my story :
Made my appointment arrived on time on a Monday at noon when I figured everyone would be at work .
As soon as I walked in I was greeted however they just send you to someone else to check in .
Once checked in they send you to a table to wait for someone else to check in your phone .
This took 25 minutes, mind you I have an appointment .(1:15pm)
Once checked in he went through what was wrong and told me he’d go to the back and then let me know how long it’d take .
…he said come back at 2:20
Okay fine
I’ll go wonder the mall. I bought a pretzel stepped in to old navy (it was my first time and boy do they have good deals!)
2:15 perfect my phone is done!
I went on over
Then I go again greeted right away, sent to wait by the door. Wait… wait…wait…
Stare at a lady cry… I hope it was it good thing.
Wait
Wait
It’s 2:45pm now. nothing
It’s horrible cuz you’re standing there staring at everyone hoping that one of them that comes out is for you .
I see the guy that originally helped me go in and come out in civilian clothes (I’m kinda disappointed)
Finally at 3:10 I get my phone back
So WITH an appointment you’re going to be there forever !

The worst. They could at least pretend to be understanding or attempt to accommodate those of us that don’t have 3 hours to waste at the mall. Making a reservation never helps, I am always waiting for over 2 hours. For a $ 600 phone this is absolutely garbage customer service.

I am writing a review just based off of my experience with the over the phone customer service. I called to ask about how much it would be to get a screen replacement for my iPad mini. The guy on the phone seemed friendly and I did not have to wait on the phone long. My issue was the price. He said it was going to cost $ 199 for a screen replacement! That’s outrageous! I can purchase repair kits online for around $ 20 – 30. I can get a whole new iPad through my insurance for $ 70! Thanks but no thanks! I’m extremely disappointed.

I have had two horrible experiences in this store when trying to get my phone fixed. One time I played pinball between this store and Verizon where Verizon just ended up sending me a new phone and apologized for sending me to the Apple Store in the first place. The sales associate at Apple Store didn’t want to help except to keep repeating that I could buy a new phone. Since those experiences I have gone in to purchase a new Mac. Once I got someone’s attention And they knew O was serious about purchasing her service was excellent. Then she passed me off to a guy who showed me some tips and sent me on my way. Great service that time. I went back for the class on Mac basics and that experience was 5 star. I hope any future visits are like that one.

We called apple support this morning git a 1:30 appointment to get the ipod fixed it has now been 27 mins after our appointment been passed off to 3 different people and none have helped us with the problem yet the store is way to packed.

Ryan L is awesome, he is the apple expert you want to talk to. This will be the only Apple Store that I will come to now. I was not too sure about some aspect about apple before, but I am sold now. I am very happy with my experience and recommend this place to everyone. Don’t forget to ask for Ryan L.

I got a free display/​screen replacement during this visit.
My iPhone 6 had a hairline crack in the glass along one edge of the screen. I set up a Genius Bar appointment online the day before and arrived for my appointment. I checked in 10 minutes early and was directed to the Genius Bar where an employee greeted me within a couple minutes.
My iPhone 6 was less than one year old, and had an inexplicable hairline crack in the display/​screen along one side. I’m sure I sat on it and cracked it or banged it against a chair, but I honestly didn’t know how it broke. I told the Apple Genius employee that I had no idea how it broke. The employee helping me said that since my phone was still under warranty (less than one year old), and that there was no sign of damage (dent, chip, scratch) on the aluminum body near where the screen cracked, and since the crack was a hairline crack, not a shattered screen, that it was eligible for a free in store replacement. The employee took my phone into the back room and told me to come back in 30 minutes. I arrived back, checked in again up front and was handed my phone with a brand new display/​screen. Thanks Apple! You’re making brownie points with me.

Pretty terrible customer service. Surprisingly much douchier ppl than CA stores. Unfortunately it’s the closest one in the area so I gotta learn to deal with it.

Yes, the Apple store can become overwhelming. Yes, the waits can be a pain. And yes, there isn’t much you can do about either because well… it’s Apple and everyone wants a bite.
However, if you set up an appointment ahead of time with the Genius bar (I highly recommend doing so to save time and help the team out there!) then having your problems solved is a breeze.
Friendly service, attentive, and fixed exactly what I needed without anyone being pushy or impatient. Awesome service, awesome products.

Waited more than half an hour just to pick up an order I had pre-​ordered and paid for on the phone.
It would’ve been quicker to just walk in and make a purchase than waste 30 mins on the phone to place an order and then wait for an additional 30+ mins to pick up the order.

Always excellent service.
It’s what we’ve come to expect from Apple.
The best support in the industry hands down.

I’ve come to this store a few times in the past and have always been extremely satisfied with the customer service — until today. I was there to purchase a laptop.
Thanks for nothing, Salesman Shay*, or is it spelled Shea? I didn’t see an ID badge. After his handshake, Shay was the most disinterested sales rep I have ever dealt with. He didn’t seem to care that I had questions about the different models. Or, questions about their payment plans. I think I knew more about them than he did, anyway! The whole ($ 1200) experience lasted about 11 minutes.
It seemed to be an inconvenience for Shay/​Shea to even get me a bag for my purchase. Oh well. Maybe it had been a long day for him. I’ll order online next time to avoid the lackluster sales reps.
*According to Shay, he has been at the Tacoma store for a year. I hope I simply caught him on a bad day and that his job performance is better than what I experienced with him.

As I sit in the store waiting for our phone to be restored, all I hear are the customers around me with their super happy responses about the outcome of the services they receive, and my experience is no different.
The workers are nice. They play happy music. I feel like I am in an Apple commercial. What more could you ask for?

Nope. Nope. Nope.
If you’re in the Puget Sound area, don’t bother with this Apple store! You’ve been warned.
What a hot mess. The store was packed with customers AND also with Apple employees, but not one of them bothered to acknowledge my presence, let alone help. And I had an appointment. AND I waited 20+ minutes to just try and catch someone’s eye, to at least let them know I wasn’t going to wait for my appointment after all, given the crowds (and the fact that I had my 8 year old with me, and she was hungry).
Never again. I’ll stick with the Alderwood store — where I’ve only ever had great service. Or wait till I’m down in Portland next, or really, ANYWHERE other than Tacoma. Sure, driving to Alderwood or PDX are a huge schlepp for me, but it’s worth it to avoid the horrible, lackluster customer service at the Tacoma Apple store.
Yikes. You’re slipping Apple retail. Really.