Artistry in Hanover

If you want ice blonde hair don’t go here. Two appointments later and my hair is about 15 different colors. Thankfully I was given a refund, but unfortunately it’s probably gonna cost me way more to have it all fixed.

Taylor, I called and saw you’re no longer at Artistry. Where are you?

Had my hair color corrected and balayaged here by Courtney, she did a great job!

Love this salon! My 2 daughters and I go to Antoinetta, and she’s always done an amazing job! All the employees are friendly, the music and vibe are upbeat and fun. I recommend this salon to people all the time.

Unfortunately only one star for this salon. First impressions are important. The day before my appointment, I received a text that my wedding hair and make up test appointment was for 9:30AM with Ashley. I then called to double confirm 9:30AM with her.
The next morning (the morning of my Bridal Shower), I arrived at Artistry at 9:20. The door was locked but a stylist was running in and let me in the door. She told me to have a seat, and that Ashley should be in shortly. I waited. 9:32. 9:46. 9:51. At that point I started getting annoyed. Another stylist, Taylor came in to take her appointment at 10. I told her I had been waiting a half hour. She called Ashley and left a message. Five minutes later, Ashley called back saying that she thought my appointment was at 10, and she was on her way. 10AM passes, 10:08. 10:14. 10.20. Finally Ashley busts though the backdoor. I am stunned she even decided to show. I was about to grab my bag and leave.
She put down her things and came up to me. She said that she thought my appointment was later. If she thought my appointment was at 10, she was still 20 minutes late for it. She has to get all of her supplies out. It took a lot for me to stay there.
Then at 11:50 (ten minutes before my bridal shower began) I was finished with hair and makeup. Ashley knew what she was doing– great job on hair and make up, but I cannot give Artistry my business or the business of my entire bridal party on my wedding day. I cannot trust Artistry.
Ashley charged me for the entire amount of the appointment even though SHE was an HOUR late. I paid. I should have said NO. I will be calling to speak to the owner on Monday. Artistry, it’s not okay to treat clients that way. I paid $ 145 dollars to be late for my Bridal Shower. Ashley, you’re not a bad stylist, but after having the day to think it over, it’s not okay how you handled the situation. Very bad business at Artistry in Hanover.

My first time here I thought i finally found someone in syracuse that knows how to do a balyage ombré coloring … boy was I dissapointed. $ 220 + 4 hours later … my hair looks worse than when i had it done for $ 60 at the mall. Looking at the pictures I was sure Kristi knew what she was doing … not on my hair! She had me sit under a damn light multiple times, messed up multiple times & took clients in between our time. She did not value my time or appointment. I have streaks of random blonde and the pictures I showed her weren’t even close to what she did… A blind person could do it better. To think so many «experienced hair dressers» in town, no one knows how to color right. so far that i went to. HATE MY HAIR, PISSED & DISSAPOINTED. Save your money girls!!!

I am a big fan. I get my hair cut and colored here with Taylor. She is FABULOUS. I also get my waxes done here as well. I get non stop compliments on my hair. I haven’t found many places in Syracuse who use a good hard wax for Brazilians so I was really happy with the service here. Give it a shot!

I have a long story of how bad this place is! I’d rather save it because if the owner of the salon ever knew she would be crushed! Talk about bad service! I had to go back and my hair was still messed up for $ 400 I payed for a crappy job, I literally have 2 pieces of hair that are shorter then the rest of my hair, meaning that my hair literally is sticking up and growing back in 2 pieces of my hair that are like an inch long and my hair is down to my shoulders. Please do not go here!!!

Artistry is great. If you have curly hair go to Sadie. Both Kristie and Sadie are phenomenal hair colorists!

This place is amazing! Drove all the way from Rochester, and they turned my fiancées black hair to blonde in just 4 hours.
Taylor did an exceptional job. She was very friendly and professional, as was the rest of the staff. Very spacious and comfortable inside, and in a nice location close to a lot of eateries.
This place went above and beyond. If you go, ask for Taylor!

