Alfred Angelo Bridal

I stopped in yesterday while shopping for a wedding dress. My fiancé called in advance, and although we didn’t have an appointment, we were told we could come by.
We were greeted and asked for the date for our wedding. It’s a little over two weeks away, which we understand is very close. We were immediately told we would have to buy off the rack, which is understandable.
The sales lady began going over the dresses without even asking exactly what style of dress I wanted. I saw one that I liked and pulled it out my own. I asked if I could try it on. She said yes, and that was it. She didn’t offer any help whatsoever. I mean how was I supposed to get the zipper up without assistance? I called my fiancé and asked him to help me. You think that might’ve been a clue to a normal salesperson that they should step in and help. Nope. Not here. Not one question as to how I liked it, how it fit, or if I needed help. Very rude and unprofessional to say the least.
My fiancé was very honest and let the sales lady know about her lackluster performance. She responded that she’s the top salesperson in the store and has a masters degree. I don’t see what that has to do with being a sales professional. Maybe she meant she has a masters in turning business away. Smh. I wouldn’t recommend anyone give their business to this establishment.

The reason I give this store is three stars is because of Jon and Christine (who was the gm, but was recently promoted to dm in another state). They thought outside of the box when helping me find my dress and I ended up buying a dress that had been a canceled order and the seal the deal they included a sash that actually made the dress for me. I was happy with the price and left very satisfied. I put the dress on layaway and left instructions to call me before they charged my card. This is where all the fun starts. That first Friday they were suppose to charge my card $ 200, well, they did and then they did it AGAIN. When I saw what had happened I called and they said that they had voided it out and that it should not have gone through. I was ok with that, I too, work in retail and understand that mistakes happen. I called my bank and told them what happened, the bank then told me that it didn’t look like it was voided, but that I would have to wait till Monday to see what happened. I also told the bank that my mortgage was due to come out of my bank account and because of Alfred Angelos error it was going to over draft me. They said it was alright and that they would take care it on their end. To make a long story short Alfred Angelos cost me $ 140 in over draft fees and the person I talked to on the phone, Barb, who is not the general manager was no help whatsoever. I was finally about to talk to Christine after I wrote a long email to Alfred Angelos customer service and Christine took $ 140 dollars off the price of the dress. I would’ve been happy with $ 70, but she did the right thing and gave me the $ 140. I recently went to pick up my dress, which I still love and can’t wait to wear next year, when Barb came over and said, «now you won’t have to hear from us anymore.» The two girls that were helping us were great, but I could’ve lived with out the comments from Barb. I was going to buy my bridesmaids dresses there and my flower girl dress as well, but now not so much. I do not wish to be contacted by Barb again. I do like the Alfred Angelo line a lot, but customer service means more to me then the product. My advice with Alfred Angelos is make an appointment with Jon and make sure Barb’s not working that day.
Angela,
Yes I did receive a phone call from Tish and I returned her call and let her know the best time to get a hold of me. I did leave her a very detailed message and hopefully she will call me back.

Worst experience of my life. First bridal store I ever went to. Every single sales lady was incredibly rude as soon as I walked in the door. One man works there as well and he was the only polite helpful one. I would never recommend coming here. I went across the street to David’s Bridal and was treated with outmost respect. So if you’re seeking somewhere go across the street, these people are awful.

I have never in my life seen such a rude bunch of salespeople. It was truly mind boggling. I was home visiting family over the holidays and decided to go try on some wedding dresses. I did not have an appointment, but figured we would stop in and see what they could do (something that the David’s across the street had no problem with!) So my mom, sister, cousin and I entered the store. There was a bridal party in the back trying things on, but no one else there. We stood near the counter for several minutes, and were not even acknowledged by any of the sales staff. My cousin finally walked to the back, where she tried to approach a saleswoman who literally WALKED AWAY from my cousin as she was saying «excuse me.» The woman finally turned around and told us that they had an appointment coming in in 20 minutes. My cousin asked if I could quickly try on some gowns until that appointment arrived, and the sales woman said «You can TRY.» No offer of finding us an appointment at another time or day. It was truly as though they had a personal problem with us. At that point we obviously high tailed it out of there. I cannot imagine treating potential customers that way; what a bunch of rude, rude people. Alfredo Angelo, you should seriously considering firing the entire staff at this location, because they are losing you sales.

Had an amazing experience with Jon and found what I needed!!! Went in looking for a headpiece. I was immediately greeted and shown where the the tiaras were and explained which products had swarovski crystal in them be cause I explained my dress had them. Tried on a few and Jon was so helpful in coming over and giving his opinion and making sure we were helped. After having a not so great experience at David’s bridal in Albany and a couple of other dress stores it was so nice to meet someone that knew the products and was helpful to me. The other dress shops we went to did not help us and just left us to do what we wanted and we left empty handed. I left Alfred Angelos with a headpiece and my mom left with a mother of the bride dress. Great experience!!!

