Bill Rapp Subaru

Well it goes like this… I was buying my 6^th Subaru, the dealer whom I’ve dealt with for a few years now (Rom**o Subaru) couldn’t come through this time. Basically it was here is the price and «Good Luck and Tootle-​Lou » … and they let me walk away !!! REALLY !!! I drove over to Bill Rapp Subaru Superstore and met with Scott Stocking. What a 360 spin of a salesman he is compared to the «other dealership/​salesman». Scott listened, yes listened and paid attention to me and my needs. It really wasn’t a lot of back and forth with him and the sales manager. They came back strong and won me over !!! It was like dealing with an Old Fashion Business. A hand shake and they kept there word… When I picked up the Forester there was NO surprises !!! Monthly payment is what we agreed upon, things were in it that were suppose to be and no hidden fees etc… again, I wanted this and that and all of it was delivered with no problems. Scott should hold «How to treat people «classes for other dealerships on how to treat people and make you feel like a person. He is refreshing to deal with in a business atmosphere. One last thing… he always say «Thank you for your business» and says it in a way that he truly means it. Thanks Scott !!!

These people are not pushy, to the point where you wonder if they sell many cars. Alas they do, to me as well. The experience was overall enjoyable. The star of the show was the man who helped me with financing. Ray, I believe his name was. I really felt like he was being flexible and working with me to get me the best possible rate. And I’d say 1.89% is pretty darn good.

I was in the market for a new vehicle and visited Bill Rapp subaru on a whim (never looked into Subarus before). I was immediately greeted by Bill Scoville, who was extremely helpful. He walked me through the entire process, took me for a test drive, and presented all my options in a no-​pressure way. I’m happy to say I got my car from them and would recommend working with Bill to anyone in the market for a Subaru.

Ridiculously slow service. My new car has been in the parking lot for 3 weeks now and it is still not ready for me to pick up! How long does it take for get a car ready for pickup? I will definitely never do business with them again.

I was in the hunt for a Subaru Impreza and while I ultimately didn’t get a Rapp, I did interact a lot with their salesmen. Unlike the folks over as Romano, all of them were incredibly knowledgeable about their entire inventory and were able to tell me every detail about previous owners, potential defects, service history, etc. They made you really feel like they knew their Subarus. Plus, it was great that they weren’t pushy at all but they were very quick to respond whenever you had questions.
I was not looking forward to dealing with car salemen, Julie and the rest of Bill Rapp were a pleasant change.

I was shopping around for a new car. I found one I liked at another dealership. I went to Bill Rapp to see if they could offer the same deal. Things were going great until we started talking numbers. The salesman was very insistent on making a deal right then and there and said if «you walk out those doors our deal is off.» I asked if he could match the other dealership’s price and he said that’s as low as he could go and threw my keys at me and shuffled up the papers on the table and walked off.
I don’t know about you but I hate pressured sales.

I love my Subaru. So I take care of her (she’s a swell lady). Ol’ girl needed an oil change. Typically, I save visits to the dealer for the mandatory services, since service there tends to be more expensive than smaller local shops. But, after doing some comparison shopping in my work neighborhood, I discovered that an oil change and multi-​point inspection was plenty affordable at Bill Rapp Subaru. They have special «stop-​by» appointments that you can schedule, ensuring that you’ll get in and out quickly.
When I took my Subaru to the dealer, they got me right in. I was in and out in a matter of 40 minutes. They had a comfortable waiting room with cozy chairs. On check out, they took me through the inspection and didn’t try to upsell me on anything (like those cheap brand name service places seem to always do).
I love my Subaru, and as it happens, my neighborhood Subaru dealers too.

A great Subaru dealership, both the front of the house (new and used car sales) and the back of the house (service and parts) really know what they are doing.
A Tip of the hat to Tony Madonna in sales, he really went out of his way to suport me when buying New OR Used Subaru.
They’ll have a customer in me till I leave the Syracuse area.

While I’ve never bought a car from Bill Rapp, I’ve used their service department quite a bit and have always found them to be very professional and the work is done in a timely manner. For two cars now and whether the job was big (getting 2 pistons replaced) or small (getting my oil changed), I always felt like I was treated like a good customer even though my license plate didn’t have their name on it.
The parts guys are all very friendly and knowledgeable from the few times I’ve needed to bug them. I have close friends who have worked with Bill Rapp Subaru to buy their cars and seem to be happy — so I’d feel comfortable recommending them for a car purchase as well. If you’re in CNY and in the market for a Suby (every other person) then Bill Rapp is a solid choice.

After a bad experience with a local Subaru dealer I called this place and got a nice salesman – then I told him I was calling to get the deal they were advertising on their website they put up to lure in and upsell them and that’s all I was interested in – he was still nice. I told him I need the car reserved and all of the paperwork done and ready to go before I’d drive over an hour – he was still nice. There was a bit of confusion with the number of miles we wanted on the lease, he ran back, got the numbers recalculated fast and we were out of there in a few minutes. We had enough time to get thai food and head home.