After moving to Syracuse from CA about year ago, I am so happy to have finally found a good salon after unsuccessfully trying a few others in the area. I had the same hairdresser in CA for about 8 years, so I was really bummed about having to find a new one. Thankfully, I found Jess.
I have come here a few times at this point, initially for color and eventually for a cut as well. My color always comes out wonderful, and I have been very happy with my haircut. I completely trust Jess with my hair, which is a big thing for me.
I like the vibe of the salon, as it is friendly, relaxed and not pretentious. Jess is the perfect balance of talkative, and I always leave happy. The last time I got my hair done here, my husband could not stop telling me how much he loved my color and cut.

I had a pretty bad first experience with this salon. This place was recommended by a colleague, and after reading the good reviews, I decided to give this place a shot. First off, I have very curly hair — and I am very weary on where I go for cuts due to traumatic past experiences. I read that there are some stylists here that do the «deva cut» — so when I called the salon to book my appointment, I requested a deva cut with a stylist that is well versed with it — they recommended Sadie, I also mentioned I would like my hair straightened afterwards — to give them adequate heads up for timing.
So I came to my appointment, the salon has much to be desired, but I figured it was a small independent salon — so I cut it some slack. There’s no front reception — so when another stylist sort of takes a breather and sees you waiting — they ask who you are waiting for. kind of ghetto, but whatever. Anyway … so I meet Sadie, I proceed to tell her that I wanted a Deva Cut, she tells me I should’ve came with naturally curly hair (I had some product in my hair) — no one gave me the heads up when I booked my appointment, I just came from work. And proceeded to tell me that I should’ve told the person when I was scheduling my appointment that I wanted a deva cut (which I did) because she realized she wouldn’t have time to do my cut. Anyway, long story short — she had to re-​wash my hair to get the product out — dry it — and cut it. Then didn’t have time to straighten my hair as I requested when I booked the appointment, nor had the time to style it at all. I arrived to the salon with well defined curls… I left Artistry looking like I was electrocuted. This was the first time I left a salon looking like I just rolled out of bed.
The best part is — when told her I had wanted my hair straightened (which I only get done at salons for a change, otherwise 364 days out of the year I wear it curly … she had the audacity to tell me «Why would you want to straighten your hair it’s so pretty!!» Umm listen, just because you don’t have time to do what I wanted, don’t try to tell me I should wear my hair curly … lol …, just do your job and do what the customer had asked you to do.
Honestly, I think the salon is extremely disorganized — whoever took my appointment obviously didn’t clue it that it was important to write that I wanted a deva cut and to get it straightened — which I made quite clear. Secondly, what stylist allows someone to leave their salon looking like that? Terrible customer service, on top of it — paid $ 40 for a mediocre experience, actually $ 41 — I tipped $ 1.00 for the tasteless tea I received — that was pretty much the only decent experience, which doesn’t say much. Will never return to this salon.
Also… I just washed my hair and re-​styled it — despite telling the stylist to preserve the length, she chopped off so much that my hair will no longer stay in a pony tail — I have bits and pieces falling out — terrible job, I am so upset! Curly haired girls beware!

After searching for a reasonably priced blowout on my birthday, I stumbled upon Artistry in Hanover. I was more than pleased with my experience, for the staff was incredibly nice. As they were holding an event for the children’s hospital, the blowout was only 20 dollars and all proceeds went to the kids! The place itself is lovely inside. Spacious, clean and lots and natural lighting. My only complaint is that my hair felt slightly heavier than I would’ve liked after getting a blowout (the usual fluffy and light feeling just didn’t seem to happen, perhaps due to the product…). Regardless, I’ll definitely be back come graduation!

Another great cut with Sadie. She is positive, fun and skilled. I have decided to try and always go on Fridays after work so that I start my weekend off right!

I have been getting my hair cut and colored at Artistry for over 4 years, and they are the best! Kristi Bitetti, the owner, is very talented and has a beatiful salon. All the women working there are professional, nice and talented, but especially Sadie, who has been cutting and coloring my hair for the last several months exclusively! She knows her stuff, and thanks to her talent, advice on products and techniques, I am able to make my hair look as good as when I leave the salon. I look foward to seeing her every time I have an appointment!