I went here because I originally wanted a Jenny Peckham dress, but for one day, I figured I’d settled for something more reasonable. Should have never done that. My dress was crooked, to the point that people kept trying to straighten it across the bust line. It is visible in my pictures! They lost it! Yes it should have been in, in July didn’t come in into 3 weeks before my wedding! Charged me more then they said they were going to. Charged my card without calling me first! When I asked if they had time to alter my dress, they lady was rude and said I don’t have time. They had my wedding date wrong! I was married on Sept 6, not the 16! They did not have my certificate, tried to give me someone else’s. They lady said they would ship it to me, did not receive anything within a week (I think is ample time to send out a piece of paper) when I called to get my certificate they still hadn’t ordered it! That was 5 weeks ago, this shop is horrid! They say one thing and then hit you up for money! Beware new brides!

When I walked in the store, I was immediately greeted by customer service. Dree listened to the specifications of the dress I was searching for, and helped me try on a number of dresses, making suggestions about sleeves, belts, the bustle, and a number of other things to consider. Extremely impressed by the professionalism, attention to detail, and variety of dresses.

Oh where do I start???
I got married Sept 2 of this year. Found my gown in May. Bought it (all sales are final) $ 1500… Had it rush delivered… the girl told me it would be here in 7 – 8 weeks, so around mid– July. I called around July 6^th to make sure they had ordered my gown because every time I had been in the salon someone was complaining. Yes yes, gown ordered should be here soon. Waited till July 19^th and called again. Oh sorry, don’t know where your gown is. Doesn’t look like its shipped yet. PANIC! After I called the store every day that week and got multiple answers, I finally called corporate, which of course was just as hard to get to. The customer service gave me the district managers number immediately– is that a sign? When I called her, I had to leave a message, of course she’s busy. When she finally returned my call she left a super rude message on my voice mail, «Not sure who this is because you didn’t leave a name (yes I did) but call me back if you need to). Tish was her name, BEWARE! After again returning her call and again leaving my name, I got not return call. So again, i called corporate and demanded to speak to someone higher. I was given another number to call and left yet another message. This time I was furious. I’m planning a wedding in 5 months and don’t have time for this crap. My fiancé called instead, he’s more level-​headed. Whomever he spoke with, he told this shit was unacceptable. I paid a lot of money and my wedding was weeks away, he told her to find my dress. Oh she says, looks like it will ship from China on Aug 3. Great. So get that overnighted. Monday rolls around and nothing. Tuesday he calls again, 3 weeks left till my wedding. No dress. Apparently it won’t ship till that coming Friday now. SERIOUS PANIC. Luckily I went to another boutique, SPY BABY and they were very helpful and told me I could buy a dress off the rack and have it altered that week JUST IN CASE. Unfortunately I didn’t want to get stuck with two dresses and my parents convinced me to wait it out. Well Wednesday my fiancé receives a call that wow, my dress is in! Funny we thought it was lost… I went in and had it altered that day. The manager Barbara was kind in uncaring and fake manner. Clearly she had done this before with many other customers. The girl who did the alterations was okay… a little strange. Luckily the dress didn’t need many alterations and they paid the rush alteration order. However, the rush delivery order NOT paid for. What a waste. Almost $ 300 for minor alteration. :(
Wedding day… it was such a fantastic day except my dress. Straps were detachable but came undone during the ceremony and my bra was showing. HOW EMBARRASING! We had barely started to take pictures when my maid of honor says, uh your missing buttons for the bussle. WHAT?! I’d never worn the dress and got ready just hours before, got into the limo and walked into the church. How did I lose 3 buttons?! Half way through pictures all of my buttons were gone and I had to carry my cathedral length train around with me.
At the reception we tried to pin up the bussle with safety pins but it was too heavy. I used the strap that hangs up the train to carry the dress around but mid way though, yet again that came apart. It tore away from the inside of the fabric. Shotty craftsmanship! If my day wasn’t so wonderful and the people around me so great –THIS DRESS WOULDVE RUINED MY WEDDING. I wish I could include pictures of it for everyone as the bottom is black and there are holes where the bussle buttons used to be.
DON’T GO HERE. IF YOU DO, RUN OUT OF THERE. Most bridal stores won’t even order from AA because they’re corporation is terrible. I wish I knew that before I made the mistake of going here. They don’t deliver dresses and lie to their customers. What a waste of 1500 bucks! I will be bringing my dress back to show them all the mistakes. Unacceptable. I suggest googling AA complaints if you don’t believe me… lots of other poor reviews, VERY similar to mine out there. What a shame. Take my advice, I wish someone had told me before I went here.