ABC Transmission Service

I cannot say enough great things about ABC Transmission. We dropped it on a Friday by Monday afternoon they called and advised the issue. We were able to pick up the vehicle on Tuesday AM. Chris called quickly and gave us an amazing client experience. Kudos Chris to your above and beyond service!

Excellent experience. Repairing a transmission for the first time was a pretty uncomfortable experience as I, like most people, have a limited understanding of their operation. ABC Transmission came highly recommended from friends of mine who had worked with them. Between that and their offer of free towing, free diagnosis, 3 year warrantee and free follow up they beat the offers of the next two top recommended transmission shops in the area. Steve was helpful, and HONEST which was enormously refreshing after my less than satisfactory experience at the JBLM Firestone. Thanks fellas.

Great little hole in the block store. Price was actually decent. Seemed real honest to deal with. I brought my Honda Accord there and it took about a week but has run fine now for almost a year. My out of pocket was around $ 2400. They totally rebuilt transmission, rear main seal, spark plugs, torque converter, and oil change. Very satisfied now after tax season it’s time for my 64 Impala to get her transmission done as well. I was quoted $ 1300. over the phone. Let’s see how this turns out. I will update around February.

Incredible service as an affordable price. Honest, fast and dependable. I highly recommend Dean and staff for their outstanding commitment to deliver superior service

My 2004 Infinity QX56 lost all of it’s transmission fluid at once while driving through Lakewood. You could tell that it had happened all at once because the blow back underneath the vehicle was everywhere, and I noticed smoke coming up from underneath caused by the transmission fluid dripping onto the exhaust. When I had it towed to ABC Transmission, they told me that the clamp on the transmission coolant hose was loose and that this had caused a slow leak that eventually drained all the fluid out over a period of time, and that my transmission was shot and needed replaced. I tried to explain to them that I did not notice any transmission fluid burning off of the exhaust previously, nor was their any slippage or any other problems with it at all. They continued to tell me that it was shot and that I needed a new transmission (which would cost me around $ 3,900.00). I asked them if they were to replace the hose and fill it back up with transmission fluid if it would be drivable. I was then told that the coolant hose would also need replaced, and that without a doubt my transmission was no good. I finally insisted that they replace the coolant hose and fill it back up with transmission fluid to see for myself that it was not drivable. After finally doing so I went in to pick up my vehicle and guess what, the transmission was not shot, and did not need to be replaced. I drove it home that day and have been driving it ever since with no problems at all. I cannot believe that they did not at least try replacing the hose and the hose clamps first to make sure that the transmission definitely needed to be replaced ! I almost ended up paying $ 3900.00 for a new transmission, compared to the $ 250.00 to replace the coolant hose.
When I initially had it towed in I was also told that I could pay $ 190.00 to have them take the transmission apart to make sure it was no good, but that they were sure it needed replaced, and this would just be a waste of my money. Then upon pick up I was told that the $ 190.00 was actually for the initial visual inspection, and that she (the secretary) was new and had made a mistake. So my final bill was aprox. $ 450.00. At this point I was in such disbelief and just wanted my vehicle back, so I paid them and got out of there.
This experience left me wondering how many seniors citizens, and people in general had been told that they also needed their transmissions replaced when their problem could have been fixed for much less, and then were left in debt, or financial distress. So PLEASE beware when or if you ever take your vehicle to ABC Transmission. Sure they were all very nice and sweet, and probably would have done an excellent job for a fair price. BUT … was it really needed ???

The staff here are very friendly and willing to help you out. The things I didn’t like about this place are that they told me my car would be looked at within a couple days but I had to call them first because they weren’t calling me. When I did call they told me that the transmission is definitely bad (obviously) and they were going have to add 190 $ to the overall costs because they needed to take a «closer look» into the parts. I was told by a friend of mine that other transmission places charge 100 – 200 $ and it will go towards the over costs which is probably why ABC added that 190 $. They weren’t very specific about why my car was acting like this so I immediately towed my car back. They told me they would only charge 62 $ for the cost of towing the car there and never told me anything about the cost of towing it back. So in total I was charged 130 $. I wasn’t upset about the 62 $ but the fact that they told the towing company that I was in charge of the payment for towing it back without telling me is sneaky and deceptive. A business that does not uphold integrity is a business that will lie to you about anything. I would say stay away from these local shops.