Where to begin? I have owed Kristi this review for a long time: I’m the type of client who is picky/​demanding as hell — but I’m also not normally the type to write reviews. I just go, get a haircut, and if it’s great, then I come back. I did that for two years while living in Ithaca, driving an hour each way to keep going back and getting hair cuts I loved.
From the first time I got a cut with Kristi, it was great. Not ‘nice old lady from upstate New York’ great either, which is what another reviewer seems to imply. I’m 32, I’ve lived on three continents, and I (in my not so humble opinion) know how to skirt the line between sexy/​glam and just conservative enough to get away with in the business world. So no, it’s not 1992 on my head. Kristi totally gets me, even though I drive her crazy with cutting into it dry until it’s exactly the way I envisioned it.
I didn’t realize how rare it would be to find someone else of her caliber until I moved to NYC, the supposed fashion capital of the world. She fixed my hair after the first disastrous $ 100+ cut from a pretentious Soho salon. (I drove 2 hours out of my way on a trip from Ithaca for it — if that’s any indication of how much trust I have in her). Now, I just got what would have been another $ 100 cut from a different (but equally pretentious) salon (I didn’t pay because I walked out in tears looking like I just got a cut form a beauty-​school dropout) — and I’m praying she has time in her schedule to fix it.
Color is great too, and Kristi really takes time to make sure you love your look. She’s kinda a momma bear character: half the time she gives me a dirty look and a sigh, but she makes it great. It’s the complete opposite of what I’ve encountered elsewhere: youngish hipster stylists who all want to be your friend and make you feel as cool as them, but at the end of the day, they have no business putting scissors in their hands.
Long story short: great salon, extremely talented owner. There is absolutely no point paying double or triple their prices elsewhere — you will NOT get a better or more consistent cut than you get here.

Kristi is the best hair dresser i’ve ever had. I went to her for 4 years when I lived in Syracuse, and to this day have not been able to find anyone better. I live in San Francisco now, and no one compares to Kristi’s haircuts, colors, and prices.
I’m making it a point to come up to Cuse for homecoming next year, and making an apt with Kristi again.
I found her my freshman year after searching on Unilocal… so for all of you researching for a new hair stylist, I guarantee you you won’t be able to find anyone better :)

When I need the skinny on something I go to Unilocal.This is the first time Unilocal has let me down. I work blocks from this place. My girlfriend and have been hair stylist orphans for about a year bouncing from one stylist to another, searching for that person we can keep going back to.
Here is the deal… if you are old enough… and would like your hair cut like it is 1992, then go here. Otherwise keep looking.

Nice, thin highlights and a fashionable cut for cheap!
This place could easily exist in a big city and charge at least twice as much for their services. With the lack of other «big city» amenities in the area, it’s nice to know that you can come here for great service. Antonietta was my stylist and she had a very customized approach, keeping me involved the whole way.
Everytime I go back home to the Upstate area I will try to incorporate a visit here. I still can’t believe how great the value is here!

I just moved to syracuse a few months ago and I’ve since been struggling to find a hair dresser that can live up to my hair dresser in boston (see Wendy Rapoza’s salon if you are visiting) ~ who made me believe in the power of a good hair cut. After trying a few places (ie about half of the hair salons in syracuse) I finally had a haircut that impressed me!
Laura was my hairdresser. She let me reminisce a bit about my lost Boston hairdresser for a while before I described all the nuances of my unruly hair. It is that wavy, in between, hair that can turn into a poofy triangle mess in the wrong hands. I needed someone who wasn’t afraid to cut away at my hair relentlessly with reckless abandon in order to tame my tortured tresses. Laura worked on my hair for 1 ½, carefully sculpting it, blow drying it, and making fine adjustments. until she was finally happy with the end product… and so was I!
She REALLY listened to what I wanted and I really respect that in a world of sometimes stubborn hairdressers who coif in THEIR way without regard to YOUR personal style. I will definitely return, hoping to make Artistry in Hanover my hair haven in the ‘cuse.