Romano Mazda

I have visited this repair facility several times in the past with nothing bad to say. Always prompt and repairs completed as promised. This last visit my wife brought in her 2016 Mazda CX 5 for a safety recall. I typically rotate my own tires due to issues I have had with other shops in their careless handling of the alloy wheels. As I didn’t have time to do it this week I figured how hard can this be? Just a simple tire rotation as the car just went over 8000 miles. We’ll you guessed it, they scratched two of the four wheels. Not deep gouges but scratches on the wheel that should never have happened. A little care would have avoided this. A small scratch in the coating on these wheels is all it takes for road salt and anything else to get under the coating and the corrosion starts. Again, being a little careful is all I ask. The cost to replace one of these premium wheels can cost up to $ 600. The response I got was” you can stop in the body shop and they can look at it”. Really? I don’t have the time or desire to go back.

I bought my 2014 Rav4 XLE there with just 20k miles on it. Before my 1^st payment was even due, the nightmare began. Water was leaking from the firewall area (not the a/​c or sunroof drain) and I went 2x to have it looked at, both times I was told it was dry. I told them under the carpet sounds like a wet sponge. The 3^rd time I lifted the carpet and it was a swimming pool, the passenger floor was rusted. They did not want to remove the carpet to dry it let alone replace the carpet. I had to call their Toyota dealership to try to get help and advice. Service said running the vehicle with the heat on and windows closed is not the proper way to dry it, the carpet needs to come out. Finally, they took the carpet out and painted the rusty floor. The general manager has spoken to me in such a condescending manner that I am uncomfortable even going there. He has told me that my salesman warned him about me. I worried that there was evidence of mold already starting on the carpet and pad and it smelled musty. At first they offered to get pad from Michaels Craft Store, but after a lot of back and forth they agreed to replace the carpet. Then, Steve, the general manager decided he had an idea. Before ordering the carpet or putting my car back together, he wanted me to look at another Rav4 (Limited) they were taking in on trade. He said he could give me a great deal on it but it has 66k miles on it. I agreed to at least look at it when it got there. Meanwhile, they weren’t supposed to put my old carpet back in, but they did «by mistake». So I went to look at the other Rav4 and he wanted $ 24.9k for it. He said he would give me what I paid for mine ($ 19.4). Oddly enough their Toyota dealership has a 2014 Rav4 Limited with only 32k miles on it for $ 24.9 and one with 14k miles for $ 25.9. Clearly the one he wanted to trade me is not a good deal at all! I told him I am not looking to spend more money for more miles. I would be out the tax on mine and I have added a trailer hitch, side molding, and door edge molding that I would also be out. Then he offered me $ 600 in service credit, which wouldn’t nearly cover the cost of new carpet and labor. He seemed to want to do anything so they come out ahead and do not end up replacing my carpet. I told him I would prefer to have it replaced. I know how towels that got musty dry and ry smell ok but once they get wet they stink. I worried this would happen with the carpet, wet feet, snow, etc. He was just as rude to me in person as he was on the phone. Too much for me to type but at one point I said «you have had my car more than I have and it is taking up much of my 90day warranty», he replied «I am walking away now». I have never yelled, or been rude to any of these people. I felt that paying them a good deal of money for an SUV, I shouldn’t have a moldy swimming pool. Is that so much to ask?

We worked with Lorrie and got a great deal on a new Mazda3. They didn’t have the one on the lot that we wanted but they went out and found it for us and still were able to give us a good price.

I worked with Zac Hourigan when I was looking at buying/​leasing a new Mazda. Zak was really informative and gave me all the options without any of the sleazy salesman-​like behaviors. He gave me all the information up front, didn’t waste my time going back and forth on pricing, and only called to see if he could answer questions. I really appreciate his follow up and no-​pressure techniques, and not trying to haggle over the phone after the fact. Would definitely recommend working with him if you’re going to Mazda.