As the manager of an automotive shop I have dealt with my fair share of transmission rebuild shops. I can say that by far ABC has been the best to deal with hands down. They give me accurate competitive price quotes, and they tell me that if there is a problem with a unit that I install, they will tow it to their shop and fix the problem at their shop. I can tell you that I have never had to travel down that road with them. every unit that they have delivered has worked flawlessly. I have purchased both manual and automatic transmissions through them and will continue to do so.

I had a 1996 Ford Explorer that started having tranny problems, I took it to ABC as I had another vehicle about 5 years previous that I had work done on with them and was very happy with. The car needed a transmission rebuild, to the tune of 2200 dollars! That was not in my budget, so I found another way to do it at a much lower cost. When I called to tell them to stop work and I would have it towed out, they told me they could work with me to lower the cost and do a payment plan, which they did. I got the car back 2 weeks later and all seemed well. Three weeks later the car started having tranny issues again, and since their work was waranteed for a year I took it back to them. It took another 2 and a half weeks and they got it back to me again. In total it ended up going back and forth between me and them over the course of a three month period 5 times. But each time they took it back and did the work without any more charges to me. Finally, the last time it went back to them they decided it needed a transmission computer, that took 3 weeks, and I had to get a rental car for a portion of that time which they did pay for. I’ve had the car for 2 months now and no tranny issues to speak of. So, the reason I gave them a 4 star rating is the vehicle did have to go back to them 5 seperate times for anywhere from a couple days to a couple weeks each time, which was an AMAZING inconveinence, but they did take it back every time without question or additional charge, and were able to work with me on a lower price and payment plan. Not the best, but not the worst either.

HIghly recomend! I always seem to just pop up in person and they are always reassonable with time. they are much more affordable than most others. They always cater to my needs weather it be schedual, quotes, and any other thing that I seemed to worry about. Friendly service and no bullshit run-​around additional problems everyone else seems to bring up that need to be fixed to raise up the cost. My only disapointment is they dont do exhaust.

As the owner of Washington Electric when one of my service vans goes down it’s a big deal. Each day that vehicle is out of service is lost revenue and somebody is sitting at home waiting to get back to work.
The Chevy Express with 79k miles started acting up on a Sat Evening at 7:30…Wouldn’t go into 3^rd gear or reverse. Instantly I knew a needed a professional to get it fixed.
I’ll be honest; I didn’t have a regular transmission shop that I had used in the past. I had some references to a three different shops. They were all closed for the weekend so I went online. The only shop that had very many reviews was ABC Transmission… I found about 25 on Google Places. I actually read almost all of them. There were a couple reviews that were bad, but all the rest were really good and many of them talked about how HONEST the shop was. One of the bad reviews didn’t even seem realistic, and by the time I was done reading I wanted to do business with these guys.
I had a full schedule for Monday, so on Sunday Evening still not having talked to anyone at ABC, I dropped the vehicle off at ABC and slipped my keys into the key drop with a note. Not having even been there before I felt better once I got there… the building was nicely painted from front to back, top to bottom, there were uniforms hanging in a window, the shop floor was really clean, it seemed legit. I was a little nervous but I needed the vehicle running again soon.
I called first thing Monday and they got me in the same day for a diagnosis. It was not good news, but $ 3200 for a transmission on a Chevy Express was competitive, and they gave me some options to upgrade the transmission to prevent future problems. Robert was great to deal with, gave clear explanations of what I needed, why, and the exact costs. Their timeline was to be done by Thurs or Friday. I was super shocked to get a call from Mark (the owner) letting me know that the vehicle was done EARLY! The total bill was just what they told me it would be… no surprises. Since my schedule was difficult, they arranged for me to pick up the vehicle after hours, and again there were no problems. The vehicle is working great. I am super satisfied customer. I highly recommend these guys. Price is competitive, service was fantastic, honest work, I have full confidence that if there is any problem they will stand behind their work.
These guys delivered and get five stars. Thanks for making my problems go away

