Enterprise Rent-A-Car

I used to be a loyal customer of this Enterprise branch until now. They always provided me excellent service but lately I have seen them changing. They are very friendly when you come to pickup the car but its not the same when you return it and I haven’t just seen it once but for the past 3 – 4 times. This time they took it to a whole another level by cheating me. I had rented the car for a week and while returning back they were charging me for 2 extra days. Not only that but I had a past credit of $ 68 which I requested them to use it in this transaction but they only used $ 50. Fortunately I checked that and asked them about it to which they said they would refund it in 2 weeks. Until now I never had to check the bill summary from Enterprise but not any more, I don’t trust them anymore. Also the car they provided me had some problem in its tire and I had to exchange the car the next day for which they weren’t even apologetic. I would not rent a car with this branch anymore, maybe switch to Budget/​Avis.

always friendly and professional. cars are always clean and ready at time of reservation.

Left me waiting at the train station, I had to call twice to get picked up. Nice car, friendly enough people, just not on the ball.

Friendly service, great prices, and pick-​up and drop off services. I am very satisfied that I chose Enterprise.

Friendly service and if there is a line of people waiting, Enterprise associates, come out of nowhere to help. I can’t say that for everyone, but I usually deal with one or two people that are AWSOME!!! The pick up service has super nice men, but the enterprise base seems to send them out after you have been waiting for a while. Nice variety of cars as well.