UPDATE TO REVIEW (Original Kept below): I took my car back 3 years and 5 months after having the transmission completely rebuilt. My experience this 2^nd time around was disappointing. The transmission was revving really high and hard shifting. They had it for the day and called back to say something was wrong but would need it for another few days. I never heard back so had to call a few times a day over the next week to get updates. Each time with a different person with almost no idea who I was. They are friendly folks which I have to give them, but do little follow up. I was also disappointed to get a quote for $ 1900 to replace the valve body in the transmission that was only 3 years and 5 months old. They did not want to open it up to see exactly until I gave permission for the work-​which I did not. I simply went back to take the car elsewhere. I completely understand it was past the 3 year warranty, and maybe I’m really old school, but I think a business who got $ 5k 3 years before for some major work would make a bit more effort to make things right and build a life-​long customer. Bottom line is if you need a full transmission rebuilt, they will do a fine job. The follow ups, service, etc in the years that follow leave something to be desired though.
ORIGINAL REVIEW: My usual mechanic (who is rock star, see Wally at Bucky’s, and always go to Bucky’s for that matter) said that they usually have to outsource transmission work. So he highly recommended ABC in Tacoma and I was not disappointed.
Mark at ABC is great to work with there and patient to explain things as I really like to know what I’m getting/​what I’m paying for/​future potential issues, etc. I really liked knowing exactly what I was getting and what I was paying for. I left really pleased with their service.
I did have to call in to check on things from time to time and would have prefered a call with updates from them, but when I called in they were very responsive and timely.

I am kind of surprised there are no reviews on this one. I decided I would lead the way, even though it’s been a couple years since I had my car fixed and don’t remember all the minor details.
I had a 1997 Mercury Sable and it started having a transmission leak. I had it checked at AAMCO and I was told it would be somewhere in the range of…(sit down!)…$ 3000 to fix!!! I gasped and said the car wasn’t worth that much and I had planned on trading it in in about six months. He almost laughed at the thought that the car would run that long! He politely reminded me that the car was financed for around that and that I would still have to pay off the car. He also politely scared the S*** outta me by reminding me that if I didn’t service this car YESTERDAY that it was gonna blow and I would owe a hefty amount of money on a car that didn’t run! OUCH! I told him I didn’t have the money and he politely mentioned that they have financing available. I never thought I’d say this but… Thank you little tiny baby Jesus for my horrible credit! I probably could have been suckered into paying it!!!
Instead, I had a second opinion at ABC. The issue was some hose or something like that. It was not made anymore so the tech made it himself, saving me a hefty penny!!! They were really good at explaining exactly what was wrong with the car and I felt confident that they knew what they were talking about. They even drove the car to see if it was doing what the vulture at AAMCO «experienced». Needless to say, it seemed pretty symptom free… other than the leak. I don’t remember how long it took but I know it was a day or two. Bottom line — I was out the door for around $ 200.
I also recommended this place to a friend and they took good care of her too.
BTW, I bet you’re wondering if my car ran for another six months. No, it ran for over a year until I traded it in for a bigger, newer car. I would be willing to bet AAMCO’s business license that it still runs today!!!
Also, I didn’t give it five stars because I really don’t remember all the details of the service. It seemed like it took a while but I think I had it in over a weekend, and maybe even a holiday weekend. I just don’t remember. Regardless, a rating of 4 stars is pretty good of me to give someone who touches my car. I would usually give them negative stars… if I could!